Really rude staff on the kings street in Manchester. Stood in a queue for 20 minutes today only for the woman to skip me while looking at me knowing I’m waiting for her to take my order. I did mention... See more
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The cakes and other food are displayed in front of the queuing customers with no real protective cover. Anything coming out of the customers’ mouths falls onto the food. Because of this I asked twice... See more
Company replied
I don't normally leave bad reviews. Normally everything at Gail's is very good but recently I got a Chai latte to go. When I got it back to work I realised it was only a 2 thirds full. Not good cons... See more
Company replied
Forced rhubarb cake delicious! Excellent coffee and service. Will definitely come again.
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
16-18 King Street, M2 6AG, Manchester, United Kingdom
- 1613488784
2.7
Poor
5 reviews
Replied to 55% of negative reviews
Typically replies within 24 hours
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Really rude staff on the kings street…
Really rude staff on the kings street in Manchester. Stood in a queue for 20 minutes today only for the woman to skip me while looking at me knowing I’m waiting for her to take my order. I did mention that she’s skipped me but she continued to ignore me and take the person behind me’s order. I’ve been a loyal customer to Gail’s and tend to spend £12 three to four times a week but this has happened twice now. So will not go back.
May 23, 2026
Unprompted review
I don't normally leave bad reviews
I don't normally leave bad reviews. Normally everything at Gail's is very good but recently I got a Chai latte to go. When I got it back to work I realised it was only a 2 thirds full. Not good considering the prices.
Then today I thought I'd treat myself to a sandwich. Oh how wrong I chose. Got the new pastrami one. It was totally herendous. The meat is so tough and fatty I could not bite through it. Come on Gail's you can do so much better. Very poor quality.
Ended up eating the sauerkraut on the bread!!!
May 30, 2025
Unprompted review
Reply from GAIL's Bakery - King Street
Hello Louise, thank you for taking the time to review our bakery. We are sorry to hear of any issues with our products during your recent visit. Please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback, we'd appreciate the opportunity to discuss this further.
Reply from GAIL's Bakery - King Street
Hello Amanda, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Forced rhubarb cake delicious
Forced rhubarb cake delicious! Excellent coffee and service. Will definitely come again.
February 9, 2025
Unprompted review
Reply from GAIL's Bakery - King Street
Hello there, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you enjoyed your visit and hope to see you again soon.
No food cover
The cakes and other food are displayed in front of the queuing customers with no real protective cover. Anything coming out of the customers’ mouths falls onto the food. Because of this I asked twice for a pastry from the back stand but was still given one from the front. Need to pay attention to basic hygiene
July 14, 2024
Unprompted review
Reply from GAIL's Bakery - King Street
Thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
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