As many others here I've also preordered several The Hobbit collector booster box. Few days prior to release I get the message only 1/6th of my order could be send. No compensation, or any soluti... See more
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Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues... See more
Games island is THE perfect site to buy magic cards. Perfect prices and great communication. "Vous pouvez acheter les yeux fermés"
Ordered from them, the Belgian post company screwed up and returned my order due to a "Glitch in the system". Games-Island picked up the slack and fixed the issue by sending it again without additiona... See more
Company replied
Company details
Written by the company
Games-Island – Dein Experte für Tabletop, Brettspiele und Sammelkarten! Entdecke die Welt des Tabletop-Gaming bei Games-Island.eu, deinem Onlineshop für Warhammer, Age of Sigmar, Magic: The Gathering und vieles mehr. Wir bieten eine riesige Auswahl an Spielen, Zubehör und Miniaturen – alles für Hobbyisten und Profis. Unser Service umfasst nicht nur den Verkauf neuer Produkte, sondern auch die professionelle Aufbereitung gebrauchter Artikel. Mit Sitz in Deutschland legen wir besonderen Wert auf Qualität, schnellen Versand und exzellenten Kundenservice. Ob du Einsteiger bist oder Veteran, Games-Island hat alles, was dein Spielerherz begehrt. 👉 Besuche uns online oder in unserer Filiale und tauche ein in die Welt der Spiele!"
Contact info
Germany
- games-island.eu
3.6
Average
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 39% of negative reviews
Typically replies within 24 hours
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major issues if order goes wrong
Overall, Game Island is normally a good company with fair prices and a nice selection of products. I have ordered from them before without major issues.
But in my most recent experience, a shipment went missing and DHL started an investigation on July 28. Despite several emails and repeated contact attempts, Game Island never gave me any clear update on the investigation. Even worse, I still haven’t received any refund for the missing order.
So while the company is fine when everything goes smoothly, if something goes wrong you may face poor communication and no refund — which is very disappointing.
July 28, 2025
Unprompted review
Reply from Games Island
Hello Robert,
thanks you for the honest feedback and for being a loyal customer.
I am really sorry to hear about the issues with your recent order and the lack of communication about the DHL investigation. I understand how frustrating this must be. I will answer your e-mail shortly.
Your feedback is valuable to us, and we are continually working on improving our service. Thank you for your patience and understanding.
Best Wishes,
Annika
Great for second-hand miniature needs
Successfully bought second-hand miniatures from this vendor (through their website tabletop-verkauf.de). The prices were very reasonable, the pictures clearly reflected what was included in each lot. The delivery was quick and the items were excellently packaged.
Will be happy to buy there again.
August 18, 2025
Unprompted review
Reply from Games Island
Hello Oleg,
thank you so much for your fantastic review!
We are really glad to hear that you had a good experience with buying second-hand miniatures from us. It is awesome to know that you found the prices reasonable and the delivery quick. We take great care in packaging our items, so it is great to hear that it showed.
We look forward to having you shop with us again soon.
Best Wishes,
Annika
very nice people very good prices
August 20, 2025
Unprompted review
Reply from Games Island
Hello Guy,
thanks a lot for your awesome review!
We are really glad to hear that you had a great experience with us and found our prices to be good. Your kind words mean a lot to us.
Best Wishes,
Annika
No scalper protection
I have strong concerns about Games Island’s handling of limited products.
When the Avatar Collector products went live, they sold out within minutes without any warning or meaningful scalper protection in place. There appeared to be no purchase limits per customer, as multiple buyers openly bragged online (with screenshots) about securing entire cases of collector booster boxes.
This is not healthy for the hobby. It makes it nearly impossible for genuine players to access these products at retail price, forcing them to pay triple on the secondary market. This kind of system only benefits resellers and scalpers while shutting out the community the products are meant for.
For a company in this industry, failing to implement even basic safeguards against scalping is unacceptable. I strongly suggest avoiding sealed product purchases here and instead supporting your local game store or buying singles.
August 15, 2025
Reply from Games Island
Hello Sven,
thank you for your review.
We understand your frustration regarding the scalper situation and apologize for any inconvenience it has caused. Unfortunately, high-demand products often attract scalpers, but we are actively working on ways to mitigate this issue.
In the future, we will be implementing stricter limits on the number of items that can be ordered to ensure a fairer distribution among all our customers. Your feedback is very useful in helping us improve our processes and we appreciate the time you have taken to provide it.
