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GAIL's Bakery - Hampstead Reviews 2

•
TrustScore 3 out of 5

3.0

Bakery
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High Street, NW3 1QH London, GB

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2074338546

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Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.

Contact info

  • High Street, NW3 1QH, London, United Kingdom

  • 2074338546

3.0

Average

TrustScore 3 out of 5

2 reviews

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Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very Rude

Very Rude, unprofessional
Very Poor approach
No customer service Mannerism (skills)

February 13, 2025
Unprompted review
GAIL's Bakery - Hampstead logo

Reply from GAIL's Bakery - Hampstead

Hello Lala, thank you for taking the time to review our bakery. We are sorry to
learn we missed the mark during your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Rated 2 out of 5 stars

Ridiculous overuse of biodegradable gloves

Every time I am in a Gail's bakery, I am just astonished and horrified by their overuse of biodegradable gloves. This time I specifically asked for the server to use tongs to put my unsliced bread in a bag, and her colleague suddenly put on disposable gloves to help her! I then asked her if she would at least re-use these disposable gloves, but she said no she couldn't because they were now "contaminated" and had to go in the bin! I realise these gloves are biodegradable, but it still takes energy to make them, and they don't biodegrade so rapidly.
Otherwise, I find their bread is nice, which is what I come in to buy. But I just find this overuse of gloves rather upsetting.
Before Covid, these gloves were never used to this extent, and if someone touches a loaf of bread for one second or so, it's not going to make you ill!
I just wonder how many of these gloves they get through a week ...

August 30, 2024
Unprompted review
GAIL's Bakery - Hampstead logo

Reply from GAIL's Bakery - Hampstead

Hello Anne, thank you for reviewing our bakery and contacting us directly. We
hope we have been able to explain our efforts.

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