Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
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Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Was very easy with the forms and cheap…
Was very easy with the forms and cheap cover as well. Helpful 👌🏾👌🏾
March 8, 2021
Reply from Gadget Cover
Good morning Dee,
Thank you for leaving your review.
We are glad to read you found setting up easy. If you have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Rubbish ... do not trust these
Rubbish ... just rubbish.
Sent to a shoddy backstreet hovel who wanted my Icloud details to inspect the device when the device damage was cosmetic.
Never fixed my iPad ... just spammed me with a load of emails then sent it back in worse condition than when it was sent.
March 8, 2021
Unprompted review
Reply from Gadget Cover
Good morning Ross,
We are sorry to read that you have been unhappy with the claims process.
We would like to look into this for you and raise your complaint but we would require more information to do this. Please could you either email us your details to customerservices@gadget-cover.com or call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
best policy and good customer service
February 24, 2021
Reply from Gadget Cover
Good morning,
Thank you for leaving your review. We have passed this over to the customer service team for feedback
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Keep Away - Dishonest and Terrible Customer Services Company
3 months ago I had my mobile replaced. For the past month my mobile has been acting very strangely: lagging on launching camera, muting microphone and speaker, freezing, generally lagging.
I got I touch with Gadget Cover and been told their supplier who supplied my mobile only gives 90 days warranty and for the records, the length of warranty changes according to the replacement supplier - we customers cannot change this, we are not informed of this and in my case my replacement was sent by MMI (one of the suppliers) I got 90 days warranty, if little Johnny (anyone) gets his replacement from another supplier, he will get a different warranty; although we pay for the same services, for the same cover with the same provider but is all about lucky. It all depends on which mobile supplier will replace your current broken mobile and this is not something us the customers can opt-in/out for the longest 1 year usual warranty for electric goods in the UK.
I raised a complaint as I felt they were breaking my customer rights, being unfair and acting discriminatorily. This practice goes against many principles, however, Michelle from customer services did not accept my complaint, was talking over me during my phone call demonstrating the lack of professionalism.
After being with them for 2 years, 1 claim, this is how they care about me.
Lack of communication, lack of fairness and dishonesty are the qualities I can attribute to Gadget Cover.
I then cancelled my plan and will insure my 3 mobile handsets with another provider.
February 20, 2021
Unprompted review
Reply from Gadget Cover
Good morning,
We are sorry to read your claim experience has not been satisfactory. I have passed your review to the claims managers to contact you as soon as possible to raise your complaint if you have not already done so with them.
Kind regards
The Gadget Cover Team
I was very happy with my experience…good service
I was very happy with my experience with Gadget Cover.
February 20, 2021
Reply from Gadget Cover
Good morning Mr Craig,
Thank you for leaving your review.
We are glad to see you received the service you expected from our customer service team.
If you have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
This company are very good
This company are very good, and very helpful I had to change one of my devices and they helped me do it straight away and covered that device the same day, amazing customer service and great service all round.
February 18, 2021
Reply from Gadget Cover
Good afternoon Mr Wakelam,
Thank you for taking the time to leave your review.
We are pleased to read that your experience with customer service was as you expected from us and I have passed this on as feedback for the agent.
Kind regards
The Gadget Cover Team.
So far so good
February 16, 2021
Reply from Gadget Cover
Good afternoon Will,
Thank you for leaving your review.
If you ever have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
STAY WELL AWARE PLEASE
STAY WELL AWARE PLEASE! I PERSONALLY WOULD CONTRIBUTE TO PAYING YOUR INSURANCE THAN HAVE YOU GO WITH GADGET COVER. Worst in the business. No offence to anybody but you will get 100 times better customer service at the petrol station.
February 16, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon Tarnjeet Randhawa,
Thank you for leaving your review.
Our apologies to read that you are unhappy with you claim outcome. I can see you have already raised a complaint and hope your matter will be resolved soon.
Kind regards
The Gadget Cover Team.
Would have been 5 stars but took a bit…
Would have been 5 stars but took a bit of time getting it sorted. Other than that I’m very happy
February 15, 2021
Reply from Gadget Cover
Good afternoon Mr Smith,
Thank you for your review.
We appreciate the feedback on the email delay when changing your device. We have made improvements and are working hard to ensure this wont happen again.
