Never been to a Gail's bakery before. Walked into the StPancras store today at 5pm saw all the food laid out uncovered with customers and staff leaning all over it and turned straight back out. I don'... See more
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I am giving 1 star because a lady appears to be a manager who was serving, was not aware about some information and I observed the behaiviour is offensive and rude towards the staff, I observed this m... See more
Company replied
I've been coming here for a while now. The staff have changed, not as polite now but still a good little spot. The food is a weekly guilty pleasure. They seem to not be so friendly to allergy suf... See more
Company replied
St Pancras store - cakes not fresh - very disappointing
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
12 Handyside Street, N1C 4DN, London, United Kingdom
- 2034791677
2.7
Poor
6 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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Uncovered food - no thanks
Never been to a Gail's bakery before. Walked into the StPancras store today at 5pm saw all the food laid out uncovered with customers and staff leaning all over it and turned straight back out. I don't care how nice it looks, it's totally unhygenic. There is no need for it.
December 22, 2025
Unprompted review
Reply from GAIL's Bakery - Kings Cross
Hello James, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
I am giving 1 star because a lady…
I am giving 1 star because a lady appears to be a manager who was serving, was not aware about some information and I observed the behaiviour is offensive and rude towards the staff, I observed this many times when I visit the St.Pancras.
December 7, 2025
Unprompted review
Reply from GAIL's Bakery - Kings Cross
Hello Edith, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Still a good little spot in central london
I've been coming here for a while now. The staff have changed, not as polite now but still a good little spot. The food is a weekly guilty pleasure.
They seem to not be so friendly to allergy sufferers now, even attempting to deter. It's a shame because the location and food offered is ideal for customers such as myself. The food is 5 star but customer service is 3 star whereas I would have given the customer service a 5 star review when it first opened with different staff. Nevertheless, I still go but not as often.
August 18, 2025
Unprompted review
Reply from GAIL's Bakery - Kings Cross
Hello there, thank you for reviewing our bakery. We are sorry to hear that you haven't thoroughly enjoyed your visits, lately, and we'd like to learn more about your experience. Please get in touch with our team via https://gails.com/pages/contact [https://gails.com/pages/contact] if you are keen.
Reply from GAIL's Bakery - Kings Cross
Hello Dennis, thank you for taking the time to share your feedback. We always try to price our food and coffee fairly, with accordance to the high-quality ingredients we use and the craftmanship of our bakers and baristas. Our station bakeries offer us the opportunity to serve thousands of commuters and travellers each day; however, that level of accessibility comes with higher operating costs. We always strive to deliver great value for everyone passing through, but sometimes there will be a slight difference in costs to account for it.
If of interest, you can find a little more about us here: https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye [https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye]. We hope this gives you some insight into what we are trying to do here at GAIL’s.
St Pancras store
St Pancras store - cakes not fresh - very disappointing
March 15, 2025
Unprompted review
Reply from GAIL's Bakery - Kings Cross
Hello Simon, thank you for taking the time to review our bakery. We are sorry you didn't enjoy the cakes upon your recent visit: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
https://gailsbread.co.uk/order/
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