Gatehouse Bank Reviews 630

I initially did not have that much of a good experience with my first adviser which I don't want to mention her name as a lot of people have said enough about the bad experience they had with her as well, I felt belittled and disrespected after my interaction with her.
I requested to change my adviser and Susan has been superb, she listens and explain things in detail and encourages questions to make sure I understand what am getting myself into.
I feel much better after speaking to her and am happy about this crucial decision am making to commit myself to buying a place I will call home.
Thanks Susan, wish you a happy holiday

Thank you Suzette for all your help as our direct advisor. The application process was quick and we got our offer letter within a few days of application being accepted. Suzette helped us from beginning to the end of the process! We will definitely recommend Gatehouse and their direct advisor team.

Shaz has been an exceptional adviser, who has been able to assist me with all my concerns. The whole experience was made really easy by her, she was able to provide me all the relevant information concisely.

Would highly recommend going through Shaz, if you get the chance to use Gatehouse Bank

This is our second time applying for a mortgage with GH bank (mortgage offer received first time on a different property which was a long process mainly from administrative perspective). We are now in the second week following application awaiting an offer. Both times our advisor has been Rana Faza who has been supportive and helpful in liasing with her colleagues to facilitate next steps. Agreed with other reviews, process is long and detailed but is a means to a worthwhile (interest free) end inshaAllah. Thanks Rana.

Great experience through the whole process with all my queries responded to quickly and with great detail. Shaz was my advisor and she provided useful information and recommendations to my application. Would highly recommend to anybody looking for Shariah compliant home finance options.

Ali

I am really impressed with Gatehouse Bank . The process was really smooth and was explained really well by our Home finance adviser Susan Brown .She is really helpful and guided us all the way .I will definitely recommend Gatehouse bank

Great experience making a mortgage application with Suzette Brivet. She squeezed us in last minute so we could make the application as soon as possible. This is our second mortgage with gatehouse and third mortgage application.

Review as at 05 May 2025: To a customer, a bank is as good as the employees that deals with the customer. I have been fortunate enough to be dealing with bank colleague Shazia Essa as my primary contact. She understood the urgency of my application and while the bank process, annual leaves and holidays, can’t be avoided, in high and sight, my application took 3 working days to be processed. That means, apply, send to underwriter, receive queries from underwriter, answer them satisfactorily with follow-ups and instruct valuation. These all were done from Wednesday morning of previous week and Monday morning next week.

I was fortunate to get a valuation date quickly, but from the date the valuation took place, it took another 2 days to issue the offer. So, 5 working days from application to Mortgage Offer. Once the offer is signed, then the solicitors are instructed.

I did not have the most straight forward circumstances so I was totally wowed by the speed. Specially, when I didn’t get such a turn-around even when employing a Mortgage Broker in the past for conventional mortgage. Tell you what, you really don’t need a Mortgage Adviser if Shazia is fortunately assigned to deal with your application. Save yourself a grand or 2 avoiding a Mortgage Broker for Gatehouse.

My main contention to go with Gatehouse Bank was the speed of the process as per reviews. I was almost in 2 minds and considered Stride-up for the speed as their speed was really good when I contacted them. However, the cost difference didn’t justify the change in mind so I stuck to Gatehouse and it was a good decision. The Bank must have significantly updated their systems, put more resources and equipped competent colleagues like Shazia to do their job efficiently as my application was a quick responded one.

Yes, the bank does ask for a lot of information and it has frustrated me. This is not to be confused with that these questions are coming from the Bank colleagues (in my case Shazia). Shazia explained me well that she is asking all these indepth questions because a) the application form requires and b) the underwriter otherwise will raise queries on these matters and this will delay the process.

While it may feel waste of time, I really found the pre-application process of submitting documents for vetting, very useful. This bit takes place after Decision in Principle but before paying for application. There was no charge for this pre-assessment that but the sheer amount of work Shaz and her colleagues did at this stage before the application without me having to pay yet, was truly helpful. It is almost as if they were setting me up for success. Nevertheless, I did voice my frustration to the colleagues during the process about the amount of info requested and it was being requested in drip by drip.

I truly understand why customers like me choose Gatehouse or Stride-up. I am impressed with the motivation of such customers who left competitive mortgage interest rates of high-street due to riba and opted for Gatehouse and Stride-up for alternative finance. One must have such courage to spend almost 20 – 30% more for buying a property with alternative finance. There is an application fee, valuation fee, product fee, Early Redemption Charge plus a fee of £400 at the point of redemption. This is coupled with high solicitor’s fee as you have to instruct a solicitor that has Gatehouse in their panel. Alternative finance whether with Gatehouse or Stride-up is no where near competitive.

