Poor communication and cost increases after initial quote. Finally didn't get paid for our work and now this company is in administration, and not the first times by same company director. Yet, my con... See more
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We were very grateful to Chris and his team for getting us out from under a really tricky situation. A retaining wall was falling down, and taking the three gas meters and the mains supply with it. Ch... See more
Company replied
After a few quotes from other companies, i decided to go with Gas Smart connections due to Chris knowing what he was talking about. After accepting the quote the gas installation was completed in... See more
Company replied
Payment Plan The service was incredibly efficient but I don't feel the payment plan is really what it says. I've always presumed it is a way you can spread the cost over three months, however, I... See more
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Company details
Written by the company
When it comes to utility connections, meter issues and arranging supply contracts, dealing with the big 6 utility companies can be a nightmare. Utility Smart Solutions is a one-stop shop for all of your energy needs. We provide a personal service that gives our customers one point of contact throughout the duration of their project, leaving you with more time for the important things in life. From new connections and upgrades right through to registering your supply and setting up your supply contract, we’re here to make sure that everything runs like a dream. Utility solutions are our bread and butter, so our expertise and knowledge ensure there are minimal delays, and that headaches are primarily resolved by us and not the customer. We only use highly rated GIRS registered engineers who are not only required to be professional and amazing at their job but also friendly and personable like us! We challenge our customers to find other utility solution providers who can offer such a clear and simple service and have the same dedication to customer service that we have. Our promise states that the customer is king and we truly believe that. By having one dedicated adviser throughout the whole process, we can keep an often complicated process simple and pain-free, freeing up our customers’ time to focus on the rest of their project. Make the SMART choice!
Contact info
Europa House, Barcroft Street, BL9 0NT, Bury, United Kingdom
- 08006893265 / 01612226364
- Info@utilitysmart.co.uk
- gassmartconnections.co.uk
4.3
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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New Gas Connection in Leicester
Utility Smart Connections team was very efficient with their work. They kept us up to date on every step of our new connection. The whole process went very smoothly. The team was very friendly, professional and helpful towards any questions asked by us, I would recommend Utility Smart without any hesitation. Thank you.
March 9, 2021
Reply from Utility Smart Connections
Thanks for the lovely review Mr & Mrs Pandya. I am glad that we were able to help you with the issues that you had with the supplier and get the works done ASAP. Good luck with everything.
Fantastic service. Thank you to Steven and all the team…
Thank you to Steven and all the team for the friendly yet totally professional service. Nothing was too much trouble. Absolutely would recommend Utilitysmart 100%. Thank you guys!😀
February 28, 2021
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Mrs Wilkinson! I am sure that Steven will be delighted with your kind words and it is lovely to see people taking the time to appreciate our efforts during such a tough time. Thanks again.
Poor Planning and Service Delays
I contacted Utility Smart as an alternative to British Gas to connect our property in London to a gas supply not having been connected before. Utility Smart promptly provided a quotation and as I was happy with the cost for connection and the associated excavations, permit etc. as well as the largely positive trust pilot feedback, paid for the work in full.
From this point however, things went quickly downhill. After nearly a five week wait and having heard nothing from them, I got in contact to find out what was happening. They had omitted to arrange for the surveyor to visit the property for the work to be arranged subsequently.
The surveyor was arranged within the week and the survey conducted, however the available date for the work is some six weeks from the date of the survey, causing huge delays (and ultimately cost) to the start of loft conversion work and other renovation work at the property.
The senior project manager kindly committed to attempting to seek a sooner date based on any cancellations, however her efforts were in vein as she was powerless in changing the situation with updates on this having to be chased.
The excuse could understandably be aimed at the issues caused by the pandemic however their bid and finance teams appear to be suffering no such issues. Therefore, based on this experience, I would not recommend, nor will we be using Utility Smart for involvement any future time-critical project.
February 28, 2021
Unprompted review
Reply from Utility Smart Connections
Hi Sean,
Thanks for your time on the phone earlier, it was much appreciated. My hope is that after going through the circumstances of your works that you will be able to make an informed decision as to whether or not your review is a fair one.
All of the negative issues that you mention within this review relate to third parties that are separate to our company. We have no control over the councils or the networks and all we can do is action things promptly on our end and fight to get you the best dates possible. That is what happened in this case and ultimately you ended up with a connection 11 weeks after payment and acceptance. This is only 3 weeks more than 'standard lead time' and we did that during a global pandemic, while councils and networks were not working at full capacity. By most peoples standards that is still quite impressive.
As I said on the phone, I do appreciate your situation and your review should ultimately reflect how you feel and you are only held accountable by your own conscience. There is no right or wrong opinion but Utility Smart Connections cannot agree that you have received anything other than a top class service on this occasion.
I wish you the best of luck for the future.
Overall I am delighted with the work…
Overall I am delighted with the work carried out- the first team were very polite and carried out the initial work- The lady who came to install the meter was very dedicated to the job in hand and I am very pleased with the meter installation,very neat and placed very well in my garage..
