Horrible service! I ordered online and opt for the pickup in store option which stated you can pickup the following day. I ordered online Thursday and went there to pick up Friday afternoon around... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Ganni, the clothes, shoes or bags have been all good but this time a big disappointment. Many threads came off from the dress, they are around the neckline you can see them when you put it on.... See more
Company replied
I bought an item as a Christmas present and it didn’t suit (order no. 01901125). So I have tried to return the item (return no. #1000123458248) I tried to return the item but after paying t... See more
Company replied
I ordered a bag from GANNI over a month ago (Order #01908868) and still haven’t received it. The delivery company has confirmed they don’t know where the parcel is, and it appears to be lost. Wha... See more
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Company details
Written by the company
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business. Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
Contact info
Bremerholm 4, 1069 , København K, Denmark
- +45 33 32 44 57
- customerservice@ganni.com
- ganni.com
2.2
Poor
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes are faulty after 8 weeks
I bought a pair of Ganni shoes. Their ballerina flats. I really like them but after 8 weeks the coating has peeled off. They look like they have been worn for years whereas I've worn them perhaps 5 times. To be fair, even if I'd worn them every day for 8 weeks, this shouldn't happen. Very disappointed and I'm not sure I will even be able to do anything about it but they aren't wearable. They aren't super cheap either at £275 per pair.
April 28, 2025
Unprompted review
Reply from GANNI
Hi there,
We're truly sorry to hear about your experience with your GANNI shoes. This doesn’t sound right, especially after such limited use.
I can't seem to find any correspondence with you yet. However, we’d love the chance to make this right. So please reach out to our customer service team at customerservice@ganni.com with your order details and a few photos of the issue, and we’ll be happy to look into a solution for you.
Thank you again for your feedback. We hope to hear from you soon.
Warm regards,
Freja - GANNI Team
Best costumer service I know
Best costumer service I know. Always responds fast, and is super helpful.
July 12, 2025
Unprompted review
Reply from GANNI
Hello
Thank you for this amazing review!
We're so happy and proud to hear that our customer service stands out to you! Fast responses and helpful support are exactly what we aim for, so your kind words mean a lot to our team. ✨💓
We hope to see you visit GANNI again soon!
Kind regards,
Michelle - GANNI Team
Absolutely wonderful
Absolutely wonderful. Freja from Customer Services is fantastic. Very pleasant experience.
July 3, 2025
Unprompted review
Reply from GANNI
Hi there
Thank you very much for your kind words!
We're thrilled to hear you had such a pleasant experience with us. We'll be sure to pass your lovely feedback on to our agent, Freja. 🌸
If there's anything else we can help with, we're here for you!
Best,
Michelle - GANNI Team
Reply from GANNI
Hi Rebecca
Thank you for sharing your kind review.
We're happy to hear that you had a great service experience, and we're happy to assist you again in the future, should you need anything else. 💜
Kind regards,
Michelle - GANNI Team
Love the brand and product
Love the brand and product. I would have expected to receive the item in more luxury than a paper mail bag.
July 1, 2025
Unprompted review
Reply from GANNI
Hi Graham
Thank you very much for your review.
We're thrilled to hear you love our brand and your new purchase! We appreciate your feedback regarding the packaging, and we're always striving to balance sustainability with presentation, but we can also understand the importance of the unboxing experience.
Kind regards,
Michelle - GANNI Team
I was very pleased with the customer…
I was very pleased with the customer service I received. The response was fast, friendly, and helpful. It’s clear that Ganni values its customers and puts effort into creating a smooth and positive experience. Thank you for the great support!
June 25, 2025
Unprompted review
Reply from GANNI
Hi Jonna
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our Customer Service team. At GANNI, we truly care about our community and always aim to provide support that's fast, friendly, and helpful - so it means a lot to hear that reflected in your experience. 💕🍀
We hope to see you visit us again soon!
Best,
Michelle - GANNI Team
Ongoing return issue - warning about GANNI’s unfair handling
I’m currently dealing with a very frustrating and disappointing return issue with GANNI – and I feel the need to warn others while the case is still unresolved.
I returned two dresses (a leopard print and a black one) in one parcel, following all instructions. GANNI now claims that only one dress was in the package and is asking me to pay €250 for the supposedly “missing” item – which I absolutely returned.
At first, they blamed the return registration on their website (which I cannot check anymore), and then said the parcel weight proves there was only one item. That’s simply not true – both dresses were packed and sent back together.
