GAIL's Bakery - Reigate Reviews 2

TrustScore 3.5 out of 5

3.5

4 High Street, RH2 9BG Reigate, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 4 High Street, RH2 9BG, Reigate, United Kingdom

  • 1737223772

3.5

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful customer service in Reigate branch

Just wanted to thank the gentleman in the Reigate branch who gave me a free Xmas pain au chocolat today. I have been so ill with flu it was my first day out to pick up a nice pastry for Xmas day it was a lovely kind gesture which I really appreciated.
I love their pastries and Reigate is a great branch, I’ve had coffee & cake inside & also bought one of their good to go bags which was a fantastic bargain.
Thank you Reigate and Merry Christmas

December 24, 2024
Unprompted review
GAIL's Bakery - Reigate logo

Reply from GAIL's Bakery - Reigate

Hello Marie, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you had a great experience and hope to see you again soon. 

Rated 1 out of 5 stars

App does not record rewards in store

App does not record rewards in store, sent numerous emails to customers support with no acknowledgement or resolution.

July 7, 2024
Unprompted review
GAIL's Bakery - Reigate logo

Reply from GAIL's Bakery - Reigate

Hi there, thank you for reviewing our bakery. We are sorry to hear that you have experienced issues with the app, and haven't heard back from us. Be reassured a member of our team will be in touch as soon as possible.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look