if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fazle came to my flat to fix damaged…
Fazle came to my flat to fix damaged optic cable. He was a great communicator and extremely efficient. Would highly recommend!
May 29, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to resolve the issue with your damaged optic cable and that you found him to be a great communicator and extremely efficient throughout the visit. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your recommendation—we really appreciate it.
thanks,
Ahmed
Excellent all round service
Excellent all round service, fast efficient and very tidy. Install left working perfectly.
May 28, 2026
Unprompted review
Reply from G. Network
Thank you for the great feedback! We’re really pleased you were happy with the service. Fast, efficient and tidy is exactly what we aim for, and it’s great to hear everything was left working perfectly. Much appreciated!
thanks,
Ahmed
Fast and friendly
Andrew provided a great service and was super helpful. G.Network was very speedy in my transfer of property with no interruption in service!! Kudos to that
May 28, 2026
Unprompted review
Reply from G. Network
Thank you for the fantastic feedback! We’re delighted to hear Andrew provided such great support and made the process smooth and stress-free. It’s also great to know your property transfer was completed quickly with no interruption to your service. We’ll be sure to pass on your kind words — kudos to Andrew indeed!
thanks,
Ahmed
Fazle worked fast and did a great job.
May 28, 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re so pleased to hear Fazle worked quickly and did a great job. We’ll be sure to pass along your kind words — it’s greatly appreciated!
Thanks,
Ahmed
Reply from G. Network
Thank you for your feedback! We’re delighted to hear you had a great overall experience with our service. Your support is greatly appreciated!
thanks,
Ahmed
Alex was efficient and helpful
Although the cause of the damage to the cable remains unclear, Alex was very efficient in fixing it, as well as ensuring that everything was working correctly afterwards. There was some delay over the Bank Holiday getting the appointment scheduled but then things moved fast.
May 27, 2026
Unprompted review
Reply from G. Network
Thank you for your thoughtful feedback. We appreciate your patience around the Bank Holiday delay, and we’re pleased to hear things moved quickly once the appointment was scheduled. It’s great to know Alex was efficient in resolving the issue and made sure everything was working properly afterwards. We’ll be sure to pass on your kind words to him!
thanks,
Ahmed
Luis fibre install
Luis was polite, informative and tidy. Happy with the job
May 26, 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re delighted to hear Luis was polite, informative and tidy throughout the visit. It’s great to know you’re happy with the job — we’ll be sure to pass on your kind words!
thanks,
Ahmed
Fazle did a great job in fixing our G…
Fazle did a great job in fixing our G Network issue. He arrived on time and within 24 hours of reporting the problem. Very pleased.
May 26, 2026
Unprompted review
Reply from G. Network
hank you for your fantastic feedback! We’re so pleased to hear Fazle did a great job resolving your G.Network issue and that he was able to attend within 24 hours of the problem being reported. Arriving on time and providing excellent service is exactly what we strive for. We’ll be sure to pass on your kind words to Fazle!
Thanks,
Ahmed
2 contractors came to fit the cable…
2 contractors came to fit the cable into our very old building, great job done by both. Polite and efficient, I only got the name of one guy Luis, but he was friendly and got the job done in a timely fashion, they left the offices clean and tidy.
May 22, 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback! We’re delighted to hear both contractors did a great job fitting the cable in your older building. It’s wonderful to know Luis and his colleague were polite, efficient and friendly throughout, and that they completed the work in a timely manner while leaving the offices clean and tidy. We really appreciate you taking the time to share your experience!
thanks,
Ahmed
Great service
Great service. Ricky Vitalis is very helpful, friendly person.
May 22, 2026
Unprompted review
Reply from G. Network
reply back: Thank you for your feedback! We’re delighted to hear you received great service and that Ricky Vitalis was so helpful and friendly. We’ll be sure to pass on your kind words — they’ll be greatly appreciated!
Thanks,
Ahmed
Great service from 2 exemplary employees
After a rocky start with some installers who didn’t care and were rude, thankfully Stuart (surveyor) took over and did a fantastic job setting out what needed to be done to my tricky mews flat. Andrew (installer) went above and beyond to ensure I had great service. The company is recovering from a tough time, but thanks to these two I’m having a great experience so far!
May 19, 2026
Unprompted review
Reply from G. Network
Thank you for your honest and thoughtful feedback. We’re sorry to hear your experience didn’t start as it should have, but we’re delighted that Stuart and Andrew were able to turn things around for you. It’s fantastic to hear Stuart handled the complexities of your mews flat so professionally, and that Andrew went above and beyond to deliver great service. Your comments mean a lot, and we truly appreciate your recognition of the team’s efforts. We’ll be sure to pass on your kind words to both of them!
