GateHub Reviews 293

Worst support service. Didn't answer 3 weeks.

I retired last year and forgot to change my e-mail and phone number associated with this account (both needed to be changed upon leaving my employer).
I have tried to get this corrected in Gatehub, with very little help. Each verification took my time to research as I was given no help when asked and several e-mails to get it complete. The last correspondence from Gatehub was to create another account, provide the info. and they will transfer the funds over. That info. was provided on Monday and it is now Friday with no feedback what so ever. I just checked and the funds were not in the new account. Since this interaction has started my holdings are down nearly 30%.
My fear is that there is malicious intent, my hope is that it is just severe incompetence.

It's cheaper to spit and forget than to get your coins back.

Thank you very much! Promptly responded to the problem

they stole my money.
i haven't logged in since 2019.
now i decided to log in. it tells me the password is incorrect. i chose password recovery. it tells me the recovery key is incorrect.
wtf?
i have both the password and the recovery key..

who has encountered such a scam? what should i do?

Stay away
And look for help back from scam through the display P for help back

What a (Your review contains inappropriate language. Please change the highlighted text to post your review) scam
You can send XRP to the wallet but can’t send from the wallet to another wallet
Have to go through KYC BS just for a wallet
This is a scam

My wallet still doesn’t work. Support to me soon, please. Thank you so much.

Horrible experience still haven’t been help it took almost a month to reply back and I missed the reply so still having the same issue and now I have to try again and hope the wait time is not the same

I have a verified account since July 2023 -I did few operation but in the recent month I moved more than 7000 XRP from my ledger account, On feb 7 I wanted to resend the XRP back to the ledger but discover my account need attention.
I follow the instructions i post all my ID docs and i completed the verification process.Back than my account is still 'PENDING" and no one reply to my several messages and mails to the support center.
I finally ask my lawer to prepare a legal notice I sent yesterday.
In 6 days,without any notice,I will proceed legally to protect my assets and customer rights

Realy bad company. Stay away!
XRP were transferred. Receive response from support after one month. XRP were not transferred via gatehub, no login. Keys are only kept in paper form from my side. Gatehub is not secure and does not support its customers in any form.

I have ripples on this account, but I can't transfer the ripples out anymore. I get a screen saying:

"Verification Pending
Your identity is being verified.
You will receive an email when your identity is verified."

Its been over a week now and the support is now answering me.

I am able to log in to my account, but am having problems with 2FA. Possibly due to setup on old phone. Emailed support 2/2/25 and received reference number 615187. Received an email the next day asking for more info which i replied to. Have not heard anything back. Emailed for status 2/5 and have yet to hear back. Can't say I have much confidence in gatehub reading the other reviews of customers having these same problems. Customer service is horribly slow.

2/9/25 have yet to hear anything

Horrible business that I deposited money and cannot access it without a 32 digit code that was created 7 years ago. Absolute bullshit and you will be hearing from my attorney.

Absolutely terrible experience. I have been a customer since 2017, and after being asked to re-do my ID verification, I found that the UK is no longer listed on the list of countries. As a result, I cannot complete the verification, and my funds are withheld through no fault of my own.

I raised a support ticket (#609960) on 15 January 2025—three weeks ago—and have received no response. I even sent a chaser on 31 January, but still, nothing. What kind of company ignores its customers, especially when they’re holding onto their money?

If you ever need support, don’t expect any help from them. Completely unacceptable and disgraceful service. Avoid at all costs!

On attempting to log into my account on a new machine, I was informed that it would send a message to my Hotmail account so that I could verify myself. That's fine in principal, I'm happy for the extra level of security. However, the email didn't arrive. I tried a few times and at the time the GateHub system was down and I was getting worried. I raised a request for them to help rectify the problem. No answer. I tried several times to get in touch, no answer. Then about 1 month later they got in touch with me and rectified the issue. So my less that perfect rating is to do with their response time and lack of communication while I was waiting. It was a worrying time.

Admin never reply, waste of time!! People really use this rubbish site!

Scam stay away

My assets just went missing for no reason and their support is trash, they will be hearing from Rose Lane GP.

My account it blocked an you guys has not fixed it.