Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
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My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience is little bit good and…
My experience is little bit good and this company also doing great because staff are very honest specially Susan is very helpful.
November 28, 2024
Unprompted review
Agent efficiency and quick response…
Agent efficiency and quick response time. Amir. made me believe that chat works.
November 25, 2024
Unprompted review
Been using FXTM since 2015
Been using FXTM since 2015. I have made deposits and withdrawn from my accounts without any issues (I live in South East Asia). Honestly, the spreads aren't as tight as I would like and the charges can be high when withdrawing.
A price you pay when you want 'fast' money.
Forex investments are essentially tax free due to 'speculative risk'. So trust your own trading skills and not just on the broker.
October 31, 2024
Unprompted review
Exceptional support system
Easy to use app, beginner friendly and very exceptional support system.
November 22, 2024
Unprompted review
Scam site. When you contact anyone about getting your money out
I tried to make a withdrawal off $800 over a month ago, the system said my transaction was processing, it has been saying that for over a month now. I have made several request for customer support, and they have yet to ever respo d to my request for support. I can't withdraw any of my funds until that first withdrawal has completed processing, I don't understand why it takes over a mo th to process a withdrawal? Why there is no response form customer support, this seems like a scam
October 1, 2024
Unprompted review
It seems to be we are constantly having…
It seems to be we are constantly having to pay more money for one thing or another. I am hesitant about the interactions this far. I would like to get more precise information.
October 26, 2024
Unprompted review
They are very friendly and cars of you…
They are very friendly and cars of you future
October 23, 2024
Unprompted review
When its time to pay profits out
When its time to pay profits out, you must first pay in plus R30000, and then u must pay in more, in my eyes its a scam and fraud, if I could I will give you a no star reading, I play on other places as well and I don't have this when we get paid out. From a very unhappy player
I have been playing on Fxtm trusted trade and I got proof as well
October 9, 2024
Unprompted review
Reply from FXTM
Updated Response: The details you've provided has no relation to any customers or profiles on our database. Please do not post false/negative reviews if you are not a real customer of FXTM.
FXTM is an internationally regulated and globally-loved broker providing our customers the freedom to trade (not play) the global markets. This review will be considered as a spam review with the aim of negatively affecting our brand reputation.
Initial Response: The information shared in this review is irrelevant & not related to FXTM or the services we provide.
If you are indeed a real customer of FXTM, we have requested details via Trustpilot so we can verify the authenticity of this review. Thank you.
Costomer Services is great
October 8, 2024
Unprompted review
Business developer Latam
Bussiner developer Latam, Paula Nieto es una profesional increíble
September 4, 2024
Unprompted review
Reply from FXTM
¡Gracias por tus amables palabras! Compartiremos esto con nuestra increíble Gerente de Cuentas, Paula, y te deseamos una maravillosa experiencia comercial.
Thank you for your kind words! We will share this with our amazing Account Manager, Paula, and we wish you a wonderful trading experience.
Clear and Sharp
Clear and sharp, excellent support and lots of patience, I was a pleasure working with Aamir
September 19, 2024
Unprompted review
Reply from FXTM
This is super-awesome, Franciso! FXTM is on your side & our incredible Support Team is always ready to guide you. We'll definitely share your sentiments with our Support Team hero, Aamir. We wish you successful trading!
FXTM IS WORST AND FRAUD BROKER
Updated.. YOU ARE LYING.. CHECK THAT TRANSACTIONS WHICH WERE WITHDRAWN WITHOUT MY PERMISSION AND THIS WAS DEPOSITS , WHERE DEPOSIT FEES CAN APPLY IN ANY TRADING BROKER COMPANY. YOU ARE ROBBERS..
FXTM IS WORST BROKER. THREE TIME I DEPOISTED BUT THEY HOLD MY PAYMENTS AND NEVER ACTIVATED. ALWAYS SAYS ADD MORE FOR ACTIVATE.
NO 1 FRAUDSTERS.
ANYONE WANT TO KNOWS I CAN SHOW FRAUD MATERIAL
UPDATE..
YOU HAVE STOLEN 6$ . Without my permission. WHO CAN DEDUCT ON DEPOSITS.. WOOWW.. UGLY BEHAVIOR HAVE SEEN BY YOUR SIDE. COMPANY HAVEN'T RESPECT OF CLIENT
September 17, 2024
Unprompted review
Reply from FXTM
Updated Reply:
We pride ourselves in the Transparency we provide our customers, M and we do not 'steal funds without permission' as you mentioned. FXTM is globally known as a reliable & honest broker.