The case is still ongoing, but I feel accused and pressured to pay for something I no longer have – without any real way to prove myself. I find this extremely unfair and upsetting.
I’m sharing this so others are aware of the kind of measures GANNI may take in return cases. As a loyal customer, I expected a different kind of service and communication – not to be held responsible for a mistake I didn’t make.
June 25, 2025
Unprompted review
Reply from GANNI
Hi Lena,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your return experience has been upsetting, we understand how important it is for our customers to feel both heard and supported.
Please know that we always take return concerns seriously and investigate them thoroughly, using all available data from our warehouse and logistics partners. While we can't go into the specifics of this case here for privacy reasons, we can assure you that it was carefully reviewed and handled with genuine consideration, and we are glad this has now been resolved directly with you.
Our goal is always to find a fair and respectful solution. We regret that this situation caused frustration, but we appreciate your loyalty.
If you have any further concerns, our customer service team remains at your disposal.
Kind regards,
GANNI Customer Service
Reply from GANNI
Hi Deborah
Thank you for the great review!
We're glad to hear your order arrived quickly and the fit was just right! We hope to see you visit GANNI again soon. 🌻
Best,
Michelle - GANNI Team
Ganni produce poor quality products
Ganni produce poor quality products and take no responsibility for them. I have contacted ganni customer services about a product with a manufacturing fault but they refuse to help because I purchased via a third party retailer. Ganni do not care about the quality of their product or the customer experience. As others have said, I will never purchase from this brand again.
And Ganni, please don't add a patronising response thanking me for past purchases as you did to others, it just makes you look stupid.
Update: Ganni are referring me to the retailer and the retailer are telling me to contact Ganni. No one accepts responsibility. Disgraceful all round and I won't shop from either brand again - I urge others to heed this warning.
June 18, 2025
Unprompted review
Reply from GANNI
Hello Sarah
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience.
As kindly explained via email, when items are purchased through a third-party retailer, they are responsible for handling any aftercare, claims, or concerns under their policies - including cases involving potential faults. Regardless of the item being our brand, we are not in a position to assess or handle the claim directly, since your purchase agreement lies with the third-party retailer.
That said, we recognize your concern regarding this process, and we absolutely understand how frustrating this feels from your perspective. Please know, this is a standard practice in the industry and not a reflection of our lack of care or accountability.
We’re truly sorry this has impacted your perception of GANNI, and we hope you get the support you need when contacting the third-party retailer.
Best,
Michelle - GANNI Team
Amazing support
Customer service agents were there to support me. They were as nice as efficient!
June 10, 2025
Unprompted review
Reply from GANNI
Hi Virginie
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our Customer Service team. Being both kind and efficient is exactly what we aim for, and your feedback means a lot to us.
We're always here if you need anything!
Best,
Michelle - GANNI Team
Hi I am only basing this review on the…
Hi I am only basing this review on the fact I have not received my order yet unfortunately ,I am awaiting a response from yourselves and cannot get any response from EVRi at all sadly
I am hoping for an answer soon please
May 31, 2025
Unprompted review
Reply from GANNI
Hi Carly
Thank you for sharing your experience.
We truly understand how frustrating it must have been not to receive your order and the difficulties with the carrier.
As you know, we have been in ongoing contact with you throughout the investigation with Evri regarding your parcel. Unfortunately, the parcel was declared lost, and as communicated, we provided a full resolution, which we trust has been satisfactory for you.
We truly appreciate your patience throughout this process. If you feel your experience has now been fully addresses, we would kindly ask you to consider updating your review to reflect the resolution.
Thank you again for your understanding, and we hope to see you visit GANNI in the future.
Best,
Michelle
Generally love the website
Generally love the website. But lately paying options hasn't worked. I prefer to use Klarna, this hasn't been possible the last week.
May 26, 2025
Unprompted review
Reply from GANNI
Hello Karin
Thank you for your positive review and for loving our website!
We are sorry to hear you've had trouble using Klarna as a payment option recently. While we are not currently aware of a general problem with this payment option, it's possible there may be temporarily difficulties with Klarna on a glitch happening on the devide that was used when placing the order.
If you continue to have problems, please contact our Customer Service team - we're here to help however we can in such instances.
Best,
Michelle
Reply from GANNI
Hi there
Thank you so much for your kind words! We're glad to hear you had a great experience - again. Hope to see you visit us again soon for any future shopping!
