gamerpay.gg Reviews 

1,548
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the platform excellent for buying and selling items, praising its ease of use and efficient trading system. Reviewers often highlight the clean website design and smooth transaction processes, with some also noting good and helpful customer support. However, some customers also noted significant dissatisfaction with payment and withdrawal processes, reporting issues like funds being locked or payments not being received for extended periods. Many people experienced considerable delays in customer support response times, with some waiting days or even weeks for replies, often receiving unhelpful or vague communication. Additionally, some users encountered problems with account verification, leading to inability to access their funds, and occasional website malfunctions or issues during purchases.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the fast, helpful, and... See more

Payment

People report negative experiences with payment, with many customers stating their funds were inaccessible or... See more

Website

Customers had ambiguous experiences with the website, with some reviewers praising it as a great trading... See more

Response time

Consumers find response times to be a source of frustration, with many reporting significant delays and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers found the platform... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Due to unnecessary manual reviews, responses to messages are delayed. It would also make more sense to write the result after reviewing the issue rather than saying “I will look into it.” However, e... See more

Rated 4 out of 5 stars

Pro: nice interface withdraw option to bank quick selling Really good support Cons: only in euro, so I get charged 1% fee from my bank for conversion high fees of 3%(selling)+2.5%(bank withd... See more

Company replied

Rated 4 out of 5 stars

Semi quick response, But had to wait in total 4 days for the resolve. Clear in the answering and good communication.

Company replied

Rated 4 out of 5 stars

Everything is done properly, low fees, the only minor thing to point is the responde time from support (~2 days). Great trade platform!


Company details

  1. Online Marketplace
  2. Gaming service Provider

Written by the company

Introducing GamerPay - your go-to platform for a secure and easy way to buy or sell Counter-Strike items trusted by more than 300.000 users. Whether you are looking to buy, sell, or simply browse Counter-Strike items, GamerPay has you covered. Our user-friendly interface ensures a seamless trading journey for gamers worldwide. GamerPay charges a 0% sales fee, and skins are sold directly from your own Steam inventory. Say farewell to hidden, hefty fees and hello to a fair marketplace that ensures you maximize the value of your in-game items. Buyers can look forward to finding items at an average discount of more than 30%. Build your dream loadout today - GamerPay has more than 75.000 items available that you can browse. Not happy with the price? Place a bargain, negotiate with the seller, and potentially secure an even better deal. At GamerPay, safety is our top priority. Every transaction is tracked through the Steam API, providing validation for all trades to eliminate the risk of scams. GamerPay is based in Denmark, and we are PCI, PSD2, and SCA compliant. Our data processing partners are located within the EU or in the US with companies that have joined the US Privacy Shield agreement. This ensures that your data is stored safely. Say goodbye to scams, hefty fees, and sketchy encounters online – join GamerPay today and experience the pure joy of safe, fair, and easy P2P trading.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(1,548)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

great service and good cs skin site

great service and good cs skin site!
i had a problem about ID varification, in which i got as much help as possible, and about in a week or so it was totally fixed, and i can now buy and sell skins again :D

March 15, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Emil,

Thanks so much for the kind words.

We’re really glad to hear your ID verification issue got resolved and that you're back to buying and selling skins again :)

Appreciate your patience and great feedback.

Best regards
Morten / GamerPay

Rated 1 out of 5 stars

Just use any other sites

Shittest experience, bought a 700€ skin off of it that was supposed to be a bday gift, the avg waiting time on the guy who was selling it was displayed at 3h on the site with a 100% delivery rate. After i bought the skin, i waited nearly 2 DAYS for the moron to REPLY to the messages ive been spamming him with on steam, messenger and instagram just for him to tell me he already sold the skin a while ago and that i should cancel the trade, but the canceling period passed so i had to dispute the trade in wich case it will take at least 2 days just to check the matter, let alone resolve it. Meanwhile the site said that he did make me a trade offer and even gave me the option to confirm i accepted the trade. Just go on float market, skinport, buff, csmoney etc. , the waiting there is actually accurate and not a blunt lie. Would not recomend this site, not reliable at all, unless its your last option or you dont care if you buy the skin to have it straight away and instead you get it when ur retired. Not my first experience like this on the site either so thread carefully.