The Low Value Transaction Fee is applicable for deposits/withdrawals lower than a set amount which is clearly outlined here on our Help Center: https://get.fxtm.help/hc/en-gb/articles/12548269979292-Low-transaction-fee-3-commission-on-transactions-below-30
As mentioned previously, all details with regards to our Deposit/Withdrawal process can be clearly seen on our Website, Help Center and is also shown on your MyFXTM Dashboard, M.
Please ensure to double-check the conditions before proceeding with your request. Thank you.
Initial Reply:
Hello M. As per check, your deposits have been successfully processed yesterday. Please be assured that FXTM does not hold funds without reason.
Please ensure to always double-check the 'minimum amount per transaction' value before requesting deposits/withdrawals. You can see this information on your MyFXTM Dashboard on the Deposits/Withdrawals page accordingly.
We are a strictly regulated broker and we follow several verification protocols & set-rules to ensure funds are processed hassle-free and securely.
FXTM is on your side, M and if you need assistance during your trading journey with us, please do reach out and we will be more than happy to help!
Very good experience..
Very good experience... Customer support is also best as compared to other brokers.. deposit/withdrawals were processed very fast.....My account Manager Mr Robin Saini is very polite and always ready to help regarding any issues..
September 10, 2024
Unprompted review
Reply from FXTM
Thank you for sharing this wonderful review, Amit. FXTM is on your side and it's our aim to ensure a hassle-free trading experience for our lovely customers, like you.
We'll definitely share this with our super-awesome Relationship Manager, Robin. We wish you successful trading!
I like the way Aury attended to me I…
I like the way Aury attended to me I really appreciate it.
September 4, 2024
Unprompted review
Reply from FXTM
Thank you for posting this lovely review, Consumer. FXTM is on your side & our incredible Support Team is always ready to guide you. We'll definitely share your sentiments with our Support Team hero, Aury. We wish you successful trading!
Very good
Very good. Robin soni's market experience is helpful for me.
July 25, 2024
Unprompted review
Reply from FXTM
Thank you for sharing your positive experience with us, Ashish. At FXTM, we always focus on giving more to our lovely customers like you so that you can have a successful trading journey with us.
We'll share this feedback with our awesome Relationship Manager, Robin and we wish you successful trading!
guys this company are scam
guys this company are scam
my money missing from last wake . non one contact me no mail i send all details , and nothing
SCAM,SCAM,SCAM,SCAM,SCAM,SCAM
August 5, 2024
Unprompted review
Reply from FXTM
Hello Andrea. Thank you for sharing your details. Please be assured that FXTM takes the security of our clients' funds & security extremely seriously.
We can see that you have made several deposit/withdrawal transactions with us which have been successful. If there is a particular transaction you need clarification on, please share more details directly with our Support Team by clicking the Chat Bubble on our website or by clicking 'Contact Us' on our website.
Our team will definitely investigate & help you.
Exceptional service from Hamada,Amiir and Zeph
Struggled a lot with getting my money out because of my name not showing correctly,Thank you Amiir,Zeph and Hamada for not giving up on me and always staying kind and professional regardless of how angered i became,my all of you be blessed in abundance
July 24, 2024
Unprompted review
FXTM USED MINIMAL NOTIFICATION TRICK
I just finished an experience with my FXTM Investment account. They advertise Strategy Managers which I used one because I didn't have time to trade. I used to trade with them previously. I used the Strategy Manager because I didn't have time at all. But when the Strategy Manager working with their company stopped working they took all my money without giving me adequate notifications concerning the inactivity.
July 20, 2024
Unprompted review
Reply from FXTM
Hello Christopher. In order for us to validate this information & investigate, we need details related to your MyFXTM Account.
We've requested more information via Trustpilot - please share the necessary information so we can check your MyFXTM Account & investigate this. Thank you.
closed my acct and stole my money - $1000
Its been over 3 months now since trying to get my money back. THey had an update and now I cant login. over 1000 usd still in my account. theywont help anymore
March 15, 2024
Unprompted review
Reply from FXTM
Hello brad. The Reference Number you shared has no relation to FXTM or our records. And the experience you described is not reflective of the way we operate.
If you are indeed a real customer of FXTM, please provide more details so we can validate your review & help.
Update: We have not received any information from you to validate this review. Hence, this review will be considered a spam review with the aim of negatively affecting our brand reputation.
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