Gastekhomesafe Reviews 

149
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Excellent service from Phil Kitson New boiler fitted Phil was amazing under difficult circumstances after a bereavement. He liaised with a solicitor and key holder and kept me informed from 200 m... See more

Rated 1 out of 5 stars

After years of excellent service from gastek’s most comprehensive home care plan. I felt secure in that they fixed any problem quickly and without cost. I now discover that plan does not cover repl... See more

Rated 5 out of 5 stars

I hadn't used Gastekhomesafe previously !! When the engieer arrived he showed me his i.d and I showed him where my boiler was, he explained the process, so left him to it ! After approximately half an... See more

Rated 5 out of 5 stars

Gastek ,arrived when they said they would and replaced my boiler in about 4 hrs , they were efficient clean and tidy . Their price was a fair one and compared favourably with other quotes I had , not... See more

Company details

  1. Gas Company

Information provided by various external sources

We are a family business, we do all things domestic gas and plumbing work


Contact info

4.0

Great

TrustScore 4 out of 5

149 reviews

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Rated 5 out of 5 stars

The service was excellent it's the 1st…

The service was excellent it's the 1st time I've seen anyone 😀 be able to talk to the customer and still carry on with there job excellent if I remember thinking his name was jake and the Time it took to service boiler was brilliant I also explained a issue with the boiler and fixed it there and then it was only a small fix very polite and helpful

December 4, 2020
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Reply from Gastekhomesafe

Dear Chris,

Thank you for your review!

Your feedback is very much appreciated and has been passed onto the engineer Jake.

Rated 3 out of 5 stars

Engineers were pleasant and did the job…

Engineers were pleasant and did the job .. but upon checking I had to rush outside and call them back in to rectify a a poor installation of the thermostat. Thy did come back in after a discussion and do the job to a satisfactory standard but after thy had gone I did have to Hoover up after thy had drilled walls and left brick dust on the floor . I hope this review is helpful to others I would still recommend them and would use again without hesitation

November 16, 2020
Rated 5 out of 5 stars

I was recommended to give GASTEK a call…

I was recommended to give GASTEK a call to get a quote for a new boiler by a friend who had used them a couple of years previous when they needed to re place their boiler. As you do you ring a few companies up to get quotes. Having done this had 3 others booked to come and do the quotes. Having spent a couple of hours searching and phoning round. GASTEK was the only one out of the 3 other companies I called that made me feel my call was important and not just another boiler job. From the first call they did everything they said they was going to do even gave me 2 Quotes and explained both of them in great detail also they gave me contact numbers to call or text any question, worries, or any concerns that I may have saying no question was a silly question. This made me feel a easy when making my decision on which company to choose. As soon as called them to to say Yes when can you come and do the job. Within 5 mins I received e mail from them confirming everything we had discussed followed by the relevant paperwork in the post the next day. Followed up by coming and doing the installation as and when we had agreed. Polite, friendly,helpful, and worked hard all day. Left the house clean and tidy and warm, Thank you GASTEK you did what it says on the tin (as the saying goes).
A

November 7, 2020
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Reply from Gastekhomesafe

Dear Amanda,

Thank you very much for your review.

Our customers are very important to us and we are glad you had a good experience with Gastek.

Rated 4 out of 5 stars

They was Great on the phone but getting…

They was Great on the phone but getting threw was just stupid up to one hour waiting for some one to pick it up never am you that busy

October 21, 2020
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Reply from Gastekhomesafe

Dear Tracy,

Thank you for your review, although i think you may have the wrong company/ contact number.

The maximum hold time on our phone lines is 4 minutes. We are very busy during the winter months but our calls are still answered within the maximum hold time.

Thank you.

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