Garrards Reviews 4

I ordered a delivery....a double burger with all the trimmings. Absolutely disgusting! It arrived upside down in container sans tomatoes. Sans cheese. No fries. A soggy mess! And I paid £12!
This delivery was so gross! I want my money back!!!

Restaurant was freezing. Cold air blowing on us from air con. Sat in our coats the whole time !. Even waitress was cold.

Prawn tempura starter was very greasy and batter was soft.

Grilled Chicken burger - chicken was so dry and the bottom of it was hard.

Rosemary chips didnt have any rosemary on them.

One thing I will say is the portions are large. And whilst service was slow, the staff were very nice.

Fantastic experience, staff super attentive, highly recommend

We booked a table on Tuesday for 4 online, just 55 minutes before arriving at the restaurant for our 6pm booking and we still had to pay a £20 deposit. Only 3 of us could attend at the last minute and on arrival, we were told that we would lose the deposit for the 4th person, as they have a 72-hour cancellation policy - which clearly wasn't possible in this case! If only time travel was possible, imagine what fun that would be! We sat at a table for three and the whole time we were there the restaurant still had plenty of free tables. The manager came over to repeat the script about their 72-hour policy and said she totally understood our point but it was "their policy" and wouldn't be taking the 4th deposit off the bill. The owner refused to come to our table the whole time. I paid the full deposit, however, we will never return to this restaurant. It wasn't about the money it was only an extra £5 for goodness sake, it was the principle and the shocking way that we were treated by the owner, so petty and money-grabbing and a nonsensical argument considering when we booked. They lost a customer just so they could make an extra £5 from us.