March 14, 2025
Unprompted review
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Reply from gamerpay.gg

Hi. Filip!

I am really sorry to hear about your experience and especially that it ruined a birthday gift. That is the last thing we want to happen

The waiting time and delivery rate shown on seller profiles is based on their previous activity but unfortunately it is not a guarantee. If a seller suddenly stops being active or no longer has the item it can lead to the kind of frustrating delay you describe

We are constantly working on improving how we detect inactive listings and sellers so this type of situation can be avoided. What you experienced should not happen and I fully understand your disappointment

I would like to help resolve your case properly. Please send your ticket/trade ID to support@gamerpay.gg and I will make sure your dispute is reviewed as quickly as possible.

Thank you for taking the time to share your feedback even if it was not the experience you deserved

Best regards
Morten / GamerPay

Rated 1 out of 5 stars

Do Not Trust GamerPay: 7 Days and Still No Money or Item!

I have completely lost my patience with GamerPay. I don’t think I’ve ever come across a platform this poorly managed. I deeply regret using their services.

About a week ago, I attempted to complete KYC verification on GamerPay to deposit approximately $7,000. This was where the issues started. I submitted my verification documents, but the system simply refused to approve them. When I contacted support, it took them 24 hours to even acknowledge my request—if they even responded at all. In the end, it took a full 48 hours for a manual approval. Their support response times are incredibly slow; I suspect they have only one employee handling everything, and unfortunately, they seem to be active only during my nighttime hours, making it nearly impossible to get timely assistance. (It feels like they only work for about 3–4 hours a day.)

Additionally, cryptocurrency deposits did not process instantly, which I found a bit frustrating. However, since this was stated in their policies, I couldn’t really complain about it. After successfully depositing funds, I purchased several items, and they were all delivered to me via trade offers without issue. However, problems arose when I purchased a Karambit worth $2,100. The seller sent the trade offer, but I wasn’t able to accept it in time, causing the trade to be canceled. When that happened, GamerPay automatically moved the order into manual review, meaning they were supposed to handle it and resolve the situation themselves.

That was six days ago. They initially told me, “We are reviewing the transaction and will resolve it as soon as possible.” Yet despite me following up daily, they have provided no solution-oriented response. All I asked was for them to contact the seller and have them resend the trade offer. Instead, they just kept telling me, “Please don’t worry, your money is 100% safe.” Are you serious? I’m not asking for my money back—I just want the item I paid for. It has now been almost seven days, and they have yet to provide a proper response for a $2,100 item. This isn’t just a $10–$20 issue!

Finally, about a day ago, I decided I no longer wanted the item and requested a refund. However, since they are only active at night, they haven’t even bothered to acknowledge my message. How ridiculous is that?

In short, if you’re thinking about depositing a large amount of money on GamerPay to buy items, think twice before doing so.

March 14, 2025
Unprompted review
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Reply from gamerpay.gg

Hi,

Thank you for taking the time to write this detailed review. We fully understand your frustration and sincerely apologize for the experience you’ve had.

You are absolutely right that the delay on a $2,100 transaction is unacceptable. Your case deserved quicker handling and clearer communication. We’re currently working to scale our support team and extend our active hours to prevent situations like this from happening again.

We also recognize that KYC and manual reviews can feel unnecessarily slow, and we’re actively improving these processes. Your feedback is important and has been shared directly with the relevant teams.

Please reach out again with your ticketID or TradeID so we can make sure your refund is processed and offer any additional support needed.

Best regards
Morten / GamerPay

Rated 5 out of 5 stars

Successful Experience

The trades were quick after i ordered them, i got sent trade offers quickly after i bought my items, the delivery times were quick. I'm very happy with the site.