The clearing of the site and completion of filling in the groundwork was on four levels-Three teams carried out the filling and one person cleared the site. The filling was good but the site was left in a mess and in particular the public footpath. After the equipment was removed I used my power washer to clean up the area. Shortly afterwards a Gentleman from the Borough Council carried out an inspection of the site.
I hope these comments are of use to you. Many thanks for your services.
David Richardson
February 18, 2021
Really please with the service and very…
Really please with the service and very friendly and helpful staff!
January 28, 2021
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Connor, much appreciated.
Gas connection
Gas connection from utility smart,would recommend to anyone. Quick and efficient service. Well done
January 25, 2021
Reply from Utility Smart Connections
Thanks Julia! Glad it all went well.
Easy way of sorting out the gas…
Easy way of sorting out the gas connection to our new build.
January 16, 2021
Reply from Utility Smart Connections
Thanks for the review, much appreciated.
Great customer service
Chris Fellone and his team have provided great customer service. It is refreshing not to be put through to an outsourced call centre or a live chat robot.
I would recommend their services.
January 15, 2021
Unprompted review
Reply from Utility Smart Connections
Thanks for your review Gavin, much appreciated. We are glad that all went well and we look forward to working with you on your future developments. Thanks again.
Great company to deal with
Great company to deal with! Competitive pricing and having a direct contact to deal with made things so much easier than the usual call centres and generic email addresses! Will definitely be back again for my next development.
January 15, 2021
Reply from Utility Smart Connections
Thanks for taking the time to leave a review Mr Duggen. Much appreciated!
Excellent customer service
Excellent customer service! We needed a new connection to a property we have recently purchased - having not done anything like this before we found the team to be really helpful and explained everything to us. We did receive quotes from other companies, however we found that Utility Smart were not only competitive on price, they were the easiest to deal with, even offering an option to 'Spread the Cost' of the works so we did not have to pay the full amount upfront.
Although we mainly spoke with Carl as he was managing the works, on the rare occasion he wasn't available, the other staff members were more than helpful and would answer any queries that we had.
The works went smoothly on the day and the engineers were done in no time and on their way. A couple of days later and the meter was installed too! Very happy and would highly recommend, especially when trying to juggle the purchase of a new house, it was one less thing we had to worry about.
January 15, 2021
Reply from Utility Smart Connections
Thanks for your lovely review. It was a pleasure dealing with you and we hope that you are very happy in your new home. Thanks again.
AMAZING SERVICE 10/10
Well done Utility Smart team! During the strangest of times my job was handled perfectly. Great communication and they even let me pay in three instalments, which was a big help during this time. Done in a professional and timely manner. Thank you to all the team. I would highly recommend to anyone. THANK YOU!!
January 14, 2021
Reply from Utility Smart Connections
Thanks for the review Rakesh, much appreciated. It’s been a tough time for everyone and we are glad that we were able to take some of the stress off you. Thanks again!
PLEASE PEOPLE AVOID AT ALL COST…
PLEASE PEOPLE AVOID AVOID THIS BUSINESS run by a bunch of cowboys. That is putting it politely. Had a quote for 5 gas connections.Steven sent me a quote, my contractors and I told him we need the gas meters in the building. Steven yes we can do that. If you pay 1500 deposit I will send my guy to pay a site visit and with a small variation in price I will get it done. I promise you a full refund if price is too high. Once he got the money all changed. You having what we quoted and we are keeping your money for the non existant work we have done so far. STEVEN WILL OFFER YOU HIS SOUL TO SEAL THE DEAL. WHAT LOWLIFE FOR A HUMAN BEING. His director Chris a mouse who hides behind the phone. IF YOU ARE UNFORTUNATE ENOUGH TO GET A QUOTE GET IT SIGNED BEFORE ANYTHING AT ALL. DOUBLE CHECK WHAT THEY ARE OFFERING. Steven and Chris are always right. Honest customers can lose their money. Pure greed..Go to a reputable company.
Verified by trust pilot.. Thank you.
January 12, 2021
Reply from Utility Smart Connections
Well what can we say about this review?! Here at Utility Smart Connections we are big believers in the old adage of 'the customer is always right', that is of course until a customer is so far away from being right that it makes it impossible to live by that ethos!
Let me start by stating that there is not one tiny bit of truth contained within this review. These are the words of a very confused, confrontational and as I will get to later, aggressive man.
Despite what the customer has stated, he was provided with one quote from us for these works and he accepted it. We were more than happy to carry out the works as agreed but weeks into the process he moved the goal posts and started demanding that we carry out the works in a non standard way which would cost thousands of pounds more. Again we said that we would be happy to carry out the works in the non standard way if he paid the difference in price but for some reason the customer thinks that the world owes him something and demanded that we cover the extra cost (Around £6,000). Obviously that was not an option.
The customer was again given the option of having the work completed as originally agreed or he could have a partial refund of the money he paid (minus costs that we had already incurred). Again I think most people would agree that this is fair. Unfortunately the customer decided that he did not like that and so he drove down to our offices with 2 other men in the midst of a national lockdown and proceeded to threaten our staff and attempt to gain entry to our premises. What a disgraceful way to behave!