If you have any further concerns or suggestions, please reach out to us at support@games-island.de. We’re committed to making your experience better in the future, and value your input greatly.
Best Wishes,
Annika
Best seller for TCG in Europe and top notch Customer service
Games Island is in my opinion the best seller for anything TCG in Europe. I pre order all my MTG stuff there. Recently I had failure with DPD delivery and they returned my order back to Games Island over a missing space in the delivery adress confusing their system. Games Island have given me the most professional customer service experiances i've ever had. it took a few good weeks but the order is finally back on its way to me with a diferent shipper. after this Games Island customer service helped me with changing shippers for other open pre orders I have with them and there were no issues with that aswell.
if I had more stars to give I would max them out again, 10/100/1000 doesnt matter it would be maxed!
August 13, 2025
Unprompted review
Reply from Games Island
Hello Owen,
thanks a million for your awesome review! We're thrilled to hear that you consider our Webshop best for TCG in Europe and that you've had fantastic experiences with our customer service.
We understand how frustrating delivery issues can be, and we're glad our team could help you sort it out and switch shippers to get your order on track. Your satisfaction is really important to us, and we're always here to assist with any future pre-orders or wherever you need us.
Thanks again for the amazing feedback, and we look forward to serving you again soon!
Best Wishes,
Sabrina
Order got cancelled at no fault of mine and I'm disappointed with how they handled it
I made an order a few days ago but for some reasons I couldn't pay for it. The payment link from the order page wasn't working and the next day, the link disappeared from the page. I have no way of paying for the order now.
I contacted support about it and initially they told me to make a new order but by that time, the items I wanted has already been sold out. I still wanted to go through with the order and hoped I could pay through a different method but then they told me that apparently my order "was not transmitted" and the items I bought had been allocated to someone else. I still can see my order on the page so I believe the order got through and was stored in the database, so I'm not sure why they claimed that the order "was not transmitted". They provided no solution to this and I'm disappointed with how they handled the issue.
August 4, 2025
Reply from Games Island
Hello Matthew,
we are sorry that setting an order didn´t worked out. You can be asured that we do and done our best to solve this problem.
Unfortunately the order wasn´t transmitted to our internal system, which is why we can´t see or process them.
We already forwarded this message to our responsible colleagues and our IT to find a solution.
I apologize for the inconvenience.
Best wishes,
Sabrina
Consistent excellent service
Using Games Island for the last 2~ years, they have been nothing but consistent, easy to deal and work with. Highly recommended.
July 31, 2025
Unprompted review
Reply from Games Island
Hello,
Thank you very much for your great feedback! We are delighted that you have been with Games Island for around two years now and are satisfied with our service.
Best Wishes,
Sarah
Impecable support service
Impecable support service, quick to answer, kind and absolutely helpful, refound request aswered and completed in less then an hour
July 30, 2025
Unprompted review
Reply from Games Island
Hello,
thank you very much for your great feedback, we really appreciate it.
We're glad that everything went quick and that you are satisfied with our service.
Feel free to contact our customer support team at any time if you need further assistance.
Best Wishes,
Sarah
Customer support solved my issue
Update:
After posting this review Customer support contacted me updating me on order status and apologizing, only a day after that, I received an e-mail confirming the send of the items i bought, so happy overall having this solved
Old post:
After 1 month preorder, and Order supposed to be sent one week ago still haven’t received an update. Contacted customer support, no answer.
Hope to get this solved soon or I’ll have to claim back the payment
July 21, 2025
Reply from Games Island
Hello,
thank you for updating your review and giving us the chance to make things right.
We're really glad to hear that your issue has been resolved and that you're now happy with the outcome. Your patience means a lot to us, and we’re always working to improve our service.
Best Wishes,
Sarah
Amazing service
July 23, 2025
Unprompted review
Reply from Games Island
Hello,
thank you very much for the great feedback – we really appreciate it!
We're glad you're satisfied!
Best Wishes,
Sarah
The problem was not with us but with iDeal
Did order a specific product and chose as payment the bank transfer. I made the bank transfer but still saw that the order was still being processed. After I week I made contact with games island only to hear that they have received the payment but that they had already cancelled the order. However, a cancellation was never mentioned in any mail traffic or in the account/status of the order. So, after seeking contact with the customer service that blame it on iDeal and did not offer a solution. Even when this is a cancellation due to being a pre-order product they should have had it still in stock or should have gone back in stock on the website. However, that also never happened that is why it looks to be cancelled on purpose.
