I am staying in Witney for work reasons ans stumbled across Gail’s I have never heard of them before , and what a revelation!!!! Every day I somehow find myself there in front of the counter ,... See more
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Went there few time always having same issues. Rude staff not very friendly and worse customer service. Staff treat you like why you come in our shop . Never see any bad customers service in Witney b... See more
Company replied
Hi visited for a cheeky coffee... But guys hang on £4.10 for a cappuccino.. Asked for no chocolate, received drink with chocolate.. Staff just seemed to be plodding through there shifts which with the... See more
Company replied
Really feel bad leaving this review, we purchased a sourdough loaf of bread from the new store in Witney (Sunday 12th) It was really stale and dry, maybe a couple of days old. The staff were lovely, j... See more
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
17 Market Square, OX28 6AB, Witney, United Kingdom
- 1993377998
3.5
Average
7 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am staying in Witney for work reasons…
I am staying in Witney for work reasons ans stumbled across Gail’s
I have never heard of them before , and what a revelation!!!!
Every day I somehow find myself there in front of the counter , choosing breakfast , dinner and evening meals
I am only here for five weeks and am already thinking how i am going to miss it
The staff are amazing , really nice and chatty and happy to help
All in all have had the best service and great food
May 12, 2026
Unprompted review
Took my parents for a treat
Took my parents for a treat.
Very expensive and service awful
£22.50 for one pot of tea a luke warm latte in the smallest cup ever with no handle. Three cakes which were okay.
Won’t be returning
May 26, 2025
Unprompted review
Reply from GAIL's Bakery - Witney
Hello Angela, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
https://gailsbread.co.uk/order/
Went there few time always having same…
Went there few time always having same issues. Rude staff not very friendly and worse customer service. Staff treat you like why you come in our shop . Never see any bad customers service in Witney before specially in coffee shop . Paying around £50 and even not having hot coffee and food . Next door coffee 1 much better than them .
November 22, 2024
Unprompted review
Reply from GAIL's Bakery - Witney
Hi Jaz, thank you for taking the time to review our bakery. We are sorry you
didn't enjoy your visit, please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
Rip off Gail’s bakery
Oh my goodness! Gail’s charge MORE for a cup of tea £3.70 than a cappuccino! £3.40! And then wanted to charge me £1.50 to re fill my tea pot with just hot water. What a rip off!
November 21, 2024
Unprompted review
Reply from GAIL's Bakery - Witney
Hi Wendy, thank you for taking the time to share your feedback. We always try to
price our food and coffee fairly, with accordance to the high-quality
ingredients we use and the craftmanship of our bakers and baristas. If of
interest, you can find a little more about us here:
https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye
[https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye]. We hope this gives you some
insight into what we are trying to do here at GAIL’s.
Hi visited for a cheeky coffee..
Hi visited for a cheeky coffee... But guys hang on £4.10 for a cappuccino.. Asked for no chocolate, received drink with chocolate.. Staff just seemed to be plodding through there shifts which with the loud music made it a chaotic experience
September 13, 2024
Unprompted review
Reply from GAIL's Bakery - Witney
Hi Ian, thank you for taking the time to review our bakery. We are sorry you
didn't enjoy your visit, please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
Not sure why so many negative reviews…
Not sure why so many negative reviews the food quality variety and service is exceptional in Witney. We have had nothing like Gail’s in the Town up to now and it’s a real pleasure to have them here
November 18, 2023
Unprompted review
Reply from GAIL's Bakery - Witney
Hi Brian, thanks for the great feedback! We look forward to welcoming you back soon.
Stale sourdough bread being sold
Really feel bad leaving this review, we purchased a sourdough loaf of bread from the new store in Witney (Sunday 12th) It was really stale and dry, maybe a couple of days old. The staff were lovely, just not fresh bread. Sorry, its £4.20 a loaf, happy to pay that amount if it was freshly baked, as it is was we used half of it as expensive breadcrumbs.
November 12, 2023
Unprompted review
Reply from GAIL's Bakery - Witney
Hi Andy, thank you for taking the time to share your feedback, although we're sorry to learn that you did not enjoy your recent purchase. Please be assured your comments will be shared with our bakers so that we can do better moving forward. We hope that we can welcome you back to one of our bakeries again soon.
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