They locked my account for "security reasons" without telling me why. Had to send a million documents. Took 4 days to unlock. Super annoying but at least they eventually fixed it.
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I am an EU-based user with a verified (KYC-approved) account. My experience with Gate has been deeply concerning on two levels. 1. Phishing from official support. While dealing with a withdrawal... See more
this is a very bad exchanger that will mislead u with fake information.i have upgraded up to vip 6 because of one of their event. after i did it,they refused to give me the event spin,and after that,... See more
Company replied
If you want to lose your money, send it to my blockchain address. Send it to GATE.... You will lose it anyway. I am a resident of the EU. So when you go to GATE.io as an EU citizen, the warning says i... See more
Company details
Written by the company
Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 22 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 3,800 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. According to the latest reserve report, Gate's total reserves exceed $10 billion, with a reserve ratio of 128.58%.
Contact info
34758, Hong Kong
- gate.io
1.3
Bad
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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GATE stole all my money through blatant…
GATE stole all my money through blatant manipulation in LA futures trading, and they have no intention of giving it back.
Despite the clear evidence of foul play on their part, they chose to simply abandon everyone who suffered from this.
This isn't just a mistake — it's a betrayal. GATE has shown its true colors: a dishonest and untrustworthy exchange that turns its back on its users when they need it most.
June 4, 2025
Unprompted review
Reply from Gate.io
We truly understand your concerns and appreciate your honest feedback. Regarding the recent price volatility, we’re genuinely sorry for any inconvenience this may have caused.
Due to a significant deviation in the mark price of the LAUSDT perpetual futures from the actual market price, Gate took emergency measures to protect user interests.
1. Suspended and delisted the LAUSDT perpetual futures to maintain market stability.
2. Closed all open futures positions at market price to protect users from further impact.
3. Any negative balance from the liquidation will be fully covered by the platform —users will not bear any negative balance.
Attached is the announcement link for your reference: https://gate.com/announcements/article/45399
Please rest assured, user asset security and trust remain our top priority. While we understand this decision may cause concern, it was made to uphold a fair and secure trading environment for all.
We appreciate your continued support and are here for any further questions or assistance you may reach out to us at @Gate_io via DM. Thank you for your understanding.
Title:
Title:
I lost $37,379 due to REEF delisting on Gate.io without any notification!
Review:
I am extremely disappointed with Gate.io. I had an open futures position in the REEF token, and it was suddenly delisted without any prior notification. I did not receive any emails, push notifications in the Gate app, SMS, or any other form of warning from the platform.
As a result, my futures position was liquidated, and I suffered a major financial loss of $37,379.
This is completely unacceptable for a trading platform that claims to be secure and user-friendly. Users must be properly informed in advance of any delisting decisions, especially when dealing with leveraged positions that can be force-closed.
Gate.io’s failure to notify me directly resulted in this loss, and so far, I have received no compensation or even a serious response from their support.
I strongly urge others to be extremely cautious when using this platform. I also request Gate.io to review my case seriously and take responsibility for the lack of communication that led to this significant damage.
Thank you for your response. However, I must strongly object to your claim that proper notice was given regarding the delisting of REEF futures.
As a responsible trader, I routinely monitor my email, in-app notifications, and account alerts. Yet I received no email, no SMS, and no pop-up or in-terminal warning regarding this delisting — which ultimately led to the complete liquidation of my position without a chance to react.
Simply posting a notice somewhere on your website without ensuring that affected users are individually notified does not constitute proper and fair communication — especially for something as serious as delisting a futures instrument with leverage exposure.
I kindly request that you provide:
• The exact date and direct link to the notice you claim was published.
• An explanation of why no user-specific alert was issued to my account despite having an active open position on REEF futures.
I suffered a loss of $37,379 USD due to this delisting and lack of communication. If no satisfactory resolution is offered, I will escalate this matter further to relevant financial regulatory authorities (such as CIMA or FCIS), as well as continue publicizing this case to protect other users from similar experiences.
Yours sincerely,
Andrii Kornienko
May 29, 2025
Reply from Gate.io
We truly understand how upsetting this situation must be, and we sincerely apologize for any inconvenience it may have caused you.
Please note that we did publish an official announcement on May 27, 2025 at 03:11:32 UTC, informing users of the delisting of the REEF perpetual contract. According to the announcement:
The contract entered Reduce-only mode on May 29 at 07:30 (UTC). Trading ceased completely on May 29 at 08:00 (UTC). You can find the full announcement here for your reference:
https://www.gate.com/announcements/article/45228
We truly value your support and feedback. If you need any further assistance, please feel free to contact us via support@mail.gate.io or reach out through live chat at https://www.Gate.io/help. Thank you for your understanding and support!
We understand your concern and truly apologize for any frustration caused.
Please note that we officially announced the delisting of the REEF perpetual contract on May 27, 2025, at 03:11:32 UTC.
