we went to Gails last Saturday we had…
we went to Gails last Saturday we had coffee tea and 2 scones they charged us 40p each for butter won't be back there a rip off
June 1, 2024
Unprompted review
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Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
134 Broad Street, RG1 2BD, Reading, United Kingdom
- 1189500889
3.2
Average
2 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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Poor Customer Service with staff that…
Poor Customer Service with staff that is often rude. Excruciatingly and unjustifiably expensive for what it offers, especially on bread. Example: baguettes MUST be CRUSTY on the outside and soft, fresh on the inside. I've purchased a so-called "baguette", which was admittedly great in shape, but soggy and rubbery (so at all crusty whatsoever). Great marketing, massively let down by very poor execution in bread-making and very high prices. FRESH bread means bread MADE ON THE PREMISES AND WHOLLY IN THE DAY, all the way from mixing to proving to baking. Not something pre-made elsewhere, frozen, transported and then re-heated on the premises (which is how it felt and tasted). Not buying again.
February 10, 2024
Unprompted review
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