Best regards,
Michelle - GANNI Team
Don't bother - bad quality, high price
The sole completely came off my GANNI boots and the customer service said there was nothing to be done because I purchased them off a wholesaler. Within six months of owning this $700 combat boot, they became unwearable. I have to pay out of pocket to have them fixed, which is ridiculous. I also purchased a $900 winter coat from this brand and after two seasons the zipper has completely broke, which I will also have to pay upwards of $100 to fix.
At this point, I'll never buy from GANNI again.
May 22, 2025
Unprompted review
Reply from GANNI
Hello Krista
Thank you for sharing your experience. We're very sorry to hear about the issues with your boots and jacket, and we understand your frustration.
Because the boots were purchased through a wholesale partner, all claims and support need to be handled through the specific wholesaler. Unfortunately, we cannot handle claims for products not bought directly from GANNI, since your purchase agreement lies with the wholesaler.
We truly value your feedback and are sorry that this situation has affected your perception of our brand. We hope that the wholesale partner can assist you promptly with your claim request, and we appreciate your past support of GANNI!
Best regards,
Michelle - GANNI Team
Dress arrived damaged but as I couldn’t…
Dress arrived damaged but as I couldn’t immediately get help from online service I contacted kings Road store . Super helpful Grace got me a replacement dress in time for my holiday
May 15, 2025
Unprompted review
Reply from GANNI
Hi Emma
Thank you for your review!
We're sorry to hear the dress arrived damaged, but so glad that our Sales Associate, Grace, at the King's Road store could help get a replacement to you in time. We'll be sure to pass on your kind words!
Enjoy your holiday! 🌞✨
Best regards,
Michelle - GANNI Team
Love this brand 🩷
May 15, 2025
Unprompted review
Reply from GANNI
Hi Paradis
Thank you so much for the love! We're so happy to have you as part of our community! 💕
Best wishes,
Michelle - GANNI Team
Pleasant online shopping experience
Nice, easy to use website. Easy to purchase. The fit finder is also helpful. You could let people know more about the fabric though. I wanted to know if the textured jeans I bought were stretchy. Could not find that info. You could also provide more info via videos of what to pair / wear the item with
May 11, 2025
Unprompted review
Reply from GANNI
Hi Tans
Thanks so much for your review and thoughtful feedback!
We're happy to hear you found the website easy to use and liked the Fit Finder feature. We appreciate your suggestions about adding more fabric details and styling videos and hope to be able to implement more of that in the future.
Thanks again for shopping with us!
Best,
Michelle - GANNI Team
Prefect!
Prefect! Loved the pants, will be the base for this summers outfits. And, fast shipping! But not too fast, friendly for the environment too!
April 30, 2025
Unprompted review
Reply from GANNI
Hi Helena
Thank you very much for your lovely review!
We're so happy to hear that you're loving the pants - they sound like the perfect summer staple! 🌞 And we're glad you appreciated the balance between speedy delivery and sustainability - it's something we also really care about.
Wishing you a nice day ahead!
Best,
Michelle - GANNI Team
Ordered a hat- wrong hat came.
Ordered a hat. A different shape and style hat was delivered. Same colour but that was it. It was rubbish quality. It wasn’t the same hat as the picture of the one I’d ordered. If it was a £10 hat I wouldn’t care but when it’s £85 you expect the right product that matches the picture.
April 21, 2025
Unprompted review
Reply from GANNI
Hello
Thank you for sharing your feedback.
We're truly sorry to hear about your experience. Receiving an item that doesn't match what you ordered is understandably frustrating, and is absolutely not the standard we aim to uphold.
We'd love the chance to make this right for you. If you haven't already, please contact our Customer Service team with your order details, so we can investigate what went wrong and offer a suitable solution.
Looking forward to hearing from you!
Best,
Michelle - GANNI Team
Good communication and updates for…
Good communication and updates for delivery.
Unfortunately I had to return my item as it was a lot smaller than I had anticipated.
April 18, 2025
Unprompted review
Reply from GANNI
Hi Christine
Thank you for your feedback.
We really appreciate you highlighting our communication and delivery updates! We're sorry to hear the item wasn’t the right size for you. We're always happy to help with returns or size guidance for future orders, if needed. 🧡
If there’s anything we can do to assist you further, please don’t hesitate to get in touch.
Best regards,
Michelle - GANNI Team
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