March 13, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Chris,

Thanks a lot for the great review.

We’re really happy to hear that your trades and deliveries were quick and that you’re enjoying the site :)

Best regards
Morten / GamerPay

Rated 5 out of 5 stars

Very great site to shop/sell counter…

Very great site to shop/sell counter strike skins on, very easy to manage and great security

March 12, 2025
Unprompted review
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Reply from gamerpay.gg

Thanks so much for the 5 stars :)

We’re happy to hear you find it easy to use and secure – that’s exactly what we aim for.

Best regards
Morten / GamerPay

Rated 4 out of 5 stars

Gamerpay Review

Gamerpay is a company that can offer the most affordable prices in the market and has sponsored the navi e-sports team. It is very nice to trade with real users instead of bots. These are the good sides, the bad side I think the biggest shortcoming of the site is that it is very bad to search for cs skins. It is really hard to find the product you want on the site.

March 11, 2025
Unprompted review
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Reply from gamerpay.gg

Hi

Thanks a lot for the detailed review and the 4 stars

We’re glad to hear you enjoy the pricing and real user-to-user trades :)

We really appreciate the feedback on the search experience – it’s something we’re actively working to improve.

Best regards
Morten / GamerPay

Rated 4 out of 5 stars

reasonable and i like it!

ok, all seems legit and it’s working

March 11, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Aron

Thanks for the review :)

Glad to hear everything is working well for you.

Best regards
Morten / GamerPay

Rated 4 out of 5 stars

Good store and top prices, but I had a few problems.

First of all the positives: Top prices and in most cases very fast delivery.

But here are a few downsights I experienced:
Firstly, my Steam level was falsely recognized as lvl 0, which is why I couldn't buy. The problem was solved by support after several hours.

The second problem occurred after the fourth order. I could no longer order by credit card as this was blocked by the store, probably for security reasons. I couldn't use another credit card, because you have to wait 24 hours before using another card. The support team was also very helpful here, but again it took several hours.

The third problem was a result of the second problem. I tried to top up my wallet via crypto instead of credit card, but this also took almost a day after the payment was already completed.

March 10, 2025
Unprompted review
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Reply from gamerpay.gg

Hi!

Thank you for the detailed review :)

We’re happy to hear that you found our prices competitive and delivery times fast.

Regarding the issues you experienced – Steam level detection, credit card lock, and crypto delay – we really appreciate you sharing that with us. These situations help us identify what needs improvement, especially around speed and automation.

We're continuously working to make these processes smoother :)

Best regards
Morten / GamerPay

Rated 4 out of 5 stars

Its alright

its good but some weird policies and support is pretty slow, just use buff163 or csfloat imo

March 11, 2025
Unprompted review
gamerpay.gg logo

Reply from gamerpay.gg

Hi

Thanks for the feedback :)

We're glad you found value in using GamerPay, even if some of our policies felt unusual. We’re actively working on making support faster and improving clarity.

Appreciate you giving us a shot :)

Best
Morten / GamerPay

Rated 1 out of 5 stars

Gamerpay not updating my on-site balance after depositing.

I decided,after many days,to finally put some money on gamerpay.I deposited 5 euros to test and it's been like 20 minutes and my balance is still at 0,while the money from my debit card where transactioned to gamerpay.What is this? Why do I have to wait 2 days for a response from the helping team? This site is atrocious to use and might be my first and only time using this site.
Edit:
It's been almost a week since the deposit.
Yet nothing has been done.
I got a total of 3 messages back in a week and my support changed multiple times from Andreas to Daniel to Simon,which I think it's their whole support.
After I sent the receipt which they asked for,I waited and then the other guy asked me which deposit metod I used.I responded and sent the receipt once again.After 2 days of no response,here comes Simon and asks me the following:Have you tried uploading it to Gamer pay?
What should I upload???
What is wrong with them? They can't resolve an issue this simple and it's outrageous.It's like they are not even sure what they are dealing with.
This site is bad,like bad bad.Please, don't even consider using GamerPay.
Just go use any other marketplace.
I am sure even the scam and fake ones are better.

