There is a reason that this company gets such poor scores. I purchased elbow pads from this company that was incorrect size. I was told by customer service agent Paige B. That because they is a clause... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Protects you from serious hip injury with generous padding, and the chamois guarantees all day riding comfort. Love the side/leg pockets for bars or other small items. Great leg & hip grippy material... See more
This is the most comfortable protective gear I've ever worn. My pads are barely noticeable under my riding jersey/pants. I've taken a few hard spills and thankfully was able to get back up and continu... See more
Company replied
What makes this company so good is that they are constantly thinking on how to improve their products. More comfort, more protection, better style, etc... I've spoken with their technical department s... See more
Company details
Written by the company
G-Form, known for their revolutionary SmartFlex technology, manufactures and sells protective gear for sports such as soccer, baseball, and bike. G-Form takes pride in knowing they are protecting talented athletes.
Contact info
139 Point Street, 02903, Providence, United States
- 4012505555
- customerservice@g-form.com
- g-form.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bad experiences
Size guide is extremely wrong for youth shin guards - my son was below the max height and leg width smaller than max width and the shin guards were not remotely close to fitting over his feet. I didn't return within the window and was denied an exception (fair enough, my fault) and when ordering a replacement they did not arrive by the expected delivery date and the tracking number linked to an error on UPS website. Not good experience and my son still hasn't even gotten a chance to play in the shinguards once yet.
June 12, 2024
Dislike the shipping cost
June 5, 2024
I found what I wanted on sale.
I found what I wanted on sale.
I was a little put off by several items on the sale list that indicated they were available, but were sold out when you clicked on the link to order. otherwise the experience was easy.
June 5, 2024
They were so easy to work with no…
They were so easy to work with no problems. Great products over all BEST IN MARKET!!
May 28, 2024
Excellent customer service!
May 31, 2024
Placed order Monday May 27th and paid…
Placed order Monday May 27th and paid for the extra shipping, only to find out it won’t be here until the 6th, I paid for the extra shipping so that I can get my order faster but that was no help at all.
May 31, 2024
Ordered Elbow Pad on May…
Ordered Elbow Pad on May 20...Crickets... Got an email from this company on May 30 (10 days later), that my item was out of stock...It was in stock when I ordered and STILL showing in stock!! HUGE WASTE OF TIME AND EXTREMELY POORLY RUN BUSINESS! I could have ordered elsewhere and now baseball has started this weekend and NO ELBOW GUARD! Order at your own risk!!!
May 29, 2024
Unprompted review
Shipping the order takes a long time
Took a while to get shipping information. Now that it’s shipped or preparing to ship, it’s gonna take almost a week longer.
May 31, 2024
Take forever to ship!!!!
May 30, 2024
I have not received my order or info as…
I have not received my order or info as to the status of delivery
May 30, 2024
Website set up very nice
Website set up very nice. Easy to order and pick the right size. Liked that the product was being worn by models.
May 30, 2024
Customer service was great from Kat …..
May 28, 2024
Very good service.
April 25, 2024
I ordered the product as far as I can…
I ordered the product as far as I can tell the shipping told me two days. It did not say your order would sit and wait for almost 3 days to then be shipped out which would take another three days.
May 24, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.