Very disappointing. I pre-ordered an item on 28 Jan due for release on 4 Feb. I never received any updates so had to chase. I received a fairly prompt reply (to his credit) but was told they didn’t ha... See more
Company replied
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See what reviewers are saying
Ordered 5 games from the site. One was dispatched within a couple of days, no problem. Several days went past, no word on the others. Sent a chase-up email and waited a few days, no reply. Managed to... See more
The game was cheaper to pre-order on this site than anywhere else, which was great obviously. Unfortunately, it arrived two days after the release date, which was less than ideal considering it was a... See more
As with a few people, I was quite hesitant to purchase something from a business I hadn't heard of, but I went with the TrustPilot reviews and I'm so glad I did! The game was marked up as the cheap... See more
Company replied
Company details
Written by the company
gamesoldseparately.co.uk is an ecommerce site selling video games and associated products. We also have an exclusive range of products in our Port Talbot store. Get in touch and see how we can help you today!
Contact info
Unit 33 Port Talbot Workshops, SA12 6HZ, Port Talbot, United Kingdom
- 01639 282 286
- contact@gamesoldseparately.co.uk
- gamesoldseparately.co.uk
3.5
Average
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent. Very very good experience for Deluxe edition of pre order.
Lowest price around plus delivered on launch day. Very happy customer. Thank you.
February 28, 2024
Delivery on time and communication was…
Delivery on time and communication was great. I’ll be ordering again. Thanks.
February 28, 2024
Great prices and efficient service
Great prices, game arrived on release date, quick and easy service.
February 28, 2024
Buying a Preorder game
Fantasic Price and delivered on time with clear communication and updates thhroughout
February 28, 2024
Great price but slower delivery
Price was lower than anywhere else I could find on the Internet. I received a dispatched confirmation the night before release, however Post Office tracking showed that the item hadn't yet been provided to them. Delivery was made the day after release, not the end of the world for me but an issue for some.
February 28, 2024
The item was cheaper here to pre-order…
The item was cheaper here to pre-order but if I knew it meant that the order would not be delivered on launch day, I would've went elsewhere. I'm sure they're perfectly fine for already released titles but I would avoid if you are wanting the game on launch.
February 29, 2024
Unprompted review
First order of many
First order of many. Absolutely flawless. Pre-order item delivered early on release day, cant get better than that really. Great price and fantastic service. Highly recommended
February 29, 2024
Unprompted review
Low price, fast delivery
Lowest price for the new Suicide Squad game on PS5 - £44.99
Delivery was quick
Happy to recommend
February 5, 2024
Excellent service & speedy delivery.
May 11, 2023
Brilliant service
I wasnt very familliar with the company before i ordered but im so glad i did.
Very happy with everything. It was the best price for the game (Like a Dragon - Infinite wealth). I was kept informed with emails on the status and given links to track the package with royal mail.
Will definitely use again, a fantastic service. Thanks
January 24, 2024
Unprompted review
Very helpful customer service.
Very helpful customer service.
Would definitely recommend this company to others.
January 2, 2024
Ordered one day arrived the next
Ordered one day arrived the next.
Easy ordering and well packaged.
Will be buying all my DS games here.
December 11, 2023
Faultless
Company is faultless, lovely staff with great communication, replied to my queries promptly and kept me updated regularly. Customers are valued and that goes a long way.
Hope to shop with you again
Thank you.
December 11, 2023
Excellent customer service
Excellent customer service, quick at answering my email and sorting the problem out which was not their fault (Royal Mail issues) definitely recommend this company 👍
December 6, 2023
Excellent value
Excellent price for pre-order of Dragon Quest Dark Prince. Order arrived on time. Best price I could find with no issues. No complaints.
November 29, 2023
Excellent service and value for money
What a fab find of a site, brilliant prices all year round, great customer service and an amazing selection of games and accessories etc. Thank you, I will be shopping with you again.
November 28, 2023
What an awful experience
What an awful experience!
I was making a purchase of a very expensive Christmas gift. When the item did not arrive on the expected delivery date I contacted GamesSoldSeparately. They asked me for a copy of my drivers license to complete the purchase. Who does that? When I questioned the need for this I was told "I have made the decision to stop selling consoles as we are constantly targeted by crooks" Is that what he sees his customers as? Crooks? Now thanks to this I may not get the item I wanted. On Black Friday, there is a high risk of there not being anything left. I am very upset by the actions of this company. I will not return to them to buy anything.
November 24, 2023
Unprompted review
Reply from gamesoldseparately
Hi there, your order has been cancelled and refunded as it was flagged by our fraud detection software. Have a great weekend!
Good price and quick delivery what more…
Good price and quick delivery what more do you need definitely use again
November 17, 2023
Reply from gamesoldseparately
Thank you for leaving a review!
Reply from gamesoldseparately
Thank you for leaving a review!
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