I love their customer service quick response when you sent in request.. I have experienced this reoccurring problem about not getting my order as scheduled. I do like my previous glasses ordered.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fytoo has a great selection of unique frames and the quality is equivalent to the glasses I’d pay ten times as much for at my optometrist’s office. Shipping was reasonable, also equivalent to a much m... See more
Fytoo's customer service has been excellent. The prescription I provided from a new optomitrist was incorrect. Could not see properly in them. They are remaking my glasses with my old prescription now... See more
I love my new glasses. Unconventional shape nut works just fine even with progressive lenses. At these prices I can have multiple pairs to better match different occasions. Very Happy.
Company details
About FYTOO
Written by the company
FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries.
FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable.
Find Your Perfect Fit at FYTOO
Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours.
Your Satisfaction, Our Mission
At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
Contact info
8825 53 AVE ELMHURST, 11373, New York, United States
- +1 (201) 581-3309
- support@fytoo.com
- fytoo.com
4.6
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very good customer service
Honestly, I had an issue with my prescription and didn't expect much, but their support team is top tier. They emailed me back fast, sorted everything out with no hassle, and were pretty understanding about it.
April 15, 2026
Unprompted review
Amazing glasses
Amazing glasses, it feels luxurious and the design i chose, the design i get. I also love the glasses because they are not that heavy, i love the quality it is worth it. I also love how fast the delivery is. Thank you so much
April 16, 2026
Unprompted review
Amazing store
The store is good and amazing they sells good stuffs and quality things
April 16, 2026
Unprompted review
Reply from FYTOO
Thanks for your feedback! If you marked the wrong star by mistake, please kindly change it.
Thanks again for your love and support for Fytoo!
Terrible company
Terrible company. Sent glasses that didn’t match my prescription then became uncontactable. Currently in dispute via PayPal. Now they’ve claimed in their reply to the review that they weren’t getting my emails , more lies because they’ve been responding to me on hotmail all along
March 3, 2026
Reply from FYTOO
Thanks for your feedback and we're sorry for this problem. We found your Hotmalbox rejected our email. Please use another Gmail address to contact us so that you won't miss our reply.
Looking forward to your reply!
Perfect store
April 15, 2026
Unprompted review
Trendy and Great Value
I am writing to express my satisfaction with my recent experience purchasing eyeglasses from your company.
The value, trendy selection, and overall product quality are all excellent. I found the prescription upload process to be seamless, and the accuracy of the lenses upon arrival was impressive. I am pleased to share that I have already purchased an additional pair based on this positive experience.
Thank you for providing such a professional and efficient service.
Best regards.
March 25, 2026
Unprompted review
Because of the affordability
Because of the affordability, unique stylish designs, and the quality of the frames for the price. The site also offers a "virtual try-on" feature to help you see how glasses fit your face.
April 15, 2025
Unprompted review
Excellent support and commitment to customer satisfaction
I recently made a significant purchase of 4 pairs of prescription glasses from Fytoo. Although we encountered a technical discrepancy with the initial PD measurements, I am deeply impressed by how the brand handled the situation.
Olivia, from the support team, has been professional, empathetic, and truly committed to ensuring I receive a product that meets my needs. It is rare to find an online store that takes this level of responsibility for their customers' vision and well-being.
As a customer from Argentina, I highly appreciate the transparent communication and the effort to resolve international orders. I’m looking forward to receiving my new glasses soon and will definitely recommend Fytoo to my community for their quality and reliable customer service. Five stars for Olivia’s outstanding assistance!
April 15, 2026
Unprompted review
Best Experiences with FYTOO
Best Experiences with FYTOO. Thank you so much
April 15, 2026
Unprompted review
Great Customer Service
Fytoo's customer service has been excellent. The prescription I provided from a new optomitrist was incorrect. Could not see properly in them. They are remaking my glasses with my old prescription now at no additional charge.
April 13, 2026
Unprompted review
second order
second order, delivered in timely manner without any problems
April 9, 2026
Unprompted review
I AM A 90 YR OLD SENIOR AND I LOVE THE…
I AM A 90 YR OLD SENIOR AND I LOVE THE FANTASTIC SHAPES AND STYLES OF YOUR FRAME SELECTION. I GET COMPLIMENTS ALL THE TIME ON THEM. THANKS FOR PRICING THEM REASONABLY SO I CAN AFFORD MORE THAN ONE PAIR, EVEN OLD LADIES ENJOY FUN FRAMES, THANKS, MARTHA WOODS
April 13, 2026
Unprompted review
Impeccable Service
I have had an excellent experience with Fytoo. This is my second time ordering for a total of 10 glasses. All the eyeglasses that I have are comfortable ti wear. The prescription was correct. The customer service had been impeccable, timley and efficient.
April 13, 2026
Unprompted review
Why I Only Use FYTOO
I've had great experiences with FYTOO for over two years. I have ordered and received four pairs of glasses from this company, so that alone should tell you that I trust and enjoy the quality of their products. But they are also excellent in customer service, respond quickly. I've only had one technical issue and they resolved it within a day. Plus, I really like being able to track the packages as they find their way to me. Highest recommendation.
April 13, 2026
Unprompted review
Im not 100% satisfied with m'y…
Im not 100% satisfied with m'y purchase. I sent a request via the web site regarding the process of refund but never received a response. Is not 100% clear on how to request a refund. I'm still wanting and hoping i will received the help i need.
March 10, 2026
Reply from FYTOO
Thanks so much for your feedback. We are very sorry for your unhappy experience.We have already replied to you, but you may not have received it.We undergo strict quality inspection before shipment. We offer a 30-day warranty. Should your glasses have any issues, we support returns and refunds. We also provide alternative solutions for customers to choose based on their needs. To better help you solve this problem, our team has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.
Poor customer service for defective glasses
Update 4/16/26: customer service replied to me again following this post. They said they will only replace the defective glasses if I change my review to 5 stars and send a screen shot. I refused and they said that I'm stuck with the defective pair. I have never experienced customer service like this before - bizarre. I'm just glad they were readers and not more expensive prescription glasses.
I ordered two pairs of reading glasses in two different styles. One pair is perfect and the other is defective. The arm is askew and stretched beyond square of the frame. I contacted customer service with photos within a day. I have gone back and forth multiple times with them, each time waiting days for them to reply. They are refusing to exchange for a new pair. It's been horrible customer service. Do not recommend.
March 30, 2026
Unprompted review
Reply from FYTOO
We will reply to every email within 12 hours. Please check the spam folder if you didn't receive it.
Meanwhile, some mailbox may rejected our email. We suggest you can contact us with a Gmail address if you still didn't receive a reply after 12 hours.
Also please offer us the order number so that we can better help you out.
Looking forward to your reply!
costumer service
very attentive costumer service, always ready to help and resolve with any problem.
April 11, 2026
Unprompted review
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