Gatehouse is an option in market and it is a choice you are unlikely to regret. Certainly, I know I didn’t regret. If avoiding interest based mortgage is essential, certainly give Gatehouse a try. I certainly found very speedy response for my application.

We applied our BTL mortgage from Gatehouse and Suzette Brivett did an amazing job through out the process. Recommended Gatehouse to all from the 5 star experience we had. Thanks Suzette for all of your support.

Shaz the Advisor was extremely supportive and demonstrated commitment to ensure our goal was achieved despite some challenging delays. She went the extra mile to get us there finally. Thank you Shaz. Thank you GH. Just because of Shaz, I’ll do GH again and recommend GH copiously!

I am writing to wholeheartedly recommend Suzette Brivett of Gatehouse Bank for her exceptional support and guidance during my recent UK mortgage application, as a non-UK resident.

From our very first conversation, Suzette demonstrated in-depth knowledge of the mortgage process and the UK property market. She took the time to understand my individual financial circumstances and offered tailored advice that was both clear and actionable. Her professionalism, attention to detail, and calm, reassuring manner made the entire experience far less stressful than I had anticipated.

Suzette was consistently responsive and proactive, ensuring that all documentation was accurate and submitted promptly, and that I was kept informed at every step. Her efforts were instrumental in helping me secure a mortgage product that was both competitive and aligned with my goals.

I am extremely grateful for Suzette’s assistance and would not hesitate to work with her again in the future. I highly recommend her services to anyone seeking reliable and insightful mortgage or financial advice through Gatehouse Bank.

We are extremely satisfied with the service provided by Shaz Essa, our direct adviser at Gatehouse Bank. Shaz is incredibly reactive, always available, and fully committed to ensuring everything moves forward quickly as we work on securing the financing for our new home. Her professionalism, efficiency, and dedication are making the process much smoother and less stressful. We feel very lucky to be advised by her and would highly recommend her services to anyone looking for excellent support during the home-buying journey.

I found Suzette to be a consummate professional. When dealing with us, she was extremely attentive, patient, flexible and articulate.
I find Suzette to be an excellent advocate of gatehouse bank.

Thanks again

Great experience with Gatehouse. Shazia Essa has been very quick with response and helpful! Thank you Shaz x

Suzette Brivett has been absolutely fantastic!
From the very start of my mortgage application with Gatehouse, she provided outstanding support. It was my first time going through this process, and she made it feel smooth and manageable. She kept me fully informed at every stage and was always kind, approachable, and patient. Her professionalism and genuine care really stood out. I’d rate her above five stars if I could, highly recommended!

I completed my application with Suzette.
She was brilliant. Professional, kind and welcoming. Giving sincere advice, very thorough and trying to iron all the details to ensure that minimal issues arise when application submitted to underwriters. Hoping the next stage in our purchase goes smoothly now. Thanks Suzette

Despite the delay made on our application's study (study has taken 8 weeks), Shazia ESSA, our financial adviser, has given a great support to catch up the timing, and has taken the time to explain the process and the next steps very well to us. She has also managed to submit our application the same day as the application's call, considering our urgent case.

She has also shared a valuable advices at our first call, such as the list of the solicitors dealing with the Islamic banks process, which was really useful to us.

We would highly recommand Shazia as a financial adviser.You can work with her with your eyes closed.
As we say: bad beginning, happy ending.

Just 2 advices from our experience: make sure your solicitor has the experience with the Islamic banks, and if you are in a rush to buy, Gatehouse is not the best for the quick purchase, as they can take till 16 weeks to complete your application, which could be risky for your purchase, if you have a short duration target.

We received an exceptional service from Suzette. From start to finish, she was professional, knowledgeable, and incredibly helpful in guiding us through the mortgage process. Her expertise made everything clear and straightforward, and she was always available to answer our questions and address any concerns. Thanks to her, we felt confident and well-supported every step of the way.

I have an easy access and a matured fixed term deposit. The availability of the app, confirmation of deposits and communication gives me confidence in continuing with gatehouse along with very competitive rates.

It would be great at some point if I could review more products on your app as an existing customer.

I had a great experience working with Mr Mohammed Fiaz at for my application. From the very beginning, Mr Fiaz was professional, knowledgeable, and supportive.

He took the time to understand my financial situation and goals, providing clear and honest advice on the best options available. He explained everything in simple terms, making the whole process less stressful, although home purchase is always going to be incredibly stressful.

I highly recommend Mr Fiaz to anyone looking for a honest and trustworthy support. His experience and dedication truly made a difference, and I couldn’t have asked for better service.
Thanks a lot once again Mr Fiaz.