Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more
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Review summary
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The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more
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Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more
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All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25K reviews
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The plug plants arrived promptly and in…
The plug plants arrived promptly and in good condition. However, I wish you could help me to identify which plant is which. The letters A,B&C are not very helpful to those of us who have limited knowledge of plant names and their corresponding potential height.
August 7, 2026
Reply from Gardening Direct
Hello,
We're pleased to hear your plug plants arrived promptly and in good condition. We understand your frustration with the plant identification and appreciate you bringing this to our attention. We are always looking for ways to improve our customer experience.
Kind regards,
Gardening Direct Customer Service
First order completely messed up tree…
First order completely messed up tree delivered smashed up.. sent replacement… didn’t arrive then sent another replacement still not arrived, but received someone’s order of a load of swimwear.. terrible god knows how long order still not completed. Will never use again terrible.
August 7, 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about the series of issues you've experienced with your order. It's clear that the process has been incredibly frustrating, from the damaged initial delivery to the missing replacements and the incorrect item received. We understand your disappointment and regret that your order has not been completed. We are reviewing our delivery procedures to prevent such occurrences in the future.
Kind regards,
Gardening Direct Customer Service
Excellent range of plants
Excellent range of plants with good descriptions and graphics. Easy ordering process. Plants arrive soon after placing an order and are well packaged. Plants continue to grow well in the garden
August 6, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you enjoyed our plant selection, descriptions, and the ease of ordering. It's wonderful that your plants arrived quickly, were well-packaged, and are thriving in your garden. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
A couple of the plugs were small dried…
A couple of the plugs were small dried a shrivelled and didn't survive
August 7, 2026
Reply from Gardening Direct
Hello,
We're sorry to hear that some of the plugs arrived small and shrivelled, and didn't survive. We appreciate you bringing this to our attention. We'll look into this to improve our plant quality.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're delighted to hear that you found our plants to be of good quality and our prices to be good. Thank you for sharing your positive feedback with us!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are so happy to hear that you received excellent speedy service. Thank you for your positive feedback; we appreciate it.
Kind regards,
Gardening Direct Customer Service
TOP QUALITY PLANTS AND SERVICE.
The website was easy to use with an impressive collection of plants to choose from. Delivery was on time and the condition of the plants was first class. Definitely on my use again list
August 6, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you found our website easy to use and enjoyed our plant collection. It's wonderful that your delivery was on time and the plants arrived in first-class condition. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
My order was with me within a a short…
My order was with me within a a short time it was packed very well and the plants were in very good condition.
August 6, 2026
Reply from Gardening Direct
Hello,
We're so pleased your order arrived quickly, was well-packed, and that your plants were in very good condition. Thank you for your feedback!
Kind regards,
Gardening Direct Customer Service
Swift delivery of a healthy…
Swift delivery of a healthy ,well-packaged plant ant great quality allium bulbs.
August 6, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear about the swift delivery of your healthy, well-packaged plant and great quality allium bulbs. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Plants well packaged and in very good…
Plants well packaged and in very good condition. Fast delivery and good communication
August 6, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear your plants arrived well-packaged and in very good condition. We're also glad you experienced fast delivery and good communication. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
lovely strong healthy lemon trees…
lovely strong healthy lemon trees delivered well packed and on time. Peter T
July 28, 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your lemon trees arrived strong, healthy, and exactly as expected. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Plants were ordered and delivered in a…
Plants were ordered and delivered in a timely manner 😊
July 28, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plant order was delivered in a timely manner! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Received very quickly
Received very quickly. Have planted but conditions (hoy weather) not great
Have watered but not sure they will survive?
August 3, 2026
Reply from Gardening Direct
Hello,
We're glad to hear your order arrived quickly. We understand your concern about the hot weather affecting your new plants, and we hope they recover well.
Kind regards,
Gardening Direct Customer Service
Autumn plants sent in heatwave August
July 24, 2026
Reply from Gardening Direct
Hello,
We appreciate you sharing your experience. We are reviewing our shipping procedures to prevent such occurrences in the future.
Kind regards,
Gardening Direct Customer Service
ordered over 2 weeks ago still not arrived
ordered over 2 weeks ago. I then had message from DHL to say items would arrive on 10th August. Then another message to say 11th August. it is now the 13th August and nothing has arrived.
You can't contact them either.
July 30, 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about the significant delay in your order and the communication issues you've experienced.
Please note that we don't use DHL for our deliveries. We are also available 7 days a week over the phone and via email. There is also a contact form on our website helpcentre.
Your order is showing as delivered by Evri on the 7th of August. If you haven't received your order, please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review.
Kind regards,
Gardening Direct Customer Service
great service
i had a problem with my delivery and it was sorted quickly and easily without fuss.
July 30, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that the issue with your delivery was resolved quickly and easily, without any fuss. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
thank you again to Garrdening Direct
As my order came in 2 large boxes i could not manage the delivery young man carried them up to the greenhouse for me. No problem very pleasant young man. My order of very healthy 24 Lavender Hidcote Hedging plants will give me a lovely fragrant border in my garden for years to come.
July 11, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear about your positive experience with our delivery and that the young man was able to assist you with your order. It's wonderful to know your healthy Lavender Hidcote Hedging plants will create a lovely, fragrant border for many years!
Kind regards,
Gardening Direct Customer Service
Lovely bay trees promptly delivered
July 30, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your bay trees were delivered promptly and that you are happy with them. Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Would have been a five
Would have been a five, but for the damaged pot and packaging. But that's down to the courier who clearly doesn't give a fig about "handle with care"...
July 30, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback and are truly sorry to hear about the damaged pot and packaging upon arrival. We understand how frustrating this must have been, and we are actively working with our courier partners to improve handling procedures and prevent such incidents in the future.
Kind regards,
Gardening Direct Customer Service
The length of delivery let you down
The length of delivery let you down. Plants not in a good state.
July 28, 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about the condition of your plants and the extended delivery time. We understand your frustration and are actively looking into our delivery and packaging methods to prevent such issues in the future.
Kind regards,
Gardening Direct Customer Service
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