FW3 Group Reviews 55

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their effectiveness and superb quality. Many consumers also appreciate the competitive pricing and the wide variety of items available. The delivery service is frequently mentioned as quick, fast, and prompt, with many orders arriving the next day and in great condition. People also commend the exceptional customer service, describing it as friendly, helpful, and professional. Reviewers often note the ease of communication and the efficient resolution of any issues.

What people talk about most

Product

People report positive experiences with products, consistently highlighting their effectiveness and quality.... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and quick delivery,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products as first-class, effective, and... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

These products have been fantastic and reasonably priced. I have previously used an expense vet approved household spray but the last 3 years everything has stopped working as though the fleas have be... See more

Company replied

Rated 5 out of 5 stars

Fantastic products, for use all year round, but more so in the Autumn when the big spiders are coming into your house! The sticky traps are effective and simple to use, the spray works well directly o... See more

Company replied

Rated 5 out of 5 stars

Needed advice and cleaning products including hand dryers for my company. Fw3 explained everything in detail and were not pushy in selling at all. Ended up with some superb quality products and a set... See more

Company replied

Rated 5 out of 5 stars

The CritterKill spider traps appeared on my feed a few months ago because I had been purchasing other products, all in vain. However, I read the reviews of others who had purchased these traps and the... See more

Company replied


Company details

  1. Wholesaler

Written by the company

FW3 is a multi-channel distributor, supplier and retailer of a variety of own brand products groups, currently aimed at the washroom, leisure and pest control markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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Rated 5 out of 5 stars

Consistent & Reliable

We have always had an amazing experience when using FW3. Talia has been super helpful and consistent in providing products on time and proffesionally.
Prices are reasonable and we will continue to use FW3 for the foreseeable!!

July 10, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your lovely review. We are thrilled to hear Talia has been helpful to you. Have a fantastic day.

Rated 5 out of 5 stars

A British Touch

Quick, prompt, in person!
Great Customer Service, wonderful products!

July 4, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your review Razvan. We are thrilled to hear you are happy with our service and products. Have a great day.

Rated 5 out of 5 stars

Great customer service

Great customer service, quality products and speedy delivery. Special mention to Talia Holman, always happy to help.

July 1, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your review Sam. We are so happy to hear Talia has been helpful. We hope you have a great day.

Rated 5 out of 5 stars

Great products

Was recommended this company by a friend, the beers they produce are just great and delivery was fast. I will be buying from you again

June 9, 2025
FW3 Group logo

Reply from FW3 Group

Thank you so much for your review Daniel. We hope you have a lovely day.

Rated 5 out of 5 stars

Amazing company

Amazing company, the customer service team are so helpful and the delivery is so quick! Recommend buying from here

June 26, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your review Jodie. We hope you have a lovely day.

Rated 5 out of 5 stars

Great Black Spot Remover with usual excellent customer service.

I keep using FW3 because they consistently provide excellent customer service, good products at competitive prices. On this occasion, their 'Super Strength Black Spot Remover' arrived within 24 hours in robust packaging. The instructions said apply, then leave for at least 3 hours or overnight. It outperformed and after only 1 hour was clear and so I was able to jet-wash immediately. The only marks remaining are in the actual Indian Sandstone.

June 14, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you for your lovely review. We are thrilled to hear you are happy with our products and service. We hope you have a wonderful day.

Rated 5 out of 5 stars

Really stuggled picking out the correct…

Really struggled picking out the correct products but all the girls in the team were just so helpful with guiding me what was best for my kitchen! Thank you Talia and Jade! Much appreciated, Will be using FW3 again!

June 4, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your lovely review. We are thrilled to hear you are happy with Jade and Talia's service. Have a great day.

Rated 5 out of 5 stars

Such a wide variety of products

Such a wide variety of products. I'm so happy I can keep coming to the same company for everything. Better than Amazon. Thank you.

June 2, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your review Callum.

Rated 5 out of 5 stars

Our order arrived next day

Our order arrived next day. It was well packaged. The sandstone cleaner worked instantly.very pleased with everything

April 2, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you for your review Christine. We are pleased to hear you are happy with everything.

Rated 5 out of 5 stars

Great company and brilliant products

Great company and brilliant products. It actually works!
We had a leak in the initial delivery and they re sent the items so no loss at all. Really happy customer

April 17, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your review Stephanie. We are truly happy to hear you are pleased with our service.

Rated 5 out of 5 stars

These products have changed my life

These products have been fantastic and reasonably priced. I have previously used an expense vet approved household spray but the last 3 years everything has stopped working as though the fleas have become immune and I have been tearing my hair out trying to get control of the flea problem. I used these products a couple of months ago and there has been no sign of anything since and my dogs are itching free too with nothing in the house. I highly recommend these products

June 9, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your lovely review Amanda. We are so happy to hear you are satisfied with our service and products.

Rated 5 out of 5 stars

Fabulous well run company

Needed advice and cleaning products including hand dryers for my company. Fw3 explained everything in detail and were not pushy in selling at all. Ended up with some superb quality products and a set of hand dryers on contract. Excellent. Recommended.

June 4, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your review DJ. We are thrilled to hear you are happy with our service.

Rated 5 out of 5 stars

Brilliant pressure washer and customer…

Brilliant pressure washer and customer service was above and beyond !

May 15, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your review Natalie. We are so pleased to hear you are happy with our products and service. Have a great day.

Rated 5 out of 5 stars

Trish was very helpful forwarding reset…

Trish was very helpful forwarding reset details do a sensor tap I purchased a while ago saving a visit from the plumber and possibly a new tap

May 29, 2025
Unprompted review
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Reply from FW3 Group

Thank you for your lovely review Murph. We are so pleased Trish was helpful. Have a great day.

Rated 5 out of 5 stars

Critterkill's insect sticky traps work every time

The insect catcher sticky traps are easy to use. I place them next to skirting boards in hallway and lounge to catch spiders - which they do. Easy to dispose off too. I buy them in sheets of 3 and the package goes easily through my letterbox. Next day delivery too!

May 25, 2025
Unprompted review
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Reply from FW3 Group

Thank you so much for your lovely review Allison. We are so pleased we could help.

Rated 5 out of 5 stars

I am totally amazed at how professional…

I am totally amazed at how professional this company is. First time customer. Easy to set up account. Purchased my first item yesterday morning. Immediately confirmed my order. Emailed me in the afternoon to say my parcel would be delivered tomorrow. This morning I received an email from the courier company to say my parcel would arrive between 11.30 and 14.30. And they left me tracking instructions. At 10.45 a smiling courier presented me with my package. I checked the items and was very pleased with my purchase. I have no hesitation to continue buying from this company if this is typical of their customer service.

May 23, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your lovely review Barrie. We are so pleased to hear we could help. Have a lovely day.

Rated 5 out of 5 stars

Great products, cost effective and reliable

Reliable company, bought from them several times, found that ordering directly is a more cost effective way to buy these. Always sufficiently happy with the products they send and delivery is always quick.

May 13, 2025
Unprompted review
FW3 Group logo

Reply from FW3 Group

Thank you so much for your lovely review Kirsty. We hope you have a great day.

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