Garden Imports UK Ltd. Reviews 56

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting their durability and effectiveness. Many people also commend the swift and efficient delivery service, with items frequently arriving ahead of schedule and well-packaged. The ordering process is often described as easy and straightforward, and the overall service is highly regarded for its professionalism and helpful communication. However, some customers reported issues with product functionality, such as a hose developing a leak after minimal use, and a few reviewers mentioned that the company was unwilling to offer refunds in these situations. There were also isolated comments about clasps needing replacement and one instance of a handle issue on a specific tool.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Quality

Users describe positive interactions with quality. Many consumers praise the high quality of products,... See more

Order

People report positive experiences with order. Customers consistently praise the easy online ordering and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the outstanding and... See more

Based on these reviews

Rated 5 out of 5 stars

I bought one of the first Landzie compost spreaders from Garden Imports — fantastic tool for top dressing and levelling lawns. After years of use, the clasps wore down and I contacted Ryan, who rememb... See more

Rated 5 out of 5 stars

Recently purchased a Swardman Hollow Tine Aerator from Garden Imports Ltd. Prior to ordering, I needed to check the timeline for delivery. Called and spoke to a member of the team whom I found very kn... See more

Rated 5 out of 5 stars

I bought two garden tools and one of the tool had one odd issue. Once I shared the details with Garden imports, I was amazed with the speed of response and resolution to my problem was also taken care... See more

Rated 5 out of 5 stars

Ordered the Sumisoaker with the reel via the web page. A really easy page to navigate through l, which always makes the buying experience worthwhile. The soaker arrived well packaged and within... See more


Company details

  1. Tool Store
  2. Lawn Irrigation Equipment Supplier
  3. Lawn Mower Store
  4. Tool Manufacturer

Written by the company

Garden Imports UK is a UK-based online retailer and distributor of gardening and lawn-care equipment. We offer specialist, high-quality tools you can’t easily get elsewhere, backed up by good service and fast delivery. We mainly provide Compost Spreaders, Lawn Levelling Tools (Lutes), High Quality Hollow Tine Aerators, Irrigation Systems, Battery-Powered Sprayers and Hand Tools (like spades, weeders, and dibbers). Our focus is on premium tools, innovative, good quality equipment designed for durability, precision and performance. Our customers are looking for better results and appreciate our fast delivery, easy ordering process and helpful, responsive customer service. We are proud to represent leading brands including Landzie, Artemis, Swardman, Radius Garden, FlowZone, Charles Dowding, SumiSoaker and Lawn Stryper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant service all round .

Excellent products arrived quickly in perfect condition, so happy with the lanzie products , Ryan gave me his time over the weekend , most companies would not respond until Monday hence 5 stars 👍

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Tool and works very well

Although not cheap per se, this tool fills a gap in the market between expensive, professional , big heavy Aerators and cheaper, hand held, labour intensive tools.
Its pretty heavy but it has to be, to do the job. It digs out plugs like a petrol aerator would.
It also arrived about 2 days after I ordered it and was very well packaged.
The only reason its not 5 stars - maybe a tad over priced and the one I got, the holes in 2 of the 7 tines were too small for the screw to fit through them. I needed a file, which I didn't have. But I managed to force them in.

A heavy duty and robust tool that will put nice deep holes in your garden quite easily. I would recommend.

Overall, an excellent tool which takes up a lot less room in the garage than a petrol or electric equivalent and costs less too.

March 14, 2026
Rated 5 out of 5 stars

Very easy to use website

Very easy to use website and Ryan was very helpful on the phone and email.
I ordered the items I wanted and very quickly had updates about dispatch. Delivery was fast.

January 28, 2026
Rated 5 out of 5 stars

Great customer service

I bought two garden tools and one of the tool had one odd issue. Once I shared the details with Garden imports, I was amazed with the speed of response and resolution to my problem was also taken care of in one go. I would defenitely come back to Garden Imports and would highly recommend them to my friends and family! Thanks Ryan!

December 12, 2025
Unprompted review

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