gamertech.shop Reviews 258

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Mike took the time to understand my needs and to educate me while discussing tradeoffs since I’m newer to custom build pcs. We arrived at very capable specs for a fair price. Fast build time, effic... See more

Company replied

Rated 5 out of 5 stars

Actually, I was so happy I sought out TrustPilot. "Anything higher than 5 stars? Order for an ARCTIC Liquid Freezer II 360 was placed Thurs. morning, shipped Thurs. afternoon, on my step Sat. afternoo... See more

Rated 2 out of 5 stars

I ordered two 140mm reverse blade fans and was sent two 140mm regular fans. I just returned the first order without even opening the box and still haven’t received a refund on it but I was charg... See more

Company replied

Rated 5 out of 5 stars

After searching high and low for the Lian Li Infinity Reverse fans I finally stumbled across Gamertech. I needed them in a pinch in order to avoid needing to re-build the system down the line with the... See more

Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store

Written by the company

Gamertech Hardware: Purpose-Built • Great Deals • Top Quality Hardware • Backed by Premier Customer Service Gamertech.shop is the online store for Gamertech Hardware. Founded by a PC Hardware enthusiast, Gamertech is committed to provided the latest top-quality PC Hardware at amazing prices. We do everything possible to beat the prices on NewEgg, Amazon, and other popular stores. We also are committed to top-notch customer service. Reach out to us if you have questions--we are happy to tell you more about Gamertech Hardware, chat about your new build that you are working on, or help you with any questions you might have about your purchase. Gamertech Hardware is the new kid on the block taking a run at the traditional PC hardware retailers. Gamertech is built and run by a gaming hardware enthusiast who cares just as much about performance and value as Gamertech’s customers. By taking a value-add approach to PC hardware retail, Gamertech is carving out a niche in an extremely difficult competitive market. The tenets of our value-add approach is captured by our slogan: Gamertech Hardware: Purpose-Built. What’s behind this is an approach that combines the best qualities of traditional hardware resellers with curation and personality that is unrivaled by the competition. What does this mean? The key differentiator is Gamertech Hardware’s approach to hardware resale. Unlike the “other guys,” Gamertech is extremely selective regarding the products that it stocks and sells. Customers know that, if they are buying something from Gamertech.shop, the product has already been well-vetted to be a top performer in its class. This is at the core of Gamertech’s mission. The other key facets of our mission is our customer service approach. Our customer support is highly personal, knowledgeable, and effective. Customer support is empowered to solve any problem a customer brings to them and are not required to just “follow the script.” People are sick of customer service scripts that get them nowhere. That will never be the case at Gamertech. Founded in mid-2021, Gamertech Hardware has experienced incredibly fast-paced growth. The best part is, they are just getting started.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

258 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Happy, but...

Placed an order for a power supply listed as ATX 3.0, but it's not. It did have the new 12 pin connector that I wanted, so it works fine. Also ordered 4 fans. Everything arrived in about one week in perfect, new condition, so I'm happy. I ordered these items at about midnight, and then sent an email early the next morning asking if they could add a strimer to my order - the shipping cost would have gone from about $18. to about $18.50. My email was never answered, and the original items were sent. So now if I order the strimer, the shipping cost is over $15. I screwed up, but to this day, a couple of weeks later, they never answered my email. I'll eventually get the strimer on Amazon.

February 11, 2023
gamertech.shop logo

Reply from gamertech.shop

Hi David--thanks for the helpful review. You are correct the power supply was mislabeled as ATX 3.0 we have corrected this. We will be reaching out to you about this shortly to see what we can do to make this right. This was was an oversight and we appreciate you bringing that to our attention. As for the missed email--this was a result of our email filters being misconfigured for the last couple of weeks, which was causing direct emails from customers to go to the wrong inbox. Apologies for not getting back to you in time. You will be hearing from us shortly.

Rated 5 out of 5 stars

Fabulous customer service!

Fabulous customer service!

I am building my first rig.

I ordered an AIO and after it had shipped realized it would not fit in the case I have. I contacted GamerTech and they offered to help me select and alternative that would fit. And when I declined they immediately issued an RMA. No hassle or upsell.

