GAIL's Bakery - Ealing Reviews 2

Today I tried the new formula for Gails dark hot chocolate 70% with soya milk. I know this is a new formula because last Tuesday when I went to purchase the dark hot chocolate it was not available because they were waiting for the arrival of the new 70% dark hot chocolate formula. I did not like it. After the initial taste, for the remainder of the drink it tasted like a regular milk hot chocolate. I absolutely adored the "original" or "old" dark hot chocolate formula with soya milk. It was like a little dessert during my day, more like a traditional Italian hot chocolate very thick yet still very drinkable. Alas my love affair with Gail's dark hot chocolate is over. I will be off to Hotel Chocolate to drink 85% or 100% dark hot chocolate with oat or coconut milk. Farewell Gails...

Absoutely appauling experience the day i visited in Ealing branch,, was terrible how i was treated and water was all over the flaw which is safety hazard, terrible customer experience.. was so bad i had to complain to customer service who did absoutely nothing !! thats what you get for customer loyalty!! absoutely nothing!! at Gails