GAIL's Bakery - Wilmslow Reviews 3

TrustScore 3 out of 5

2.8

46 Water Lane, SK9 5AH Wilmslow, GB


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Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 46 Water Lane, SK9 5AH, Wilmslow, United Kingdom

  • 1625533537

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
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1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Gail’s Challah plaited loaf is too salty - recipe must be reviewed

I wish to highlight health concerns pertaining to two products that I buy regularly from this store: Challah plaited loaf and CHALLAH TIN LOAF. I understand that they changed the recipe and I can certainly tell. The salt content in these products has been increased to unhealthy levels. This is irresponsible on Gail’s part considering that in the UK high salt consumption is a primary driver of high blood pressure (hypertension). Over 1 in 4 adults in the UK are affected by high blood pressure. I used to enjoy Gail’s Challah plaited loaf and CHALLAH TIN LOAF when both were less salty and also less calorific and healthier. I woke up thinking of Challah plaited loaf but decided not to order any today when I remembered just how salty the loaf I bought recently was. I will try the M&S one instead as it’s less salty. Please use healthier recipes for these traditional products and play your part in contributing to healthier communities. RE: Customer Service, I have found most of the staff at this branch to be professional and courteous. Thank you.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Poor management skills

this is meant to be a dog friendly place. Dogs will bark when they meet. It’s rude and unacceptable to ask a customer to leave in the middle of her paid meal to leave because the dogs are meeting and barking. Not sure if he was the manager but they need to have better trained staff with more emotional intelligence.
There are at least 10 other coffee shops in the area!

January 10, 2026
Unprompted review
GAIL's Bakery - Wilmslow logo

Reply from GAIL's Bakery - Wilmslow

Hello Ladan, thank you for reviewing our bakery. We do our best to ensure all our customers' comfort and we are sorry we missed the mark during your visit. We will address this with the team, so we can do better.

Rated 2 out of 5 stars

Always out of advertised product

Always out of advertised product
Staff average
Overrated

May 14, 2025
Unprompted review
GAIL's Bakery - Wilmslow logo

Reply from GAIL's Bakery - Wilmslow

Hello Niki, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,]  quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further. 

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