GameStop Deutschland Reviews 744

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Customer service is a joke, often completely ignores emails or takes forever to answer. Have received multiple incomplete shipments or purchased new products but received used ones instead. Will take... See more

Rated 5 out of 5 stars

Amazing gamestore with a big selection of games to choose from. They really put the customer on first place (no generic email, they have put much effort into customer care).

Rated 5 out of 5 stars

Really nice people in my stores nearby. Also I like those cheap special t-shirts and the used games sales recently. It's refreshing, that they are doing something new. Perfect for nerds, gamers and co... See more

Rated 1 out of 5 stars

I received a wrong game. Then I wrote an e-mail in English, got an German answer back... Wrote another e-mail and didn't get an answer. Bad service!

Company details

Written by the company

GameStop globaler Videospielhändler, mit weltweit über 6.600 Filialen: PS4, PS3, WiiU, DS, Xbox One, Xbox 360, PC Spiele. Günstige neue und gebrauchte Spiele und Konsolen.


Contact info

1.8

Poor

TrustScore 2 out of 5

744 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nice

Ryan Cohen and his Team transform this company to the best

January 23, 2022
Unprompted review
Rated 5 out of 5 stars

Nice new and used products, new deals

Really nice people in my stores nearby. Also I like those cheap special t-shirts and the used games sales recently. It's refreshing, that they are doing something new. Perfect for nerds, gamers and collectors.

January 18, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke, often completely ignores emails or takes forever to answer. Have received multiple incomplete shipments or purchased new products but received used ones instead. Will take my business elsewhere.

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely worth your investment.

Absolutely amazing company. Costumer service is so understanding and are really willing to go the extra mile. Staff in the stores are super friendly and want to help with anything. And they are getting more and more amazing products added everyday! Absolutely amazing what a good chairman can do to a company in such a short time! Thank you Ryan Cohen! If i could shop for all my needs at Gamestop, i 100% would.

October 9, 2021
Unprompted review
Rated 4 out of 5 stars

I am a frequent customer both in-store…

I am a frequent customer both in-store and online.

This is literally the only place I could find a PS5, which was a really smooth experience. Got a good explanation about everything involved, and got everything I wanted, was in&out in 20 minutes, no wait at all. Very good service all around. I frequently trade in old games and usually order new over the internet shop. While that works great with fast shipping and great value, I do have some criticism for the website itself (reason for 4/5). The information regarding store locations is sometimes inaccurate/not updated, and a better way of contacting local stores would be great (email?). Otherwise the website itself feels a bit chaotic and not really as modern as the stores image.

Looking forward to future updates!

September 25, 2021
Unprompted review

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