Gatehouse Books Reviews 

32
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent service and excellent products. I made two seperate orders and in both cases the book(s) arrived within two days: almost disconcertingly quick! I have shown the books to other teachers and t... See more

Company replied

Rated 3 out of 5 stars

Books arrived promptly and well packaged, but one title was missing from a set of 3 and 2 copies of the same book sent instead. When notified, Customer Services were very apologetic and promised to se... See more

Company replied

Rated 5 out of 5 stars

Gatehouse Books has published an excellent book called Yes We Can Read and corresponding reading books. Excellent products for our adult literacy centre. The website is easy to access and shipping i... See more

Company details

  1. Book Store

Information provided by various external sources

We publish Gatehouse Books® for new readers, a collection of reading books and resources for developing literacy in teenagers and adults, and the award-winning Yes We Can Read, our tool to teach reading one-to-one. We also distribute for Brown & Brown, Avantibooks and specialist providers of literacy and ESOL materials.


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4.5

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.5

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(32)

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Rated 5 out of 5 stars

I have been very impressed with the …

I have been very impressed with the Gatehouse literacy book 'Yes we can read' , which I am currently using with my EAL student, and also with the helpfulness of the company in dealing with my query. They found out the answer to my question and rang me back promptly to let me know.

October 2, 2017
Unprompted review
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Reply from Gatehouse Books

Thank you, CJ. I am pleased that your student is making good progress and I hope you both enjoy working with the new beginner readers.

Catherine

Rated 5 out of 5 stars

Easy to use and navigate website and …

Easy to use and navigate website and ordering, amazingly quick to respond and delivered the next day.

June 14, 2017
Unprompted review
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Reply from Gatehouse Books

Thank you for your review. Really happy to know you had a positive experience.

Rated 5 out of 5 stars

Great adult reading scheme

I have found there are so few good adult reading books on the market. They are either based on phonetics which means they frequently don't make sense and seem very childish or the level of vocabulary in the starting readers is way too high.
The King Street readers on the other hand are perfect. The first books only have one sentence on each page and use basic vocabulary. There are enough in each stage that I only had to buy one full set and had enough for my whole ESOL group. They loved the idea and all but one took a book (some of them took two!) home.

March 28, 2017
Unprompted review
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Reply from Gatehouse Books

We're so pleased you like the King Street readers and look forward to hearing how your students get on.

Best wishes, Catherine.

Rated 5 out of 5 stars

Great way of dealing with people.

Since it's the only book that I've found after a lot of research online, I'm happy that the comunication with the author where so quicker and clear. Fast shipping and very well organized company.

March 16, 2017
Unprompted review
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Reply from Gatehouse Books

Thank you, Francesco. We appreciate your positive feedback.
Best wishes, Catherine.

Rated 5 out of 5 stars

excellent. very fast

This was my first time buying books in UK. I'll do it again after this positive experience. thanks

January 26, 2017
Unprompted review
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Reply from Gatehouse Books

Thank you, Irene, I really appreciate your positive feedback and look forward to doing business with you again.

Catherine White

Rated 5 out of 5 stars

Yes we can read

Book is clearly laid out for an amateur teacher to follow and so far (though as yet only 45 pages in) has been easy for my dyslexic nephew in law to understand and read - something a different system failed to do - and has encouraged him to start to read road/shop signs etc in his daily life.

January 14, 2017
Unprompted review
Rated 3 out of 5 stars

Good service but perhaps better checks needed when packaging!

Books arrived promptly and well packaged, but one title was missing from a set of 3 and 2 copies of the same book sent instead. When notified, Customer Services were very apologetic and promised to send the missing book. This is the first time this has happened, and prior orders from Gatehouse have been dealt with correctly and efficiently.

January 13, 2017
Unprompted review
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Reply from Gatehouse Books

Dear Phoebe

I am very sorry we made a packing error with your order on this occasion. We have now sent out the missing book and invite you to keep the book which we sent in error. Please accept my sincere apologies.

Catherine White

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