Gala Spins Reviews 512

Avoid like the plague!

If I could give negative star review I would

Concerning and alarming lack of security. They have allowed multiple accounts to be created using my email address. Yet I have never held an account with them.
First instance they say they located and blocked the account.
The second instance, which happened less than a week later, I wrote to customer services even attaching screenshots. They have denied it has happened, even though the emails confirming account registration is authentic and sent from their accounts
If they can allow this to happen, lord knows what else they can allow to slip through.
Do not risk your data or privacy

You never get free spins or win on this site

App is buggy, doesn't load feature bonus games. Customer service does not acknowledge issues in game when reported even with evidence! Massive scam and waste of Time. I would recommend Tombola/anything else!
Eg.Game play triggered the bonus feature, this did not open, I screenshot the feature not working, I reported it. They keep fobbing me off and not actually listening to the issue I have reported. Trying to say it was not an issue, I am not making it, more than happy to take your money but are terrible at actually helping and managing issues and paying out. (My issue was not payiut but feature bonus game not opening! Even with proof).
Not a single person deals with an issue it is passed between everyone and none deals with it, reads the details or acknowledges the problem being faced by the users.

Got an Email saying because i have not used the account they are treating it as an inactive account and going to charge me £3 a month. Reason i have not deposited is because i am on a casino ban list to stop me gambling. The gambling commission need to look into this company

I won £1.50 on 10 free spins that I accepted from a email they sent me. I used that 1.50 to do some more spins and won £7.50 total.
They would not let me withdraw the money and closed my account. I was told by customer service "I have already won more than I previously deposited"
Absolute joke of a company

Dog poo I put 250 quid on one slot and got a bonus on 2 pound spins once it gave me 12 quid.herendous

DO NOT USE THIS COMPANY. I deposited £30 they took £90 from my bank account then closed my casino account. I am now £90 down !!!! How is this even possible that they can take more money than I deposited and not even give me the original £30 that I deposited!!!! I have phoned several times and get the same message that my request has been escalated. This is an absolute joke. THIS IS THEFT. NEVER USE THIS COMPANY IT IS BEYOND A JOKE

DO NOT USE THIS COMPANY!! They have fake stakes! I staked 0.50 on a slot game later noticed it was taking £5.00! £35 later I realised and contacted them to be advised this is no problem if there’s! Stay away at all cost! I provided evidence of the stake and requested a manager to which I was denied!

I have been waiting to access my free daily’s spins and tournaments win free spins for the last 4 days. Each time I try to access these, all I get is bad gateway error 504. I have complained to there non existent customer service, and shock horror, all they have come back with is there experiencing technical difficulties. This has been for 2 years weeks.

Ho hum, nothing changes. If it's not a boosted freebie day then you don't win anything on the free daily spin. Bit odd but I guess it's just Gala Spins are more stingy than Foxy bingo or Foxy games. I almost always get a free daily win on those sites.

Do not play with this company gala spins
They have restricted my account because they wanted documents for their kyc
Having sent them all my documents several times they then sent a email saying they are unable to upload them on to their database

I feel helpless that I can’t withdraw my money
I am putting a complaint forward and may even take legal action against gala spins

Please as a customer stay away from gala spins it’s not worth sending all that sensitive information about yourself to them.
They have the worst customer service team I have ever dealt with it’s like dealing with robots

totally disgusted, I've had issues with them a few times and no point in making any complaints or asking for them to help you because they really aren't interested, and having read the reviews here today I'm even more convinced it's time to find another company, last night I was playing and the games crashed the minute I hit a win and when I signed back in the game had forgotten all the history of all the spins id already done and I've found that all games you have to spend a certain amount of money and spin a certain amount of spins before it even starts paying out and looking at my 3 month history and betting only 10-20 pence on any spins at any time I've spent £2351.61 and withdrawn only £910 in 3 months of regular play, studying the games and watching what happens once you win, I can confirm that my 12 month history is stakes £39.810 returns £37,236.26 however this hasn't been withdrawn its an accumulation of wins that have mostly been used to spin again as they weren't big wins as i've never actually won anything big and I can also confirm that
if you don't play for a few days the free spins are not at all free as you always get an X and sorry no win if you haven't actually played for a few days before, also the tournaments are working the same I've been studying the positions you seem to place in and there is a very large difference between spending a lot of money and having days not spending any, and its always the same results 99% of the time, 3 free spins and always ridiculous 3p wins and as soon as you've won the game changes and takes everything you've won, and if you start to win the game suddenly crashes with errors or disconnects, I'm sorry but it's not rocket science to work out that the games are not random, and I think after my 12 month history alone I'm more than qualified to write this review, my Lifetime Net deposits are at a loss of - £5359.11, I think this would clarify the situation to anyone that Gala spins is not a reputable company and doesnt even offer any redress when there are problems, there are no free spins or financial recompense for any of the faults and the shut downs the minute you start to win just resets to stop the winning and take it all back

Would leave less than 1 star if possible.