You can find the official announcement here: https://www.gate.com/announcements/article/45228
In addition to the public announcement, we also displayed reminders on the trading page. We strongly encourage all users to stay informed about their open positions and regularly check official notices to avoid such situations.
We truly appreciate your understanding, and if you have any further concerns, feel free to contact us. We’re here to support you.
Lost money because of gate.io. #ea5b6c0a
the payment method was soo sketrchy and yeah they took most of my money from my bank account. THEY ARE SCAMMERS PLEASEE DONT TRUST. i have never been scammed but here we are i really read all of the reviews and now realise how they are scamming everyone and im not the only one. what to we do next?
May 29, 2025
Unprompted review
Reply from Gate.io
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating this situation must be and want to assure you that we take your concerns very seriously. However, we were unable to locate a support ticket under the number #901642 you provided.
To assist you further, we kindly ask that you reconfirm the ticket number, or alternatively, provide the registered email address associated with your Gate account so that we can conduct a thorough investigation.
Please rest assured that we are committed to resolving this matter and providing the necessary support. We appreciate your patience and cooperation.
i deposited a coin and havent received…
i deposited a coin and havent received it yet its a red frag to trade with gate.io
May 29, 2025
Unprompted review
Reply from Gate.io
We are truly sorry to hear you have not yet received your deposit. In order to assist you in checking the status of your deposit, kindly send us a DM via X (Twitter) at @Gate_io with your UID, token name, transaction hash, and screenshot of the transaction record. We'll look into it promptly. Thank you for your cooperation and support.
They locked my account and are not…
They locked my account and are not responding anymore, gate is probably the worst exchange to use, I would seriously not recommend them
May 29, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience and frustration you've experienced. Please rest assured that we take your concerns very seriously. If you have already created a support ticket regarding the protection on your account, kindly share your UID and the ticket number with us so we can prioritize and review it promptly. If not, we kindly ask you to contact our dedicated support team at support@mail.gate.io with all relevant details, and our team will assist you as soon as possible. Your trust is very important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and patience.
Worst exchange ever i had ever in my…
Worst exchange ever i had ever in my life
They list the token price dropped so harder and then they delist the toke
May 1, 2025
Unprompted review
Reply from Gate.io
We are sincerely sorry for an inconvenience caused by this issue! In the mean time, Please understand that investing on any trading platform may involve risks. And we understand your concern regarding tokens that are unavailable on the exchanges.
Please note that we do not delist any cryptocurrency lightly. A token will only be delisted if it is requested by the project team or if, after a thorough evaluation, it no longer meets our listing standards. If you have any concerns or need help, please feel free to contact us at X(Twitter) account. We appreciate your understanding and continued support!
The app is now misbehaving
The app is now misbehaving. Whenever I try to input sms and Gmail codes, it will close and reopen. They should fix it up. Also in the spot trading, when I try to buy a coin, it will take too long after the market starts fluctuating downwards and yet the order still remains pending. Aside that, the app to me has not withheld my withdrawal.
May 23, 2025
Unprompted review
Reply from Gate.io
Thank you for sharing your feedback! To resolve this, please uninstall your current app version and download latest version via: https://gate.tv/mobileapp. Additionally, try to restart your device and ensure that your network connection is stable or switch to reliable Wi-Fi network.
Regarding your spot trading issue, prices can fluctuate rapidly and order book updates frequently during periods of high volatility. If there are many trades at same price level, your order may be queued behind others, which can delay execution.
If any issue persists, feel free to contact us on X @gate_io for faster assistance. Any additional screenshots will help us better understand your situation and offer better solution. We are here to help and appreciate your patience.
Reply from Gate.io
We are sorry to hear about your unpleasant experience and appreciate you taking time to share your concerns. We take safety and security of our users' accounts seriously and committed to providing transparent and secure trading environment.
Unfortunately, we are unable to comprehend your request or issue based on information provided. To assist you better, could you please provide us with your UID and brief explanation of issue you are facing?
Alternatively, you may reach out to us via Twitter DM at @gate_io for faster support. Any additional screenshots will help us better understand your situation and offer better solution. Thank you for your continued support!
Scammers , bad customer service
Scammers and bad customer service. I have an issue with PLA token since Feb.2024 till now , spot and withdrawal had been freezed by them , so my PLA token stuck, the token has been migrated to PDA on Binance but Gate.io did not migrate or allowed withdrawal, every time I contact them they do not solve any thing.
May 13, 2024
Unprompted review
Reply from Gate.io
We completely understand your frustration and apologize for any inconvenience this situation may have caused.
Due to suspected hacking activity involving PLA token, we have suspended PLA deposit, withdrawal and trading services at request of project team. This measure was taken to protect user assets and maintain platform security.
