Unfair Account Suspension - Player ID 1168650626
ubject: Final Notice & Legal Escalation Regarding Arbitrary Account Ban and Severe Consumer Rights Violations (UID: 1168650626)
To: Garena Online Private Limited / Executive Management & Compliance Department (Singapore Headquarters)
I am writing this final, formal notice to the highest executive management of Garena Online Private Limited regarding the persistent, unjust, and arbitrary permanent suspension of my Free Fire account (UID: 1168650626).
Despite my absolute innocence, strict compliance with fair play, and repeated good-faith attempts to resolve this issue through regular support channels, your automated systems and unresponsive local teams have met me with total disregard, templated rejections, and a blatant refusal to provide basic due process.
Restricting my account due to a technical false positive caused by a network and power interruption while using an officially supported platform (BlueStacks) is a gross technical failure on your part. Your ongoing refusal to conduct a manual audit of server connection logs—while selectively granting such audits to other regional servers—constitutes discriminatory practice and a direct violation of international consumer protection principles. Furthermore, locking a paying customer out of their legally acquired digital assets and hard-earned purchases without verifiable evidence is unacceptable and borders on digital appropriation.
This serves as a formal demand for immediate executive intervention:
A mandatory, manual human audit of the server connection logs for UID 1168650626 at the exact date and time of the incident.
The immediate reinstatement of my account if no illicit software is found.
In the event of continued refusal without legitimate technical proof, a full financial refund of all verified monetary transactions made on this account, alongside further international regulatory escalations.
I expect a serious, professional human response from the executive level rather than another automated dismissal. My patience with local customer service negligence has officially expired.
Radouane Harkat
Player UID: 1168650626
MENA Region