Won a small amount a week ago then made a withdrawal. My account was then closed due to a ‘business decision’ like most people here experienced however I was told my withdrawal had been authorised and could take up to 5 days. Well today is the 7th day and still nothing. Was told earlier on in the week the weekend can cause delays but to be honest just excuses for this sham company. Spoke with them again this morning and yet again excuses after excuses. Now I am being told that I was given the wrong info and I am not eligible for withdrawal. How can you not be eligible to withdraw on a gambling site?! Basically if you don’t deposit often but win a small amount you will get your account closed and not receive the money you fairly won.

Stay well clear to avoid disappointment!!

This side even doesent give u chance
Played 20 diferent games on 10p thats 100 spins per game as they say bet amount doesent change the outcome anyways almost all spins blank on all the games highest I got was x24 ur bet on fish frenzie and 36x ur bet on eye of horus and gues what I got on leaderboard in 12th place eye and 21st place in fish lol and this is in evening around 8 so you tell me how is that good wining rate.. 😄😄😄
So not so fare casino I play small amounts as I know u can't win on these sites.. game selection grate alot to choose from
rewards could be better as they a bit s***

I have been a member of Gala casino for many years and gambled by visiting in person, where I believe the payouts on slots are much higher and more frequent than using their online slots, the bonus payouts and general payouts online are without a doubt extremely low even when playing £2 per spin. I have now joined another online site which seems to be more inline with a fair experience both general and bonus payments are much higher.

I cannot got get the rewards from the sister site gala I contacted them and it says it was a business decision but I've don't know what I've done wrong.

I don't know why they bother with the tornements won 50 spins not one win well fixed

UPDATE:

Recorded a video today of Gala eating away £30 with one bonus round of £1.39. It will be going on youtube to display just how diabolical this site is!!! After tonight I am done with these greedy pigs! Please AVOID THEM like the plague!!! They don't even deserve one star!!!

Also contacted like asked and blurted the usual "RNG" bull... F Gala spins!

Please avoid this site and any site for that matter ran by ENTAIN or LC International. That goes for Foxy, 888Ladies, Coral, Ladbrokes, Party Casino, Cheeky Bingo, Gala Casino. You've been warned.

LC has to be one of the WORST companies to have ever took over some of the best sites. Gala used to be good and had frequent pay out wins with a fair probability ratio (Yes, I worked in a casino, I know how RNG's work...). Now, it's tough to even win.

The old gala had VIP Rewards as I was a VIP, Mission Possible Rewards (I won a few hundred and 60s), 25-50 free spin Fridays that actually paid out. Now it's been taken over by LC.... Well, It's in the simplest of terms: TRASH.

*REWARDS: Don't expect anything big for your deposits. You're lucky if you win 10p back after wagering £10. I'm yet to win anything good on the rewards.

*BONUSES: VERY little. Again, the pays are horrendous. I've won 30p, 80, 1.90, 9.89. 30 on big banker - my deposits in TWO WEEKS however are in the 400s (Let that say something about their pay rate...) You'll spend 100s before you even hit a bonus too.

*BASE GAMES: Again, don't expect anything great. Their machines are hungry and will eat £20 quite easily.

*TOURNAMENTS: Most likely fixed. Don't waste your time. You won't even make the top 50.

I'd give it 0 stars if I could. PLEASE take the 1 star ratings in to account. This site is terrible and you should STAY AWAY.

and let me explain RNG's. RNG's are determined by a system that can gather random numbers and give the user the chance of winning.

HOWEVER, what they don't tell you is every casino and slot site set's its OWN PROBABILITY RATIO. This is the math done by "chance" and equaling it to a RNG. The higher this is, the more harder it is for a RNG to RTP, Win or hit jackpots. To put it frank, Gala has it set so high that their goal is to not pay it back out. Therefore, Avoid. Avoid. AVOID.

Go elsewhere.

The top of sh**t casino, to much verification for nothing, support team not correct, not helpful, no care for clients, no respect , totally parody of the system, a lot of documents and checks.. banks for loans don’t wanted too much documentation.. just imagine this.. guys don’t give them money, there’s a lot of casino sites to play!