While we do not have exact timeframe for resolution as of this response, please rest assured that Gate.io is in active communication with PLA project team to assess current status and determine appropriate next steps. We are committed to ensuring security of user assets and will resume services for PLA as soon as we confirm there are no risks involved.
For timeline on this issue, kindly refer to: https://www.gate.io/announcements/article/34560. Any further developments will be published on announcement page: https://www.gate.io/announcements. Additionally, we recommend setting reminder on withdrawal page for this token so that you will be notified once it is available again: https://www.gate.io/myaccount/withdraw/PLA.
We appreciate your patience and understanding during this period. If you have any additional feedback or concerns, please do not hesitate to reach out to us again.
I did a p2p transaction on their…
I did a p2p transaction on their platform 3 days ago, they restricted my withrawal. I haven’t been able to withdraw my funds till today.
Do not use this platform, the are scammers.
They restrict your account and steal all your money.
SCAMMERS! SCAMMERS!! SCAMMERS!!!
May 6, 2025
Unprompted review
Reply from Gate.io
Thank you for bringing this to our attention and we are sorry to hear about your experience. Please rest assured that we have no intention of withholding asset in question.
To help us better understand your case, could you kindly provide us with your UID and relevant screenshot of error message during withdrawal process for further checking? Alternatively, you can also contact us on X @gate_io for faster assistance. We appreciate your patience and understanding as we work to resolve this matter.
Getting the feedback they truly deserve
Lol, I had to laugh when I saw only one star reviews when I looked them up.
They're complete crooks. Or at least the people who configured the site's settings. Everytime I tried to send my crypto to a valid address and on the correct network, I never had time to verify myself by at least two methods before it timed out. I have absolutely no doubt that it was designed like that.
And the last time I tried to login, I was told I would have to go through the whole KYC process again. WTF?
January 30, 2025
Unprompted review
Reply from Gate.io
Hello, and we sincerely apologize for the experience you've had on our platform. We truly appreciate your feedback, and we are committed to improving our service.
To address your concern regarding withdrawals, in order to protect user accounts and assets, certain verification steps are required as part of our security measures. However, to make future withdrawals more seamless, we highly recommend enabling Whitelist Withdrawal Addresses. Once you’ve added trusted addresses to your address book, you can bypass the usual verification steps — including SMS codes, email codes, and fund password confirmation. You can find detailed instructions on how to set this up here: [https://www.gate.io/help/guide/deposit_withdrawa/22597/how-to-whitelist-withdrawal-addresses-on-web]
Please ensure that any address you whitelist is fully secure, as withdrawals to these addresses will not require additional verification.
Regarding the KYC rejection, we kindly ask that you provide your account UID so that we can investigate the issue further and assist you more effectively.
Thank you for choosing our platform. We greatly appreciate your continued trust and patience as we work to provide you with the best possible experience.
Looks good to be real
Had my doubts at first but seems to be the have a mysterious way of scamming people off there money. Had to consult a financial expert who helped me in understanding the cons and frauds of this site and helped me taking out all my funds from there platform. ben at praetoria solutions dot com via his email.
March 15, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience caused and truly value your concerns. To assist you better, could you please provide your UID and a detailed description of the issue along with any relevant screenshots or screen recordings? This will help us locate the problem more effectively. Thank you very much for your cooperation.
These are big bustard and scammers…
These are big bustard and scammers after verified everything as you try to withdrawal then they make an excuses and trying to moving around customers about verification these are crocodile
They are totally lied and when account is completely verified then why you scammers lie openly. Shit company in crypto exchange it’s request everyone don’t join this company
April 17, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience and frustration you've experienced. Please rest assured that we take your concerns very seriously.
If you have already created a support ticket regarding your withdrawal issue, kindly share the ticket number with us so we can prioritize and review it promptly. If not, we kindly ask you to contact our dedicated support team at support@mail.gate.io with all relevant details, and our team will assist you as soon as possible.
Your trust is very important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and patience.
They made a bot for trading and when…
They made a bot for trading and when you fall as a rat and you want to burn your scam coins they said that you can't take your keys !!! You add money and trade for a fake bot they attend that's it's yours but when you ask for it they said you can't it's sensitive 😂😂😀 you can't get the bot you own and pay from and pay fees for them from it + they are the highest fees in withdraw or deposit.. avoid them guys HIGHEST FEES FOR WITHDRAW OR DEPOSIT.
April 13, 2025
Unprompted review
Reply from Gate.io
We sincerely sorry for any inconvenience caused by this issue. To assist you better, please kindly provide your UID and the order ID for trading bot to us for further handling. We are here to assist you anytime. Your feedback plays a vital role in helping us improve and deliver the best service. please feel free to share them through our Feedback Page [https://www.Gate.io/suggestions-feedback]. If you have any concerns or need help, please feel free to contact us. Thank you for your understanding and support!