If I did not seek any contact that would still have my money without paying me back. Also, I need to wait about 10 or more days as it is iDeal's fault and not theirs.
I would not recommend this company because of them being sketchy/unreliable!
July 20, 2025
Reply from Games Island
Hello Jessie,
thank you for your feedback.
I am really sorry that you had some troubles with your orders and payments. To understand this problem better, I just checked your conversations with us.
So this is about two separate orders.
Like my colleagues mentioned, one order was cancelled because we did not receive a payment on time. You made this payment with bank transfer, and not iDeal. Unfortunately it did not reach us on time. This is why our responsible colleagues decided to cancel this order. However, of course it should not have occurred that you did not receive any information about this. We apologize that we missed this.
We would not have kept your money. We are often checking if payments reached us, that we have to send back due to various reasons.
Your other order did not reach us because of an interface problem between Paypal and iDeal. This problem is also known with other sellers, and does not only affect our webshop. This is why it is hard to find the core problem of this error. In this case your order and payment did not reach us. But Paypal will notice this error and send back your money usually pretty fast. Like my colleagues also mentioned, if this is not the case, you can contact us again so we can further help you with this.
We apologize again that your orders were not as expected. Your feedback on this is very important to us and we will use it to further improve our services.
Best Wishes,
Annika
Top notch support
I've had a few interactions with members of the support team at Games Island for changes to orders, payment methods, shipping, etc. Can't speak highly enough of them. There seems to be a bunch of different people on the support staff cos you often get a different person replying mid conversation, but they're all polite and knowledgeable and quickly resolve any queries or issues. Happy customer.
July 15, 2025
Unprompted review
Reply from Games Island
Hello Jason,
thanks a ton for your wonderful review!
It's great to hear that you've had positive experiences with our support team. We really appreciate your feedback and are thrilled that we have been able to help you out with your orders, payments, and shipping queries. We'll keep striving to make sure every interaction is a pleasant one for our customers.
Feel free to reach out anytime if you need further assistance.
Best Wishes,
Annika
Fantastic TCG Store
Excellent customer service, excellent pricing. Slightly long shipping for international customers - I do wish there was an expedited shipping option.
June 23, 2025
Unprompted review
Reply from Games Island
Hello,
thanks a lot for the fantastic review!
It's great to hear that you're happy with our customer service and pricing. We understand that shipping internationally can sometimes take a bit longer, and we are checking on possibilities to provide expedited shipping options in the future.
If you have any more suggestions or need assistance, feel free to reach out to us at support@games-island.de.
Best Wishes,
Annika
I never had any Problems with my Orders…
I never had any Problems with my Orders from Games Island! I ordered more Thanh 10 Displays and a bunch of other stuff from Thema and never had any issues! I would defenitly recommend buying from them! Hot final Fantasy collector boxes for 350 Euro at preordering and they arrived 4 days before the offical Release! TOP!!
June 16, 2025
Unprompted review
Reply from Games Island
Hi,
Thank you so much for the fantastic review! We're thrilled to hear that you've had such great experiences with your orders, especially with your Final Fantasy collector boxes arriving early. Your kind words and recommendations mean a lot to us.
If you ever need anything else, feel free to reach out. We look forward to serving you again soon!
Best regards,
Hannes Z.
I have placed an order over 1000 euro
I have placed an order over 1000 euro.
I asked them to send sealed cases if possible. I think it’s clear that I was buying the items for the sealed collection. They said they will try to.
When I received the order, a order of 1k, it had no bubble wrap.
When confronted, they said they are not in the collectible business. I guess they are in the potato business and you should order only if you want potatoes from them. Be blessed!
June 6, 2025
Reply from Games Island
Hello Alexandru,
thank you for your feedback.
We again apologize that your order did not arrive in the expected condition.
It is true that we are not specialized in collectors. Once again our items are intended for use. Therefore the items might not be in mint condition.
However like we mentioned, we will forward the note about the packaging to our responsible colleagues to improve this process.
We did offer you a partial refund or an exchange for the damaged items. There would have been no costs for you if you wanted the exchange.
Again, we are very sorry for the inconvenience caused. We hope to have the opportunity to serve you better in the future.
Best Wishes,
Annika
Pokemon booster box arrived damaged
I received my Destined Rivals Pokemon booster box in terrible condition. There is a tear in the seal, and the box itself is severely bent on the bottom and back.
