Gatehouse Bank Reviews 630

As first time buyers, we were quite clueless about all the things involved when buying a house, but Shaz made the whole process so easy for us, Alhamdulillah. She explained everything clearly, was always prompt in her replies, and supported us every step of the way. Thank you Gatehouse & Shaz!

Alhamdulillah, great service from our adviser Ary. This is our 3rd attempt to buy a house, Ary has been our adviser for this and the previous attempt. Ary has always been helpful, particularly when the underwriters haven't been so clear on their instructions. He's been quick to come back to us and has helped to get speedy responses from the underwriters.

Last time, it took only 12 days from application to offer, and this time it was only 5 days, if you include the weekend!.

Even when we've been frustrated due to other pressures, Ary has been calm and composed and has ensured that we've provided what's necessary and he's been able to get us information or documents we needed.

Alhamdulillah, great service from Ary, and speedy work from Gatehouse Bank.

There are a couple of overall negatives, though. Their rates, as other people have also complained about, are higher than standard interest based mortgages and they don't take on any of the risk. They don't seem to have many people available to take your calls either.

Alhamdulillah, Allah knows best. They still seem to be a good option out of those currently saying they provide halal or shariah compliant finance, and, In Shaa Allah, once that market has grown and it costs less for these companies to provide us with this finance, the rates may be as competitive as anyone else.

May Allah guide us all and accept our efforts.

Always found the bank efficient and easy to use. Their rates are generally good and when an account matures, they put the balance in a comparable high paying account rather than give a derisory rate, which some banks do.

We are currently using Gatehouse bank to purchase our main residence, From the initial stages when needed some advice on the home finance, our advisor Paul Jones, was there to help. He was always responsive to my questions. Paul talked us through the application process and provided us clear information while submitting the application. Even after he was always updating us with the progress. We are delighted that Paul is our advisor during our home purchase, he is highly experienced in his field.

The bank has to send out a pin to verify your postal address. Very inconvenient if you opened the account for foreign travel transfers and you have to depart before their letter arrives. And if you have deposited money .. tough .. the account is frozen until it is opened by the PIN.
No mention of this in the key features.

We are the 1st time buyer. We received great service from the Adviser called Shazia Essa. She is very helpful, honest and supportive. I will recommend other people to GateHouse bank.

This is our first time buying a house. So I do not any other experience to compare with. But so far, I am happy with the process. Our advisor is Shazia Essa who seems to have very clear knowledge regarding the whole process and was great explaining that to me. I always receive very prompt response from her and so far she has helped us to go through the process as smoothly and quickly as possible. I understand that opting for shariah compliant mortgage is more expensive than the conventional one, but at least there is an option for us who do not want to get involved with interest based mortgage. I really hope in future islamic mortgage will become more affordable and accessible for people like us. Based on my experience so far, I would recommend Gatehouse bank and Shaz to my family and friends for purchasing house.

Shaz was excellent and very knowledgeable and quick to respond with any queries. Overall very happy with the process and communication from Gatehouse.

As first time buyers we are really pleased with the service Gatehouse bank offer. The process was smooth from start to finish and communication with our home finance advisor Suzette was excellent throughout.

As we are first time buyers, it is hard to benchmark how good or bad the process has been as we don't have another company to compare it to. It feels like the house buying process in general is unnecessarily convoluted.

In addition, it feels like as customers we are being penalised and paying higher rates for trying to adhere to our deen. As Gatehouse's rates were higher than going with the typical high street lenders.
But, I have to give credit to Gatehouse for filling a gap/niche in the market for Muslims that is not being done by many others at this moment in time.

Having said that all of that, we had Shaz as our Home Finance Advisor and she is clearly very knowledgeable in this field and this was evident from our dealings with her throughout the process. So rest assured that if you are dealing with Shaz then you are in safe hands.