Shit company I order and they take 60$…
Shit company I order and they take 60$ and I don’t receive nothing and then my bank calls me and say we close you card because some one try to whitdraw money form my card
April 10, 2025
Unprompted review
Reply from Gate.io
Thank you for reaching out and providing your feedback. We are sincerely sorry to hear about your experience concerning your recent transaction. We aim to know more about this specific purchase for us to properly assist you in resolving the matter. We recommend you to send us a DM through our X channel via @gate_io with additional details of the issue. If you happen to have a ticket related to this, kindly share the reference number for us to follow up respectively. Thank you for your cooperation and understanding.
Thsi compnay is a nightmare
Thsi compnay is a nightmare, I am locked out of my account and I am not able to do anything to recover my account , they do not reply , I dont trust them any longer , Just as well I only treid a $50. trade as test .
April 10, 2025
Unprompted review
Reply from Gate.io
Hi there, we sincerely apologize for the issue you're experiencing with your Gate.io account, as well as the inconvenience caused by our customer service. Since you've mentioned that this case has already been raised with our email support team, please share your ticket number here or contact us by sending a direct message via X at @gate_io. We're ready to provide further assistance.
I used to do regularly (every 1-2…
I used to do regularly (every 1-2 weeks) small exchange and withdrawal from this exchange maximum of $70-80 worth.
Last time, they haven't processed my withdrawal, but instead of asking facial recognition and full kyc, again...
I got pssd off, want to close my account permanently. However, the chatbot given 'cancel account' link doesn't work. No other way to close account.
In the ticket section, asap i mentioned i want to cancel account, they've stopped answering me!!!
My little recommendation to these lovely people: If you want to play chinese commie games, then move and do it China!!!
April 7, 2025
Unprompted review
Reply from Gate.io
We sincerely apology for the bad experience with our platform that make you want to leave us. We understand your frustration and we will assist you further with the inquiry. Kindly please provide the ticket number for the case and we will do our best to assist the issue that disabling you from cancelling the account. Thank you for your cooperation.
Theft of usdt in gate.io
#1513242. gate.io allowed a hacker to change my email address and withdraw 2053$ without notifying me of change of email. They have not explained to me how the hacker deleted my KYC verified account & quickly transfered the funds. I suspect it may be an inside job & they are trying to cover up. They did not wait the 48 hours that exchanges usually wait after a change in email is requested. I expect them to take responsibility and refund my list funds
March 28, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for any concerns or negative impressions.
Gate.io operates transparently and complies with global regulations to ensure a secure trading environment. We prioritize the security of our users' accounts and make dedicated efforts to safeguard them.
Upon review, we would like to inform you that your ticket has been responded to, and additional information has been requested to facilitate a further investigation of the issue. We appreciate your cooperation and understanding as we work diligently to resolve this matter in a timely manner.
Once again, gate.io mess up. Ticket #1512055
2nd time having to deal an issue with gate. First one made me lose around 2500 USD that time.
Withdrawal made on 25.03.2025. Few minutes later they said blockchain confirmed with a txid.
Nothing received in my wallet. When checking , there s no information in the blockchain explorer about the txid they send . I contacted the live support and spent a lot of time explaining to finally being forced to open a ticket.
The 2 1st replies I get from my ticket is that it s blockchain confirmed on their side so they already sent the token. And they immediatly closed my ticket after the 2nd answer. But how the hell can you say it is blockchain confirmed when there s absolutely no data of the txid in the blockchain and then forcing the ticket to be closed.
Until now, no update.
Gate has the most poor customer support among every single exchange Im using. I do not recommend.
10 days later, gate closed my ticket again. They said that the blockchain of the token has issues. But guess what? they keep the withdrawal of that token open ans let everyone that made withdrawal lose their money
Definitely the worst of the worst support among every single exchange.
Others exchanges help you when you have issues even it s your own mistake. gate does not help you even if its their mistakes.
March 25, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how important this matter is and appreciate your patience.
Upon review, we can confirm that your ticket #1512055 has been updated, and the issue has been resolved from our end. We kindly ask you to check the ticket for the latest update. If you have any further concerns, please don’t hesitate to reach out—we are here to assist you.
Once again, we apologize for the wait and any difficulties you’ve encountered. We truly value your feedback and will continue working to improve our support experience.
Go file a report at Netsever-info
Bad company!! Nothing worked as expected. So i filed a complaint to the website on my title/headline and got it all back.
January 10, 2025
Unprompted review
Reply from Gate.io
Hello,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be when expectations are not met, and we take your concerns very seriously.
To help us better understand the issue you faced, could you kindly provide more details? You can also reach out to us at support@mail.gate.io. We are committed to resolving your issue as efficiently as possible and working towards regaining your trust.
Your satisfaction is important to us, and we will do everything we can to address the problem and improve your experience.
Looking forward to your response. Thank you for your patience.
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