GAIL's Bakery - Wimbledon Village Reviews 6

TrustScore 3.5 out of 5

3.7

9 High Street Wimbledon, SW19 5DX London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Gail’s’ Wimbledon Village! A new wave of excellent staff with brilliant customer service have changed the face of this Gail’s branch. Hannah is exceptional and great addition to the Gail’s family.... See more

Company replied

Rated 1 out of 5 stars

I visited Gails Wimbledon today and found unacceptable that a cappuccino paid £ 3.70 had to be made with a leftover coffee left which the staff shared on two cups ,one of course mine!Is this the kind... See more

Company replied

Rated 5 out of 5 stars

I call into Gail’s Wimbledon village everyday. After school snacks have definitely taken a turn for the better since I was at school! The staff are super friendly and sometimes even have my order read... See more

Company replied

Rated 1 out of 5 stars

£8 for two coffees. Weak, despite the extra shot, and overall poor quality. Won’t be going back.

Company replied


Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 9 High Street Wimbledon, SW19 5DX, London, United Kingdom

  • 2089460880

3.7

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Gail’s’ Wimbledon Village 🌸

Gail’s’ Wimbledon Village!

A new wave of excellent staff with brilliant customer service have changed the face of this Gail’s branch. Hannah is exceptional and great addition to the Gail’s family. The main barista knows how to make a perfectly “hot” drink which is not luke warm as is often served in other branches. She also takes great pride in making a hot drink for all customers. A huge appreciation for Hannah and the team who have given this Gail’s a much needed warm and cozy atmosphere!

December 15, 2025
Unprompted review
GAIL's Bakery - Wimbledon Village logo

Reply from GAIL's Bakery - Wimbledon Village

Hello Ben, thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and hope to see you again soon. 

Rated 5 out of 5 stars

Marvellous Christmas bun!

A really hot latte, just right, and Gail’s gave me a loyalty voucher for a Christmas bun, totally calorific but absolutely wonderful, perfect treat for a walk on Wimbledon Common, will be having more and highly recommended!

November 15, 2025
Unprompted review
GAIL's Bakery - Wimbledon Village logo

Reply from GAIL's Bakery - Wimbledon Village

Hi Pauline, thank you for the positive feedback. We are happy to hear you had a great experience and hope to see you again soon. 

Rated 1 out of 5 stars

I visited Gails Wimbledon today and…

I visited Gails Wimbledon today and found unacceptable that a cappuccino paid £ 3.70 had to be made with a leftover coffee left which the staff shared on two cups ,one of course mine!Is this the kind of training been given to staff?I didn't want to argue and left with a disgusting drink which I had to damp into the waste

May 11, 2025
Unprompted review
GAIL's Bakery - Wimbledon Village logo

Reply from GAIL's Bakery - Wimbledon Village

Hello Delia, thank you for reviewing our bakery. We are sorry to hear of any issues with your coffee: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,]  quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further. 
https://gailsbread.co.uk/order/

Rated 1 out of 5 stars

Shame about the extortionate prices…

£8 for two coffees. Weak, despite the extra shot, and overall poor quality. Won’t be going back.

August 3, 2024
Unprompted review
GAIL's Bakery - Wimbledon Village logo

Reply from GAIL's Bakery - Wimbledon Village

Hello Richard, thank you for taking the time to review our bakery. We are sorry
you didn't enjoy the coffees. Please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback, we'd appreciate the opportunity to discuss your feedback
further. 

Rated 5 out of 5 stars

My local Gails rocks …

I call into Gail’s Wimbledon village everyday. After school snacks have definitely taken a turn for the better since I was at school! The staff are super friendly and sometimes even have my order ready before I’ve placed it officially. Service with a smile, chat and effort poured into every hot chocolate Thank you

July 31, 2024
Unprompted review
GAIL's Bakery - Wimbledon Village logo

Reply from GAIL's Bakery - Wimbledon Village

Thank you for the positive feedback, the team will be thrilled. We are happy to
hear you had a great experience and hope to see you again soon.  

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