So the reason for me to come here on a trust pilot and check the reviews was i have been in with this bank for a long while. I have multiple properties and i just wanted to try and do the right thing by start switching with islamic mortgages. This is the worst bank by far and most annoying of all lenders i have ever came across. I have all the documentation , all in order. They had been asking and asking and asking so many questions which are unnecessary and irrelevant. I have had many conveyancing, auction buys and remortgages, Hmo’s, flat, multi unit buildings but never came across so stupidly annoying lenders like this.
I am so glad i haven’t came to them for any of my auction buys or else i would have been lost out thousands of pounds.
There is a due diligence needed to be done , i understand but they been asking me for each and every documents for my other properties like they are giving me the mortgage against them. No other lenders does that. They made nearly impossible for me to go ahead with them but as i am already half way and after submitting all them documents, i am just putting up with it. But the lesson learnt. I will never ever will try and go with this bank in future. Islamic bank supposed to be easy, accessible and cost effective and what gatehouse is doing is all the opposite of that.
Very high rates , whole process is annoying as they overwhelm you with constant documentation requests again and again and they are literally unnecessary. Their underwriters are very unnecessarily harsh and have no sense of understanding of the mortgages. If i had not paid for the application and valuation, i would have backed out in a heartbeat and never would have gone ahead with them in a million years.
Mortgage advisor is rana, she is helpful with things but the whole set up and requirements set up by the bank itself is terrible.
Please Avoid this torment !!!!!!!!

I want to say thank you for Gatehouse bank and special thank you for Paul ( home finance adviser) for his hard work and great help. He guided me through the mortgage process from step one . As first time buyer, my experience couldn't have been a more positive. Thank you so much Paul for being so patient and so helpful

Ms Shazia Essa, Home Finance Adviser at Gatehouse Bank, helped my client finance a total of 7 flats in London and Watford this year and last year. Shazia did an excellent job and completed both applications successfully and efficiently within a very short timeframe, leaving both my client and myself very satisfied and a lasting impression. In addition, Shazia was quick to respond to our emails and phone calls whenever we needed her and gave us her support and professional help beyond the usual, which we greatly appreciated, as without her tireless efforts and patience, we would not have been able to complete the financing for these 7 flats. I would like to thank Shazia and her team from the bottom of my heart and recommend her company to my friends and family.
I look forward to doing excellent business in the near future.

Shazia has been excellent! Very helpful, professional and always available.

Thank you for your service... It was amazing experience dealing with them... I would recommend every Muslim to look at Shariah complaint finance. They are very professional and make you aware about consequences by asking different questions which will not only enable to take decision wisely but also help to plan your future accordingly. My direct advisor Shaz Essa was very kind and professional. Jazak allah Khair.

I recently completed a refinance process with Gatehouse Bank, and while the overall experience took longer than expected due to communication issues between the bank and my solicitor, I want to highlight the exceptional support provided by Rana, my advisor.

Rana was incredibly helpful and went above and beyond to guide me through the application process. She kept me informed at every step, ensuring I understood what was happening and helping to resolve issues caused by miscommunication between the bank and the legal team. Her proactive updates and dedication made a stressful situation much more manageable.

While Gatehouse Bank could improve its coordination with solicitors to streamline the process, Rana truly made the experience a positive one. Her professionalism and willingness to go the extra mile were the standout features of this journey. Thank you, Rana, for your outstanding support!

I am really grateful to Mr Paul Jones for his brilliant guidance and support all over the journey. He kept responding to my queries promptly and we managed to get the mortgage offer in less than a month after making an offer on a property. He is really knowledgable and helpful.

Got our first home with a HPP from Gatehouse Bank. Our financial advisor was Shaz Essa who was fantastic throughout the process. Her expertise and knowledge was invaluable especially as first time buyers who felt uncertain about the process as we took an unconventional route with the HPP. Alhamdulillah it all worked out. The underwriter process and the Bank's solicitors were slow with communication. Had the communication been better, I would have given 5 stars. If you get Shaz Essa as your financial advisor, consider yourself blessed and trust you're in good hands. She's brilliant and an asset to the bank! Had it not been for Shaz's professionalism throughout, the bank would have received 3 stars due to a lack of communication.

Hats off to Shazia for keeping things smooth and easy going. Very clear and calm whilst giving useful info and getting our application going straight away! A true asset thank you for helping out at this current stage of the process.

GH advisor Ms Shaz Essa provided an excellent service for me and my wife, with clear and concise steps to navigate through what otherwise would have been a complex process. Would highly recommend her if you ever want to request finance from GH.