(Tunbridge Wells) Food and drink were fine (as usual at a Gail’s) but although the café was quiet the unoccupied tables (and in one case the benches) were covered in crumbs/sticky mess/spilt liqui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to say thank you to the staff at Gail’s Tunbridge Wells for their great service & excellent coffee & food. We go for the amazing sour cherry & chocolate scones & perfect flat whites. They now... See more
Company replied
Tunbridge Wells. Ordered a cappuccino to have in, I think I've had more froth on a flat white. The server asked if I wanted chocolate and I said yes. None was on the coffee when made. I couldn't be bo... See more
Company replied
Terrible and slow service
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
21 High Street, TN1 1UT, Tunbridge Wells, United Kingdom
- 1892535169
2.8
Average
6 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hygiene/cleanliness could be improved
(Tunbridge Wells)
Food and drink were fine (as usual at a Gail’s) but although the café was quiet the unoccupied tables (and in one case the benches) were covered in crumbs/sticky mess/spilt liquid
The staff (3 of them and not doing much) were not friendly or engaged in keeping the place clean
Finally, a golden retriever type dog stood on its hind legs and put its paws on the counter where the staff serve the drinks from (the staff seemed to tolerate the dog and did not even wipe the surface after this)
December 30, 2025
Unprompted review
Reply from GAIL's Bakery - Tunbridge Wells
Hello there, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
Great staff at Tunbridge Wells. I wanted to say thank you to the staff…
I wanted to say thank you to the staff at Gail’s Tunbridge Wells for their great service & excellent coffee & food. We go for the amazing sour cherry & chocolate scones & perfect flat whites. They now know my name & are always pleased to see us. Thanks again. Chris
September 15, 2024
Unprompted review
Reply from GAIL's Bakery - Tunbridge Wells
Hello Chris, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you enjoy visiting us and hope to see you again soon.
You can’t pay with cash
You can’t pay with cash, which is outrageous.
April 20, 2024
Unprompted review
Reply from GAIL's Bakery - Tunbridge Wells
Hello Patrycja, thank you for taking the time to share your feedback.
Our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations. We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gailsbread.co.uk/contact-us quoting this review.
Tunbridge Wells
Tunbridge Wells. Ordered a cappuccino to have in, I think I've had more froth on a flat white. The server asked if I wanted chocolate and I said yes. None was on the coffee when made. I couldn't be bothered with having a dispute about why. Most underwhelmed.
February 21, 2024
Unprompted review
Reply from GAIL's Bakery - Tunbridge Wells
Hello Paul, thank you for sharing your feedback.
We're sorry to hear that your coffee wasn't up to scratch when you visited our Tunbridge Wells bakery. We will address your note with the team and our Coffee Trainers for review.
We hope you will consider giving us another chance: we'd surely be happy to see you again for a more positive experience.
Terrible and slow service
January 16, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.