Everything was perfect. The prices are very competitive, it was in fact the cheapest MacBook Air I could find, and the delivery was quick: I ordered on Sunday and it arrived on Wednesday. A great shop... See more
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Great selection, good prices, fast delivery. When buying returned/refurbished things wares are tested (every single IT, Multimedia item worked fine so far). Well packaged shipments. Would be great if... See more
Before shopping, I received quick answers to my questions via live chat. The product was shipped with DHL quickly (not DPD fortunately). The GPU inside the delivery box was secured with air-filled bag... See more
Another company failed to send me my PC parts for over a week, while being heavily dependent on a working PC regarding several deadlines. Redirected everything to Galaxus on early Tuesday. Paye... See more
Company details
- Computer Accessories Store
- Children's Store
- Electronics Store
- Health and Beauty Shop
- Office Supply Store
- Sex Toy Store
Written by the company
Galaxus ist nicht nur Onlineshop, sondern auch Magazin mit lebendiger, fachkundiger Community. Das hauseigene Redaktionsteam arbeitet völlig unabhängig. Es testet kritisch und kommuniziert auch dann ehrlich, wenn ein Produkt nicht überzeugt. Und dies ohne Rücksicht auf Umsatzeinbußen. Bleibt dennoch eine Frage offen, hilft die Galaxus-Community weiter und hilft im Chat mit Antworten innerhalb weniger Stunden.
Contact info
Hoheluftchaussee18, 20253, Hamburg, Germany
- galaxus.de
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Fast and well packing .
Fast and well packing .
Also offers you to buy second hand items almost with half price which is like new items.
March 5, 2025
Unprompted review
Best quality phone I got In Best price
February 22, 2025
Unprompted review
Very bad experience with their…
Avoid these CHEEKY ,LIARS WHO DIDNT GAVE MY MONEY BACK YET !!!
If you have other places to buy your product
Very bad experience with their unprofesionality and politics which is nowhere stated. I ordered mobile phone to my friend in Germany. And they cancelled without proper reason .They said allegedly cos my card and bank is in other country and cos i oredering from another country...But i ordered to friend who live in Germany !!!!
I still didnt get my money back !! Not even Cancelation of order and refund confirmation on mail..I discovered all this by talkin to cutomer service on other topic..
EDIT day after :, now i see why they canceled my order...Cos that item price is now higher for 57€ . day after they canceled my order
My money is still not refunded must also say that..Neither i got confirmation on mail that is oreder cancelled and money refunded... I just have empty words of their cheeky customer service..and they dont respond on my mail anymore... and i will process them over my bank cos my money not refunded yet... and all above thing that i mentioned...
February 21, 2025
Unprompted review
Reply from Galaxus.de
We are sorry to hear that you had such a negative experience.
We understand your frustration and would like to apologize for the inconvenience caused. Please contact our customer service directly so that we can address your issue promptly and ensure you receive your refund as soon as possible.
https://www.galaxus.de/help
Your feedback is very valuable to us, and we are committed to improve our service.
Super fast delivery
Super fast delivery
And great customer care services
February 21, 2025
Unprompted review
Worst online shopping experience
Worst online shopping experience. I ordered an iPad from this store, but the delivery service never delivered it—even though the tracking showed it as delivered. The package was never found. The store did nothing to help resolve the issue. Initially, they suggested I file a police report for theft, even though the store is responsible for delivering the item. Then, when I insisted on either a refund or sending a new item, they said they would start an investigation. The investigation has now been ongoing for three months. Customer support either doesn't respond to my messages or replies with very long delays. I ended up without the item and without the money I paid for it.
December 2, 2024
Unprompted review
Reply from Galaxus.de
Thank you for your review.
We regret that your parcel was not delivered.
In fact, it is usual for a search/clarification to be carried out. This can take longer, especially if the delivery route passes through several countries.
However, it is not our intention that this should take so long in your case and we will get back to you with a solution in the next few days.
We apologize for the inconvenience caused and thank you for your criticism.
Very good user experience
Very good user experience
Prices are good, website is clear and understandable. Delivery was smooth.
Thank you :)
February 10, 2025
Unprompted review
The box was in a perfect quality and…
The box was in a high quality and was delivered very fast. Highly recommend Galaxus.
February 4, 2025
Unprompted review
Superior service
Arrived in a day and with a very competitive price, thanks!
February 3, 2025
Unprompted review
Excellent customer support and service
Excellent customer support and service. Live chat support with very minimal wait times. Product pages are also well designed. Price history charts are a nice additional features also price watch.
February 3, 2025
Unprompted review
I've been a loyal customer of Galaxus.de…
I've been a loyal customer of Galaxus.de in the past and ordered a graphics card from them at a very favorable price. When ordering, I selected the "allowing longer delivery times" option, which stated that their employees wouldn't need to rush and could better prepare and plan the order process. Two days later, they canceled the order without even sending a message about it. It seems the store doesn't even honor their customers with an explanation, so be considerate towards their employees. I am disappointed because I missed out on the promotional price, and I find Galaxus.de's behavior towards their customers rude and repulsive.
February 4, 2025
Unprompted review
Reply from Galaxus.de
Thank you for your review.
We sincerely regret that your order was canceled without prior notification. This is not the experience we want for our customers. Normally, cancellations are communicated via email, and we apologize if this did not happen in your case.
We understand your disappointment, especially regarding the missed promotional price. Please feel free to contact our customer service so that we can find a solution together.
We apologize for the inconvenience and thank you for sharing your experience.
Discovery of the year for IT, Multimedia
Great selection, good prices, fast delivery. When buying returned/refurbished things wares are tested (every single IT, Multimedia item worked fine so far). Well packaged shipments. Would be great if would start shiping within EU.
January 24, 2025
Unprompted review
Best price, fast delivery
January 30, 2025
Unprompted review
i ordered a computer component from…
i ordered a computer component from Galaxus and i am so happy that the item was delivered in advance than the given date. the item is well packed that made me ordered again a high end GPU. i choose Galaxus even thought they are 60 euro more expensive than the other because i am so sure that they will securely packed again
January 24, 2025
Unprompted review
Great site with great offers
Great site with great offer of products. I bought Google Pixel 7a on their site and everything went great.
January 22, 2025
Unprompted review
Superb comparative pricing and faster…
Superb comparative pricing and faster delivery.
January 17, 2025
Unprompted review
Very fast service and delivery
January 14, 2025
Unprompted review
The product is very comfortable
The product is very comfortable, more that I've expected to be and the delivery time was fabulous! Thank you so much galaxus.de for professionalism. All the best.
January 7, 2025
Unprompted review
Really happy with the purchase
Really happy with the purchase. Great price and one day delivery without extra charge. Product as described and well packaged.
January 4, 2025
Unprompted review
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