Thanks,
Ahmed
Spoke with Tony Aninakwa about…
Spoke with Tony Aninakwa about broadband speed issues. He was very helpful and a pleasure to deal with. We tried a number of solutions using his advice but the problem seemed to be unusual and we were not able to fix the issue immediately; however he helped raise a case with the technical support team.
May 21, 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback. We’re glad to hear Tony Aninakwa was helpful and a pleasure to deal with while supporting you with your broadband speed issue. It’s also good to know he was able to explore several solutions with you and escalate the case to our technical support team when the issue proved more complex. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to Tony.
thanks,
Ahmed
Came earlier than expected and did a…
Came earlier than expected and did a quick install. Fast internet speeds.
May 21, 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re pleased to hear the install was completed quickly and that everything is running with fast internet speeds. It’s also great that the team arrived earlier than expected and got you set up without delay. We really appreciate you sharing your experience!
thanks,
Ahmed
Awesome engineers
The engineers who handled my very complex case - Martin, Jean, and Fazle - are everything you would expect from customer service. Cooperative, patient, competent, and friendly. I am so grateful that they were able to help me connect my very stubborn laptop to the WiFi network.
May 21, 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback. We’re delighted to hear that Martin, Jean, and Fazle were able to support you so effectively with your case. It’s great to know they showed patience, cooperation, and professionalism throughout, and that they were ultimately able to get your laptop connected to the WiFi. We really appreciate your kind words and will make sure your thanks are passed on to the team.
thanks,
Ahmed
So this was my third installation with…
So this was my third installation with G-Network.
The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary.
Generally speaking I’ve found G-Network to be very good, and totally reliable over the years I’ve used them.
Highly recommended 👍
May 16, 2026
Unprompted review
Reply from G. Network
Thank you so much for your continued support and for taking the time to share your experience with us.
We’re delighted to hear that Alex provided such excellent service during your installation, especially given the challenges involved. We take great pride in our team’s professionalism and work ethic, and your comments will certainly be passed on to Alex and his manager.
It’s also fantastic to know that you’ve found G.Network reliable over the years and that you would highly recommend our service. Feedback like yours means a great deal to us.
Thank you again for choosing G.Network.
Ahmed
Great experience when moving proeprties
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
May 18, 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We’re delighted to hear Oliver did a great job with your installation and that your experience moving between properties has been smooth. It’s especially great to know you’ve had such reliable service over the past four years with almost no downtime — that’s exactly what we aim for. We really appreciate your continued support and will be sure to pass your comments on to Oliver and the team.
thanks,
Ahmed
Fazle
Fazle, was very professional and efficient
Got us back up and running in no time at all
May 18, 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re delighted to hear that Fazle was professional and efficient, and got everything back up and running quickly for you. We’ll be sure to pass on your kind words to him!
thanks,
Ahmed
Newly installed full fibrr
Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going above and to ensure I was a happy customer, with the installation done to my very exacting standards! Also he’s just a genuinely very nice bloke. My only small bugbear so far is that I don’t love the supplied router - it’s a pretty old model … but I haven’t had long enough yet to be sure whether it’s good enough. Watch this space.
May 16, 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback! We’re really pleased to hear that Leon did a great job with your installation and went the extra mile to make sure everything met your expectations. It’s also great to know you found him so personable — we’ll be sure to pass that on.
We appreciate your honest comments about the router as well. It’s still early days, so hopefully as you get more time with the service you’ll see how everything performs in practice, but we do value your initial impressions. Thanks again for sharing your experience — we look forward to hearing how things go.
Thanks,
Ahmed
Huge fan from the day I put in my order…simply the best
Huge fan from the day I put in my order to the day the service was switched on, no doubt the best providers in the business in the UK at the moment. Real Fibre, real service and so cost effective. What’s there not to like?
May 12, 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We’re delighted to hear your experience has been positive from order right through to activation. It’s great to know you’re happy with the service, performance, and value. We really appreciate your support and kind words!
thanks,
Ahmed
Great experience with Fazle
Great experience with Fazle, easily fixed our internet when the cable snapped and responded very quickly
May 16, 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We’re really pleased to hear that Fazle was able to respond quickly and get your internet back up and running after the cable issue. We’ll be sure to pass your kind words on to him — they’ll be greatly appreciated!
thanks,
Ahmed
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.