It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
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Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
- #3 of 18 best companies in Travel Agency
- #2 of 4 best companies in Airline Ticket Agency
- #1 of 1 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #1 of 2 best companies in Hotel
- #1 of 5 best companies in Travel Aggregator
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always get very good service from…
We always get very good service from Rahim Murad, very helpful and patient. Thank you Rahim.
May 14, 2025
Great customer service -very efficient…
Great customer service -very efficient and trusted
May 14, 2025
Pathetic company
Pathetic company. Make it hard to unsubscribe. I will never be back. And will tell everyone I know to avoid you like a plague
May 2, 2025
Unprompted review
Reply from Gala Travels
Dear Mr Wieske
We sincerely apologize for any frustration you’ve experienced while trying to unsubscribe. Our goal is to make all interactions with us as smooth as possible, and we regret that this wasn’t the case for you.
Since our records indicate your last booking was made in 2016, we no longer have your current details on file to process the unsubscribe request. However, we’d be happy to assist you immediately if you could kindly share your details via info@galatravels.com. Once received, we’ll ensure your request is handled promptly.
We appreciate your feedback and will use it to improve our processes. If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards
Excellent service and care on my…
Excellent service and care on my emergency travel needs. Much appreciated!
April 21, 2025
Rebooking flts due to airport closure at London
I was booked to fly out on March 21, 2025 .
It was the day when all flts to London Heathrow were cancelled due to fire.
Jaini was most helpful in getting me rebooked on the next available flt to ensure that my critical meeting in Bombay on 24th was not affected by the delays at LHR.
Thank you
March 21, 2025
Noorali has been taking care of us for…
Noorali has been taking care of us for so many years. He is an asset to the company. Thanks to him we never have to worry about our travel needs. Thank you Noorali🙏
April 21, 2025
I want her to be known by her customer service and great attitude
The lady that only I but also my entire family and friends deal with has the best attitude, customer service. She is so caring and tries her best to find the decent deal for us. We are all happy with her and we introduce her to my other friends who want to travel.
April 21, 2025
Great prompt efficient service
April 7, 2025
Excellent Travel Agency !
Amazing Travel Agency provided me with excellent options, recommendations and customer service.
April 7, 2025
As I reached the airport showed my…
As I reached the airport showed my passport given a go pass that is it told to go.
April 7, 2025
FATEMAA!!!!
I've worked with another travel agency before but they do not compare to the service I received from FATEMA!!! Fatema is extremely welcoming and friendly. She always has an energetic and positive attitude.
She talked us through a plethora of different options that fit within our priorities. Fatema replies quickly and thoroughly. I will surely being using her for my future travels.
Thank you Fatema!!!!
April 7, 2025
Unprompted review
Pamela was very helpful.
April 6, 2025
Great service and easy to book
Great service and easy to book. they found me a great deal on my itinerary!
April 7, 2025
We purchased a ticket from Pam at Gala…
We purchased a ticket from Pam at Gala Travels recently.We are extremely pleased with the experience. Pam made sure that everything was done correctly. Thank you Pam and Gala Travels.
April 7, 2025
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