Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
First hat was damaged in shipping. they very promptly shipped a new replacement and in I returned the damaged one. Everything handled courteously and professionally Barry K Emerson
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.3
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing has arrived to date with no…
Nothing has arrived to date with no advice on the delay. I will update this when I have any news.
March 23, 2023
Unprompted review
Reply from Gamboa
Hello Christopher,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have just reviewed you order with us, unfortunately we were not aware this package was not delivered correctly to you and we were not able to solve this problem sooner. We sent you an email a few minutes ago to provide you with a solution today.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
So comfortable!!!
The alpaca hoodie I ordered is the softest hoodie I've ever had! I will definitely buy more!!!
December 14, 2022
Unprompted review
Reply from Gamboa
Dear DjG,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Gamboafashion.com
Quality and Customer's Service Team
Fast shipping
Fast shipping, great value, product was matched listing, and a little extra swag thrown in!
February 13, 2023
Unprompted review
Reply from Gamboa
Dear Jeffrey,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
gamboafashion.com
Quality and Customer Service Team
I was sent the wrong size hat
I was sent the wrong size hat. I wrote asking to exchange it, and never got a reply
February 16, 2023
Unprompted review
Reply from Gamboa
Hello Sherry,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We received your email and sent you the information to helo you solve this issue.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Synthetic, waste of money, overpriced and non returnable
I have now been offered the opportunity to return this poncho ( see previous reviews) which I do not believe is Alpaca, probably acrylic or some mix (I have asked for some proof that it's actually Alpaca. None is forthcoming). However I am told I need to return it to Texas, despite the company having stock and despatch capacity in Europe. This will cost a great deal to send from the UK. That's one way to discourage a return! ( shipping fees are of course non refundable)
February 12, 2023
Unprompted review
Reply from Gamboa
Hello Lindsay,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have processed a full refund for this order. We dont need you to return thes product to us.
We are working very hard to improve our services and products to provide our costumer with a better experience.
GamboaFashion.com
Team for quality and customer service
Ensure to check out refund policy…
Ensure to check out refund policy before ordering. They WILL NOT give a refund unless the garment is faulty or wrong item. Shocking for a mail order company.
February 11, 2023
Unprompted review
Reply from Gamboa
Hello Tyler,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We sent an email earlier today to find the best solution for you. We are always happy to keep our costumers satisfied.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Integrity in question
It has been over two weeks since Gamboa Fashions has received my return. I followed their steps for requesting an exchange, but have not heard one word. They claim that the company will respond in 3 days upon receipt of the merchandise. I've called three times having to leave messages and have sent countless emails. No response, no call, no text...
Update: I decided to call once more. I would get the answering machine. I'd hang up an redial. I did at least ten times. I finally broke through and spoke with a person that corrected the problem.
December 22, 2022
Unprompted review
Reply from Gamboa
Hello David,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We are happy this issue was solved yesterday, your new sweater in the size XL has been shipped and it will be delivered in 3 to 5 days.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Speedy delivery..such snuggy warm…
Speedy delivery..such snuggy warm jumpers at a sensible price.
December 19, 2022
Unprompted review
Reply from Gamboa
Dear Jane,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
gamboafashion.com
Quality and Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.