As a compensation, they offer me € 15, while the value of the box is reduced by 40%-60% because of the terrible condition it is in.
Very unhappy with this situation. A replacement box or a (much) higher refund would solve this issue.
Edit 6-6-2025: I decided to open the packs, and the cards in the four packs at the back of the box are indeed all bent at the bottom unfortunately.
June 2, 2025
Unprompted review
Reply from Games Island
Hello Juul,
thank you for your feedback.
We are sorry to hear that you are not happy with the compensation.
Like my colleagues mentioned, the condition also depends on how we receive the items from the manufacturer. We are also still a discount reseller, we do not specialize in collectors.
However the damage does not affect the actual purpose of the Booster Box. From the pictures you sent us, we don't think the cards in the boosters got damaged as well. That's why we could not offer you a higher partial refund. The other option we offered you was to send the item back to us for a full refund. There would have been no costs for you for the return process.
Again we apologize that the item did not arrive to you as expected.
We're continuously working on improving our packing and shipping processes to prevent such issues in the future. Your feedback helps us a lot in this regard.
Best Wishes,
Annika
Ordered and paid, yet no order or payment "received"
Had ordered an item, received a confirmation email and order number, so paid for it. Status didn't update on my account on the website, so contacted support.
They were decently quick to respond, but they had apparently no order or payment in their system, citing issues with PayPal.
Doesn't make sense that their own system generates an order number for it to not exist, or receive payment when the bank verified it had been received.
Seems like problems are rife based on other trustpilot reviews, so avoid.
May 22, 2025
Reply from Games Island
Hello,
thank you for your feedback.
I'm really sorry to hear about your experience with your order and payment not being recognized. This situation sounds frustrating, especially with the confusion around the order and payment status.
These system transmission problems can occur sometimes, especially when the traffic on our webshop is high, like it was a short time ago. We apologize that it happened with your order.
In these cases we are making sure you will receive your refund quickly. If you did not receive it yet, please contact us again at support@games-island.de so we can look into it again.
We are also constantly working on improving our services to lessen the possibility of these errors to happen.
Best Wishes,
Annika
Reply from Games Island
Hey Daniele,
Thanks so much for your awesome review! We're thrilled to hear that you find our service fast and our items amazing. Your feedback really motivates us to keep up the good work. We look forward to serving you again soon!
Best Wishes,
Hannes Z.
Ordered a tarkir booster box and never…
Ordered a tarkir booster box and never received it. They keep pointing fingers at dpd and take 0 responsibility for forgetting to include the booster box in my order. It's been nearly a month and still no reply or solution. I haven't received my money back or have been sent a box. They have asked for photo's which i gave, they tried blaming my neighbors, dpd and everyone and everything else, besides themselves. Terrible experience and don't recommend people outside of Germany ordering from this site. I feel I've been scammed. I just started je magic hobby, but have already lost all enthusiasm. Games island take some responsibility for when you mess uo an order!
Edit 1: I finally received my tarkir booster box after many mails, fotos, waiting and some frustration. Games-Island thinks the tarkir box must of been stolen from the package during shipping, which if true is very unfortunate. I'm glad it got resolved in the end, but wasn't the best experience. I've updated my rating from 1 to 3 stars.
April 28, 2025
Unprompted review
Reply from Games Island
Hello Lawrence,
thank you for your feedback.
I'm really sorry to hear about your experience with the order. We understand how frustrating it must be to not receive your Tarkir booster box and then not get clear answers or a resolution. That's definitely not the service we aim to provide.
Our intention was never to cause you trouble or to shift the blame. We have to check everything internally and with DPD, as to why the booster box was not included.
Could you please reach out to our support team again with any additional details you have? We'll prioritize your case and ensure you get your refund or the booster box as soon as possible.
Apologies again for any inconvenience caused.
Best Wishes,
Annika
Fantastic games store, fantastic staff!
Fantastic games store, fantastic staff!!! I only ordered online, but I hope one day I get to visit the store in person. I don't know about the other games, but when it comes to Magic, they have the latest products available but also a lot of interesting older products, that I couldn't find anywhere else. I already made 3 large orders here and I will return for sure in the future!
April 16, 2025
Unprompted review
Reply from Games Island
Hi Vlad,
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our online store and are happy with the selection of Magic products we offer. It's great to know you've already made several large orders with us and plan to return in the future. We can't wait to welcome you in person someday!
Best Wishes,
Hannes Z.
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