Gbkits Reviews 

252
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very responsive to questions via email and phone. Equipment (balls, cones etc) arrived within 24 hours of order! When I asked about kit sizing Graham delivered a sample to try before ordering a full... See more

Rated 5 out of 5 stars

Probably the best service I have ever received. I was looking to order training gear for a full squad with different sizes, initials, club logo etc. every question was answered simply and if there was... See more

Rated 5 out of 5 stars

As a club, we’ve dealt with Graham at GB kits for a number of years. Great company, always try to accommodate our requests and very supportive of small clubs like ourselves. Leighton. Chairman (se... See more

Rated 5 out of 5 stars

Responded quickly to my quote request. Got things processed really quickly once my order was placed. Received the order ahead of when I expected, and GB also were willing to drop off in person to... See more

Company details

  1. Soccer Store

Written by the company

Teamwear and workwear with in-house embroidery and printing services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

The time it took from order 02/09/21 to…

The time it took from order 02/09/21 to delivery 15/10/21 is too long. Must do better.

October 16, 2021
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Reply from Gbkits

Thank you for the feedback Steve. We will look into the process to see what the delay was and will we liaise with your school.

Rated 2 out of 5 stars

Poor payment method

Poor paying option there was no place to put my debit card details it just submitted the order straight away. Solving this would make things easier and quicker

September 25, 2021
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Reply from Gbkits

Thank you for the feedback. Many customers on a daily basis are able to use the card option via Worldpay. It’s a simple process and the issue was resolved with the customer straight away and items posted in a timely manner.

Rated 4 out of 5 stars

Just thought the lead time on items…

Just thought the lead time on items could be quicker and I had an item the wrong size

September 23, 2021
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Reply from Gbkits

Thank you for the feedback. Please can you email us to confirm which item was the wrong size so we can assist. The items were delivered within the timeframe agreed by the club and this is the busiest period of the year.

Rated 4 out of 5 stars

great

great! kit came quick however everything included but had a bit of confusion paying on my end

September 22, 2021
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Reply from Gbkits

Thanks for the feedback. Our records show the order was paid for using PayPal which many customers choose. Alternatively you can pay by Worldpay for card payments. Please let us know how the checkout was an issue so we can see if this is an occurring issue.

Rated 2 out of 5 stars

Service

Once dispatched, it was a quick delivery, however upon delivery box was split and left in rain.

September 15, 2021
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Reply from Gbkits

Thank you for the feedback. We use a number of courier options. We will look into this and discuss with them as all packages are secure when they leave us.

Rated 5 out of 5 stars

Excellent service

Although putting in a big order, GB kits provided an excellent and helpful service, keeping me informed thoughtout the whole process. Will definitely use again.

August 11, 2021

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