After dealing with other companies with such poor customer service, Gamertech is like a breath of fresh air. THANKS GAMERTECH!!!

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service!!!

There was a slight issue with my order (nothing wrong with the items themselves, everything was in immaculate condition), so I reached out via chat and Mike and his team at Gamertech were quick get it resolved. The customer service here is truly top notch. They’ve earned themselves a repeat customer.

February 8, 2023
Rated 5 out of 5 stars

Extremely fast

Extremely fast, same day shipping, and shop let.me split in payments, never seen it beyond 4. And very minimal interest to split pay over 6 months. Exactly as described and a great sale for 5800x3d. Finally using my 4090 to ita full potential

February 8, 2023
Rated 5 out of 5 stars

Great Customer Service

I ordered the SAPPHIRE Radeon RX 7900 XTX 24GB before the 110c hotspot issue was of my knowledge and this was one of the most expensive single upgrades I have done to setup. So when I found out I had this issue with my card, I was shitting bricks to keep it short. But within minutes of me emailing GamerTech they got back to me with a solution to contact Sapphire and they would replace it. They did not, and told me to go back and talk to GamerTech about getting a replacement model. I was even more scared I was gonna be stuck with this $1200 paperweight. But again within minutes of emailing GamerTech they responded. Offering me another card because they where out of XTX's at that time. Long story short they gave me an upgraded model the ASRock RX 7900 XTX Taichi OC for no extra charge and made me feel that they cared if I was happy with my purchase and not left out to dry.

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Order was delivered quicker than I…

Order was delivered quicker than I expected and everything was in great condition and it was actually in-stock. The bigger stores stay out of stock on everything so actually being able to buy it and supporting a smaller company is a win-win to me.

January 27, 2023
Rated 5 out of 5 stars

A Miracle - Big Shipment to Hawaii

I am from Hawaii and I purchased a Lian Li DK-05FX from GamerTech. Prior to Gamertech, I tried to purchase the desk case from the big name online stores (Newegg, B&H, etc) and not a single one made an effort to try and ship the item to my location despite my willingness to pay the fee. Mike from Gamertech reached out to me directly when I was trying to buy the desk. Mike instantly offered his service that he will do all his best to get the desk from California to Hawaii. With the assistance of his team, they were relentless in pursuing all shipping options. With their close coordination with Ship-to-Hawaii company, a miracle happened. Mike was able to ship the desk to Hawaii. I recommend to reach out to Mike if you encounter any issues on Gamertech store. I can guarantee they will reach and provide solutions.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Service Beyond my Expectations!

I rarely write reviews unless I encounter a product or service that goes well beyond my expectations and GamerTech has this distinction. I had difficulties installing a PNY NvLink Bridge on my system. When I reached out to GamerTech, Mike (the owner) personally got in touch with me and ensured a PNY Rep contact me to help resolve my issue. This is the type of personalized service you rarely find in this automated "good luck getting in touch with a human" world we live in.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Gamertech=AWESOME

I have nothing but wonderful things to say about this company.
Great communication
Great fast shipping
Great customer support.
If you’re needing pc parts this is the place to buy.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy. NVIDIA GPU Super Deal.

Found great deal on expensive $2000+ GPU Nvidia card. Ordered it, shipped and delivered on time. Product new, factory sealed as it should be. And no tax micky mouse here like other retailers do, I pay my taxes myself. Thank you Gamertech. Will shop again.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Super communicative

Super communicative, super quick responses, and gave me the cheapest option for a combination of products instead of just letting me buy it at full price. Super nice too! Thanks!

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Will shop here again.

As others have said, I was skeptical. But decided to give them a shot. Glad I did. Got a 5800X3D for a great price. The lowest I've seen it online actually. Was notified my order was fulfilled and that a shipping label was created within 1-2 hours. I received my order 4 days later which isn't bad considering I choose USPS first class. I also chatted with their customer service online during the process and they responded quickly and we're polite and informative. I will be building a new system later this year and will certainly stop here first to see if they have what I need.

P.s. The 5800X3D is an animal.

January 13, 2023
Unprompted review

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