Gaia Baby came highly recommended to us when we were starting to look at nursery furniture. We decided to go with the ‘Hera convertible cot bed’ and Mattress. The customer service and communication fr... See more
Company replied
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Gaia Baby came highly recommended to us when we were starting to look at nursery furniture. We decided to go with the ‘Hera convertible cot bed’ and Mattress. The customer service and communication fr... See more
Company replied
We honestly didn’t think a chair would make such a difference but we love the Hera Rocking Chair. It’s incredibly comfortable and supportive (especially during those long nights). The cushions a... See more
Company replied
Purchased the Serena Bouclé Rocking & Nursing Chair on 20th September….still no sign. After several emails back and forth with empty promises (and a phone call) I am so disappointed in the customer... See more
Company replied
Brought a furniture set 4 years ago cot bed, draws and wardrobe which we love but the draw mechanism has snapped as they are plastic and without this the draws do not function. Got in contact and than... See more
Company replied
Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.
United Kingdom
Replied to 33% of negative reviews
Typically replies within 1 month
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We purchased the Gaia Baby Serena Cot for my daughter and couldn't be happier. The ease of ordering, efficiency of delivery and quality of the product is outstanding. My 10 month old daughter has been sleeping soundly in the Gaia Baby Serena Cot for the past few months and we are really pleased we chose this cot. It's extremely high quality, well designed, sturdy and safe! It was simple to lower the height of the cot once she started sitting and now she can stand without any risk of getting out. We are also really impressed with the quality of the mattress and bed sheets, we purchased a mattress protector and fitted bed sheets which are great quality, the sheets are really soft which is what we wanted for our daughter to feel snug. It can be difficult to chose the right thing when there is so much on the market but this is definitely a purchase we feel really pleased with and would recommend Gaia Baby to anyone looking for well deigned, high quality products for their nursery.

Reply from Gaia Baby
I bought this for my niece when she had her first baby last year. She lives in London and did a huge amount of research before choosing this cot which she totally loves. It is so practical and the fact that you can change the size to suit your babies age/growth really makes it a winner living in a city apartment.
I know its not so important but it also looks good! I wish they had such a choice when my five children were young. I wold recommend this cot for sure.

Reply from Gaia Baby
We are delighted with our Gaia baby purchase.
We find both the cot and the rocker so versatile and the company in general have been a pleasure to deal with.
Cant recommend them enough 5 stars all round

Reply from Gaia Baby
The Gaia Baby cot is solid and well-built. It's a perfect option as it grows and adapts with your baby. The neutral colouring also makes this a versatile choice, coordinating with any colour scheme.

Reply from Gaia Baby
Love the brand! Very good quality and fast delivery. So happy! I woud definitely recommend it.

Reply from Gaia Baby
The pieces by Gaia baby are stunning. I recently purchased the rocking chair for my nursery, but I love that the design is sophisticated enough to be used anywhere in the house once my child is older. The company themselves were very accommodating and efficient, and I will definitely be considering buying some of their other pieces!

Reply from Gaia Baby
I love the Gaia baby range, wish it had been around in my time but am so happy to have been able to give the cot to my grandchild.
I found them a very easy company to deal with and wouldn’t hesitate to recommend them,

Reply from Gaia Baby
The Gaia Baby Complete Sleep is an innovative, yet stylish piece of nursery furniture that us unlike anything on the market. Having seen for myself how adaptable the product is for any nursery setting or newborn development, I would happily recommend this product to anyone seeking new or expectant parent seeking a sleeping solution on the market.

Reply from Gaia Baby
We recently purchased the Serena cot absolutely loved it, fantastic quality, and service from our local retailer Bristols Early Days was excellent.
Loved the design and finish of the cot, fast delivery and assembled in no time.
Highly recommended

Reply from Gaia Baby
SO HAPPY! I have been looking for ages for the "right" look to fit in with our new nursery and I could not be more happy. It looks amazing, really finishes the room of beautifully. The communication all the way through my purchase was spot on, can not fault the customer service in any way and even the chaps that delivered were so polite and wanted to make sure we were happy with everything before they left. One very happy customer - Thank you everyone, would recommend you every time!!!!

Reply from Gaia Baby
We purchased several items for our nursery and we are delighted with the superb quality of both the cot and the rocking chair that we bought.
The items were delivered promptly and the after sales care has been second to none. The assembly instructions were easy to follow and the quality of design and materials is exceptional.
We would happily recommend Gaia Baby and will definitely be dealing with them again.

Reply from Gaia Baby
We Purchased the Gaia cot bed compete system from our local retailer Baby planet, we were initially drawn to this product for its uniqueness. But the sales lady soon showed us that it wasn’t priced for its uniqueness but for its innovation and longevity. The bed looks beautiful in our nursery and I am sure our baby will enjoy many comfortable years in it.
Overall experience was wonderful, from the initial sale all the way to the delivery and assembly guys.
Thank you so much.

Reply from Gaia Baby
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