Gacoo Reviews 59

After looking at the website and the images of the strips look real (which they are not).So I Ordered a strip off them size ages 13-14 which arrived wouldn’t even fit my 6 year old so I sent it back which cost me 19 quid so far no refund nothing I’ll never buy off these again

still waiting on my order… have messaged customer service and no response still!
tracking is unavailable.
very disappointed and frustrated.

Zero star or negative rating would be more appropriate - this is a scam. Jerseys are fake and customer service non existent.

If I could give a 0 I would clearly a scam
Ordered two football shirts
Not arrived for Xmas
Contacted company and then told the order won’t be sent out as not inputted on the system.
Apparently can’t give me a timescale for a refund !
Trying to get back through my bank
Absolutely fuming!!

DO NOT USE THIS SITE!!

Ordered a shirt as an Xmas present for my nephew. As the company had a manchester address I assumed it was legit, MISTAKE... Shirt came from China and took 2-3 weeks to arrive..

Ordered a shirt to fit an 11 y/o, what arrived wouldn't fit a 7 y/o

When a return and refund was requested, informed that returning the shirt was NOT an option, but if I ordered another item they would send a replacement, which I flatly refused. So far I have had offers of a 10%, 20% and 35% refund but a full refund was not an option..Currently awaiting a reply to my umpteenth email...

To avoid Xmas upset, I purchased another shirt from JD Sports which arrived in 2 days, job done!!

Bought a football shirt for my son for Christmas. It arrived with the customised name printed upside down and back to front. The company has thus far refused to refund or replace. Unbelievable. DO NOT USE.

See my last comms with this outfit, below.
I was sent a short sleeved football shirt, instead of the long sleeved one, I had clearly ordered. Ignore the “.co.uk” reference, this is a Chinese site, with delivery from China, two to three weeks. This is not stated when ordering.

Added After First Issue
- Subsequently offered a £5 refund!!

I’ve already ordered a jersey and you sent the wrong one.
Can I propose you just refund the difference in cost for the short sleeved shirt and then we can close the matter.
1. You won’t take returns, unless I pay. This is not acceptable to me.
2. ⁠I don’t want to order another shirt, I just want the correct long sleeved shirt I ordered.
3. ⁠Your after sales support is nonexistent and you are very difficult to communicate with.
4. ⁠You should make it clear on your web pages that manufacture & delivery are from China
5. ⁠you should also make it clear that you have no formal returns procedure.

Please refund the cost difference and I can stop trying to resolve the matter!!

Absolutely gutted, should of read this before ordering. Ordered kit for my son for Christmas it's not turned up and now to see that when it eventually does it's going to be cheap quality and this isn't even a UK company has made me more sad Christmas morning as we will now have to try and get a refund somehow.

Terrible news experience. I never received the item I paid for. They sent me a child’s item when I ordered menswear. I returned the package containing the wrong items on the return address on the package. Recorded delivery with tracking number.

They have offices in China with people who pretend they do not know anything about Post Office UK tracking numbers and don’t give you your refund nor send correct items.

Do not be misled into thinking this is a UK company, it is not, it is based in China.

I ordered a personalised jersey as a Xmas present, what I received was something totally different & poorly made.

I am in a battle to return the item & obtain a refund, which according to their policy I am at liberty to do. Their customer service however states differently.

I have had to complain to PayPal, who thankfully I paid through & they have taken up my case.

If it was possible to give 0 stars for this scam company then I would. I ordered a long sleeved, personalised Newcastle jersey for my son and they sent a short-sleeved jersey instead. When I asked for my order to be rectified they replied that I could keep the short-sleeved top and order something else from them to the value of the difference (about £3!) I said I didn't want to do that as I had specifically ordered a long-sleeved jersey and that's what I'd paid for. I the meantime a second short-sleeved jersey arrived which I hadn't even ordered! I demanded a refund and was told that their 'finance' department could not authorise such a big refund - it was £36! They just kept trying to offer me a paltry £3 refund and the chance to apply for VIP membership ... as if I would ever order from this company again. I am now going down the route of trying to claim my money back through my credit card company and reporting this company as fraudulent. I think they know exactly what they are doing and are nothing more than a bunch of scammers. It's a shame their website makes them look authentically British - do not be fooled by this!

Wish I would have seen this before placing order.
Purchassed football shirt for Christmas, Received but they sent wrong size! Haveing trouble returning for refund even though site says 100 day refund.
Been offered 10% off if I keep.

Appauling customer service, ordered football kit 6th Dec, still waiting for delivery, just keep being told to be patient. Definitely not going to arrive for Christmas, very disappointing, would not recommend.

This is NOT a British company. I only bought an item because of the co.uk URL but alas it is a Chinese site trying to look like British.
I am still waiting for my item as it is being shipped from China.
The lesson i learnt was always research and read reviews of all online companies before you buy from them

Order took a couple of weeks to arrive. They sent the wrong size. I had been give a WhatsApp number to contact them when chasing the delivery so complained and asked for correct size to be sent out. They had me several options (all included placing another order with various free add ons), the one thing they said they couldn’t do though was just send me the correct product/size I ordered. Very poor . Avoid!

Ordered football shirts in time for Christmas. Nothing has happened since the order confirmation at the time of purchase. I have send 5 chasing emails enquiring where in the processing / shipping process this order has got to given it needs to be here next week. I have had a reply to say 'please be patient' but no update on the order. Seems unlikely it is going to arrive given it has not been processed. Some communication with an update would help me make alternative arrangements or cancel the order but they are now simply not replying.

This company is awful I've only given 1 because I have to give them something to review.
I ordered a top it took 3 weeks for me to have ro contact them to then be told it would be on its way. 2 weeks later still nothing so I emailed and then was told they didnt have it. I asked for a refund to then be told their account is frozen and I've got to wait 180 days. I've emailed again to say i want my refund now this is disgusting as that is a joke.

The company Gacoo make out they are a company based in Manchester, it is definitely not a UK company they are based in China. They state the item was delivered to my address when it wasn’t. Lucky for me I paid via PayPal and received a full refund. Beware of this company it is definitely a scam. Their customer service number is non existent when you phone it.

Was very dubious after ordering as everything was saying scam, and no reviews anywhere etc. But my order has turned up today after only ordering a week and a half ago with free delivery. All correct sizing and name on the back of the shirt. I’ll write another review Christmas Day once they’ve been tried and tested… thank you