March 10, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Nu,

We're truly sorry for the experience you've had. It's far from the standard we aim to deliver. It’s clear that the communication has been confusing and not nearly fast or helpful enough.

Delayed deposits are incredibly frustrating, especially when you’re trying out the platform for the first time, and we understand why this has left a negative impression.

If you're still missing your funds, please reply to your latest support ticket or reach out to me directly, I’ll make sure it’s looked into properly.

Thank you for taking the time to share your experience – we’re working to improve and your feedback matters.

Best regards
Morten / GamerPay

Rated 5 out of 5 stars

All best 5⭐️

At first, I was skeptical about this website. But after a few trades, and seeing everything go smoothly, I’m assured that everything is in order and fair. I highly recommend using GamerPay as your preferred trading website!

March 9, 2025
Unprompted review
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Reply from gamerpay.gg

Hi!

Thank you so much for the kind words! We're really glad to hear that your experience has been smooth and that you feel confident trading with us. If you ever need anything, we're always here to help 🚀🙂


Best regards
Morten / GamerPay

Rated 5 out of 5 stars

It was simple and easy

It was simple and easy. Trade offer was quick after trade lock time, didn’t have to wait.

March 10, 2025
Unprompted review
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Reply from gamerpay.gg

Thank you so much for the kind words Jay!:)
glad to hear your experience was smooth and hassle-free!

Best regards
Morten / GamerPay

Rated 4 out of 5 stars

Easy site to buy cs2 skins

It was easy to transfer money in to the site and also easy to buy stuff.
I only waited 30 min. To get all my things. And

March 9, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Rene,

Thanks for the great feedback Rene — happy to hear everything went quickly and smoothly!

Best regards
Morten / GamerPay

Rated 1 out of 5 stars

Made a deposit with card it says…

Made a deposit with card it says instant but now two days and the balance still did not show and the skin i wanted already gone and support sucks they show online but do not answer

March 5, 2025
Unprompted review
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Reply from gamerpay.gg

Thank you for your feedback. I’m really sorry to hear about your experience with the deposit delay and the support response time.

This is absolutely not the experience we want anyone to have on GamerPay. If your balance still hasn’t updated, we definitely want to help resolve this as soon as possible. Please send us a message via support@gamerpay.gg or reply to your existing ticket with your deposit method, approximate time of deposit, and email address used on your account, and we’ll prioritize your case.

We understand how frustrating this is and will do our best to make it right.

Best regards,
Morten /GamerPay

Rated 5 out of 5 stars

It was fast and easy

It was fast and easy, No complications :D

March 6, 2025
Unprompted review
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Reply from gamerpay.gg

Thanks a lot Luca – happy to hear it was a smooth experience :)
Let us know if you ever need help with anything!

Best regards,
Morten / GamerPay

Rated 1 out of 5 stars

Gamerpay fell off

This has been my favorite skin marketplace for about two years.

I stopped playing CS for six months, but I recently started playing again and decided to buy some skins here.

The result? I bought two skins worth a total of €200, and I’m still waiting to receive them because of the instant-delivery (sarcasm) Skins.Cash bots that have infested the site.

Contacted support and... no response yet 🗣️

March 1, 2025
Unprompted review
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Reply from gamerpay.gg

Hi Diego,

Thank you for your feedback and for being a long-time user, we truly appreciate it. We're sorry to hear about your recent experience. While most trades are done within 18 hours, delays can sometimes happen due to seller availability or bot delays.

We're currently working on improving the reliability of delivery times and reviewing how we represent seller expectations more clearly.

If the issue wasn't resolved, feel free to contact us again. I will make sure that we prioritize your ticket.

Best reagards,
Morten /GamerPay

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