The customer has been reported to the police for his behaviour and the matter is being investigated yet he still thinks it is wise to post false reviews online, calling other people low lives and various other names. The fact that TrustPilot have allowed this review to remain on our profile despite the fact that they have been provided with these details and a police crime number is beyond me, but I know that our reviews speak for themselves and our future customers will see beyond a review left by such a thug.
Let me state again to TrustPilot, if anyone from your office can be bothered to come back to me regarding this issue, then I am more than happy to email over all documents relating to these works as well as police reference numbers and correspondence in order to prove that this review has no basis in reality. I won't hold my breath.
Brilliant all done on time and with the…Gas connection
Brilliant all done on time and with the least possible fuss .
September 1, 2020
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Jeremy, much appreciated!
This company is cheating people
This company is cheating people, I paid them money for install Gas meter but they never do any work and not refund my money back, they team up share my money between the owner and manager. Peoples be careful with them
August 28, 2020
Reply from Utility Smart Connections
This review is an absolute joke but not as much of a joke as TrustPilot themselves who do not understand the definition of defamation and cannot comprehend why this review should not be allowed to remain online. I can only assume that the inclusion of the word Trust within their brand name is meant to be ironic?
It has been explained that this review has been left by an awkward and rather aggressive customer who made a complete mess of a job that we were trying to assist him with, costing us a significant amount of time and money in the process. This person then had the audacity to claim that we should offer him a full refund for the works despite the fact that costs had already been incurred as a result of his own incompetence.
We are a good natured and reasonable company with fairness and morality at our core (as reflected in our reviews) and in instances where works cannot be completed we always try our best to offer full refunds where possible but in instances where a customer makes a complete mess of something and costs us money in the process we cannot offer a full refund. We are not a charity.
As a result of this stance this customer proceeded to embark on a campaign of nasty emails and intimidation and made various threats against our staff in the process. One of his tactics was to post this review in an attempt to slander our good name and he even sent a nasty email afterwards to gloat about the nasty review he had left. The review itself is completely false and is a clear example of libel as he is accusing our company of being dishonest and openly saying we are thieves. This is not the case and TrustPilot should have enough about them to recognise this as malicious slander and remove the review immediately. Unfortunately "computer says no"! a bit of a shame considering they market themselves as a company that wants to provide consumers with an accurate view of businesses.
In summary, this is a review left by a malicious, unreasonable and bitter man who is not prepared to listen to reason or logic. Instead he has made it his mission to try and cause trouble for a company made up of good and honest people. I trust that our future customers will see right through this and understand that sometimes in life people are just horrible! Thanks
Very Bad communication
Not sure how this companies gets so many good reviews as I have had the opposite. Little to no communication, always having to chase. Although they say they will project manage the whole project, when asked the date the meters are getting installed they said it's nothing to do with them and I will need to chase the company they partner with. Next time I will just go direct to the contractors as I seemed to get better communication with them!
July 25, 2020
Unprompted review
Reply from Utility Smart Connections
The negative comments within this review are being directed at the wrong company. We have battled through an international pandemic and lockdown to get this customers utility works completed for him at a time when most utility companies had closed down completely. His file is littered with correspondence between himself and the consultant dealing with the project so he can have no complaints regarding our communication. As stated above, the complaint seems to relate to his meter connection and so this review should be directed to the supplier which is Ecotricity. All of this has been explained to the customer but he seems reluctant to accept it and intent on trying to hurt us. It is a shame that people feel the need to try and cause issues for good and reputable companies who are continuing to offer a great service through an awful time. I hope people can see through this.
Excellent & reliable Service
I thought that getting a gas connection to our home would be difficult and problematic. But once I contacted Utility Smart they handled the work with real professionalism. Communication with them was easy by phone or email. They kept me informed as things progressed. They set up the whole plan and everything worked out just as they said and when they said. Chris was brilliant. Now I have a gas installation and it was all so easy. Highly recommend this company.
July 14, 2020
Unprompted review
Reply from Utility Smart Connections
Thanks for the review John, much appreciated! Glad all went well and you were happy with our service. We wish you the best for the future. Thanks
Great service
Great service. Very efficient. Will give a big recommendation.
July 8, 2020
Unprompted review
Reply from Utility Smart Connections
Thanks for the review, much appreciated.
Reply from Utility Smart Connections
Thanks for the review, much appreciated.
Excellent thank you
The service from this company was excellent on every level, professional yet understanding of my needs , Steve made me feel like I was his most important customer, I cannot recommend them highly enough , thank you
January 13, 2020
Unprompted review
I originally contacted British Gas who…
I originally contacted British Gas who was not very helpful at all. I’m opening a business and couldn’t find a supplier to fit a meter who didn’t want to rip me off. British Gas said they will charge me for 170kW of gas for the year regardless of how much I will use. This would have been a cost of over 7000 pound. Which by any standard is bad. I discovered these guys in line and they couldn’t do enough to help. They answered every question clearly and confidently. They found a supplier to install the meter on a time and date suitable for me 2 weeks before Christmas. I’m not getting charged for 170kW of gas for the year now only on what I use. If you get a gent called Karl Edwards looking after you. He will definitely make sure you get what you need. Quickly and for a price that suit. Top service.
December 13, 2019
Unprompted review
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