If you ever have any further questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Very easy to understand what cover you…
Very easy to understand what cover you were getting for your money and very reasonable price wise
February 15, 2021
Reply from Gadget Cover
Good afternoon Anthony,
Thank you for leaving your review.
We are happy to read you have found us reasonable on price and easy to understand.
If you ever have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Don’t take insurance save yourself the stress
On the 25/01/21 I lost my iPhone now 2 weeks and numerous phone calls later I have finally received my phone, only it’s the complete wrong phone, initially I was told I would get a replacement within 48 hours this has been a very stressful procedure as I have been left without a phone for over 2 weeks baring In mind I use my phone for work, I wish I didn’t take insurance to start with as that way I would have replaced my phone the same day it was lost and saved myself a lot of unnecessary stress!
February 8, 2021
Unprompted review
Reply from Gadget Cover
Good afternoon Mr Mohammed,
Thank you for leaving your review and I am sorry to read your claim has not been processed as smoothly as we would like. I know you have spoken to one of my colleagues this morning and she emailed the claims managers to contact you.
We hope that with them you will be able to resolve this matter.
Kind regards
The Gadget Cover Team
RNv twice to ammend gadgets.
Rang twice to ammend gadgets.
1st milly was awsome
2nd again awsome bur didnt get het name
January 28, 2021
Reply from Gadget Cover
Good morning Mr Wynne,
Thank you for leaving your review.
I have passed your review to Millie's manager in customer service.
If you ever need to speak to us againplease do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Policy was easy enough to go through
Policy was easy enough to go through. Price was really competitive.
January 28, 2021
Reply from Gadget Cover
Good morning Mr James,
Thank you for leaving your review.
If you ever need to speak to us please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Try it, don't be shy 😊
Customer services, prices and policies very good. Not given 5 stars as I have not used their claims service, hopefully I won't have to, so can't judge that part of their service. Would recommend.
January 27, 2021
Reply from Gadget Cover
Good afternoon Ms Le Gonidec,
Thank you for leaving your review.
I have passed your review to the customer service department as I can see you spoke with them recently so they will be happy you found the service very good.
If you ever need to speak to us again please do not hesitate.
Kind regards
The Gadget Cover Team
It was easy,very helpful and good to…
It was easy,very helpful and good to feel secure.
January 27, 2021
Reply from Gadget Cover
Good afternoon Mr Connell,
Thank you for leaving your review.
We are glad to see we have made you feel secure having your insurance with us. Please do not hesitate to contact us should you need to.
Kind regards
The Gadget Cover Team
To long time waitting
I'm angry for myself that did not check rewieves near 3 years ago when I inssured my TV. I made claim 11/01 because after accident my smart functions stoped work. So, sent all documents , photos , video and still waiting what will next. It is not right , to long time . I hope , I will can change my opinion not to far.
January 22, 2021
Unprompted review
Reply from Gadget Cover
Good morning,
We are sorry to hear that you have needed to make a claim and that the process is delayed due to high volume of claims at this time.
If you could please contact the claims team on 02037949294 as I am unable to locate your account with the details on here. Once you speak to them they will be able to raise your complaint also.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good morning Gareth,
Thank you for taking the time to leave your review.
We are happy to read you have found setting up your policy as you would expect. If you ever need to contact us please do not hesitate to.
Kind regards
The Gadget Cover Team
Rapid and convenient services
January 18, 2021
Reply from Gadget Cover
Good morning Tania,
Thank you for taking the time to leave your review. We are glad you find our services convenient.
Please do not hesitate to contact us if you ever have any questions.
Kind regards
The Gadget Cover Team
Good and easier
This screen card is good and easier to install on phone. And the installation tools are really helpful to install. Finally, it’s a good quality product at reasonable price.
January 12, 2021
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your kind review..
Please do not hesitate to contact us if you ever have any questions.
Kind regards
The Gadget Cover Team
Good level of cover
Good level of cover, easy to use website no fuss. Hopefully will be the same if I have to claim!
January 12, 2021
Reply from Gadget Cover
Good morning Mr Storer-Cottrell,
Thank you for taking the time to leave your kind review regarding setting up your policy with us.
Please do not hesitate to contact us if you ever have any questions or you do need to make a claim.
Kind regards
The Gadget Cover Team
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