While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Galpin Ford is the only way to Go.

Shopping for cars can be misery. Just go to Galpin Ford and you won't be miserable. We were shopping for 3 cars over a series of a week and all but Galpin Ford was getting on my last nerve. We tried our local Ford dealer in Culver City and at least there the salesman admitted he knew zero about the most expensive car on the lot, the Ford EV ( Ford F-150 Lightning). The valley Ford dealership was just rude, big mistake as we were about to spend 80K in a matter of hours.

We went to Galpin Ford on Roscoe and it was a drive for us, but we are so happy we did. Santos was our salesman and he knew everything about the Ford F-150 Lightning EV, I mean everything and he had more than one. We test drove it and loved it. It is for my husband and that was the only time I got to drive it, but that is fine the passenger and back seats are ever so comfortable. This truck has everything you could ever want.

Santos spent hours with us. I was also looking at the Ford SUV EV, but was talked into a Tesla. What junk. As soon as I can rid myself of that I will be back to Galpin Ford to get the SUV I wanted in the first place.

We were never pressured or rushed. We were spending a lot of money and had to at least ponder. We were so happy with Santos. We bought the truck and the staff there was great. Getting out of the final sales usually takes hours, this did not. We don't like debt and saved and saved for this Ford F-150 Lightning and they did not mind one bit that they made nothing on finance (that is a money stream for them and they have great financing, but we wanted to be done) as we paid by check. Oh, and other Ford dealers want you to wait days for the check to clear before they hand over the car and sign a contract for an absurd amount of money. They just checked both our credit ratings, called my bank and away we went. I mean really, writing a bad check for that amount is a felony and when you have our credit rating it is pretty clear we are not going to break the law, not to mention they know where you live and they can find their truck. Besides you have to have your drivers license just to test drive it, of course.

They even had the color we wanted and we spent forever deciding on one of two very similar colors. Santos understood.

They even have an adorable diner to eat at and we have been there more than one. What more can you want.

The service department is great. We have been just this week for a frame for our front plate. We have had it serviced for something minor and get this, they pick up your car and return it to you. No one does that. It is free. And they show up on time.

Santos taught my husband and I everything about the computer and the way to best use this truck. He said, if you need more help come back and I will show you all again. Of course we got confused. It is information overload. my husband went back the next week and Santos spent 2 hours with him showing him everything. It is a great truck with the best features so it is worth the money.

We are now going to be Galpin Ford owners for the rest of our lives. My Tesla sucks and my brand new BMW EV is just so so. There is nothing like this truck or any of the other Ford cars we drove.

Just go there and save the headache.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

I had a truly awful experience at…

I had a truly awful experience at Galpin Ford. Not only did they offer me next to nothing for my vehicle, but they also returned it to me in terrible condition. It looked like someone had intentionally damaged the interior of my car. On top of that, the check engine light was on when I picked it up, even though it wasn't before I brought it in.

To make matters worse, the salesperson I dealt with seemed completely uninterested in helping me. Despite taking down my information during a test drive, I never heard from him again. It's clear that they don't value their customers, and the way they treated me felt like discrimination.

I would strongly advise against spending any time or money at Galpin Ford. They are unprofessional, disrespectful, and discriminatory. Avoid them at all costs.

September 15, 2024
Unprompted review
Show reviews in all languages. (4 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look