GAIL's Bakery - East Sheen Reviews 3

TrustScore 3 out of 5

2.8

256A Upper Richmond Road West, SW14 7JE London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 256A Upper Richmond Road West, SW14 7JE, London, United Kingdom

  • 2083928578

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very slow, dirty, don’t accept cash.

Very slow, don’t accept cash & the toilet was dirty as hell.

July 30, 2025
Unprompted review
GAIL's Bakery - East Sheen logo

Reply from GAIL's Bakery - East Sheen

Hello Ed, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further. 

Rated 1 out of 5 stars

I visit today the gail's in Mortlake

I visit today the gail's in Mortlake. I asked for cappuccino. I saw the barista making my coffee and that wasn't a cappuccino that was 100% a cafe latte or flat white no idea... i said to him that this is not a cappuccino this is caffe late and he said yes it is a cappuccino. Then another colleague of him came up by saying this is the cappuccino we make here.
I said, no cappuccino is cappuccino and there is only one way to make it, as its italian and has to be the italian way of cappuccino. by continue saying please may i have a normal italian style cappuccino and they still continue to argue and then the barista full in irony said. ''Ok madam look i am throwing away this coffee and i am making you and italian way cappuccino.'' by they one extra guy from the staff was involved as well plus the guy behind in the kitchen saying in irony ''welcome to uk''
Meanwhile the barista was preparing the cappuccino foam and the three of them were laughing and having an irony in their face agains me. he made the cappuccino the way it should be and i can admit it was nice.
The point is one of the guys probably manager said with irony while the barista was making my coffee I have been in italy that's not haw they make the cappuccino.
and then the 3rd guy that was there as well jump and said in the most irony of all of them ; DO YOU KNOW WHAT IS THAT, THAT YOU ARE DRINKING THAT IS JUST BUBBLES''
1. I don't go to coffee shop to be insulted by three staff memeber's
2. I don't go to a shop to show me what is cappuccino. I drink all of my life cappuccino and cappuccino is foam milk with espresso shots.
3. I founded very rude! and, to the barista was very clear what i was asking when i said an Italian style cappuccino. So no need to get insulted and judge why i want my coffee this style plus clearly it seems that the way i drink my cappuccino seems to exist i didn't asked for something that was crazy.
Very rude, very bad service. not worthy even if at the end the cappuccino was nice. There many other places that make good coffee too and they will treat you with more respect and listen to you with more respect on how you drink your coffee.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Stale San Francisco sourdough bread

Stale San Francisco sourdough bread. Gail’s charging artisan prices for mass produced bread. Bread very hard as though a day old.

September 14, 2024
Unprompted review
GAIL's Bakery - East Sheen logo

Reply from GAIL's Bakery - East Sheen

Hello Izzy, thank you for taking the time to review our bakery. We are sorry you
didn't enjoy the loaf on this occasion. Please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback, we'd appreciate the opportunity to discuss your feedback
further. 

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look