Gear4music Reviews 

5,692
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I very satisfied with Gear4music. I ordered a Fender Telecaster American Vintage II ‘51 and it arrived perfectly two working days from Germany. I dont know how but I seemed to get a bit of a lottery w... See more

Rated 3 out of 5 stars

What disappoints me a bit is the structure of the effects chain and how to edit it. The NAM 2 update, announced with loud drumming, also brought with it a few bugs, and the solution is still awaited.... See more

Company replied

Rated 5 out of 5 stars

Proton an extended Neutron? Definately not. This Synthesizer fits very well next to a Neutron. That combination in euro rack modules would require a substantial amount of money. 5 LFO, 4 oscillators a... See more

Rated 5 out of 5 stars

I had a great experience purchasing products that aren’t yet available through Dutch (online) retailers. I ordered the Kanto Ora + Sub8 set, and it was shipped quickly and with exceptional care. The... See more

Company details

  1. Musical Instrument Store

Written by the company

Gelanceerd in 2003 en nu met meer dan 1.500.000 klanten, Gear4music is een vooraanstaande retailer van muziekinstrumenten en muziekapparatuur. U kunt muziekproducten kopen van orkestrale instrumenten tot rock-'n-roll, inclusief gitaren, drumkits, digitale piano's, saxofoons en cello's, zowel als toonaangevende opname- en studioapparatuur. Van beginnersgitaren tot professionele microfoons en versterkers, de Gear4music online muziekwinkel heeft een enorm scala aan muziekapparatuur beschikbaar. Of je nu op zoek bent naar een viool, keyboard, elektronische drumkit of PA-systeem, wij kunnen u helpen. We hebben enkele van de grootste merken op voorraad, waaronder Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer en Gibson, evenals ons eigen voordelige assortiment van Gear4music muziekproducten. We zijn voortdurend bezig met het ontwikkelen en verbeteren van onze klantenservice door distributiecentra te openen om leveringsopties te verbeteren en levertijden te verkorten.

Gear4music.nl Gegevens

Written by the company

Retourneren zonder gedoe
U kunt met volledig vertrouwen en gemoedsrust bij Gear4music bestellen. Wij bieden standaard een 30 dagen niet-goed-geld-terug garantie die kan worden verlengd tot 180 dagen tegen een kleine vergoeding. Dit is ter aanvulling van onze productgaranties, die bescherming bieden tegen productfouten of defecten binnen twee tot zes jaar na aankoop. Onze 'geld terug'-garantie is een aanvulling op uw wettelijke rechten en wijkt af van het aanbod van veel andere verkopers, omdat onze terugbetalingstermijn 30 dagen is in plaats van de Europese standaard van 14 dagen. Het is tevens gemakkelijk om iets terug te sturen via ons online retourscentrum op onze website.
Kies uw eigen leverdatum
U kunt uw eigen leverdatum selecteren door de kalender in uw winkelwagen te gebruiken. Krijg uw bestelling geleverd op een dag die u goed uitkomt - we bieden een breed scala aan bezorgopties voor elk budget.
Goede prijzen en uitstekende service
We willen het aanschaffen en bezitten van muziekinstrumenten en apparatuur voor iedereen gemakkelijk maken, door geweldige prijzen en uitstekende service te bieden, ongeacht waar u woont of hoe u bij ons koopt. Wij leveren muziekinstrumenten en apparatuur vervaardigd door veel van de bekendste merken in de industrie, tegen zeer concurrerende prijzen. We produceren ook een reeks muziekproducten van eigen merk, met hoge kwaliteit voor fantastische prijzen.
Meer dan 1.500.000 geregistreerde klanten
Gear4music is een van de grootse verkopers van muziekinstrumenten en apparatuur in Groot Britannië geworden, met meer dan 1.500.000 geregistreerde klanten. In 2019 hebben we Gear4music in 19 verschillende talen gelanceerd, en we zijn nu een van de snelst groeiende muziek bedrijven in Europa.

Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

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(5,692)

222 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service on the planet

Worst customer service on the planet. They just straight up ignored me, even though I was very polite.

Never shop with them. Items supposedly in stock are not.

January 8, 2024
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Dimitir,

Thank you for your review.

We are truly sorry to hear that you had an unpleasant experience, and we would like to apologise for any inconvenience caused by this.

We can see that you have not had contacted our customer service about this directly.

Please feel free to contact us via info@gear4music.nl with a detailed description so that we can support you.

Kind regards,

Gear4music

Rated 1 out of 5 stars

aweful logistics and problems with delivery

That's not the first time when gear4music simply forgot to send my order, keep in on their records that it was delivered

December 29, 2023
Gear4music logo

Reply from Gear4music

Dear Peter,

Thank you for contacting us.

We are sorry to hear that you are having problems with the delivery of your order.

One of our colleagues will contact you about a possible resolution soon.

We would like to apologise for any inconvenience caused by this.

Kind regards,

Gear4music

Rated 5 out of 5 stars

Prompt Shipment

The item was packing well and shipped without delay. I would shop here again. The MIM bass turned out great although there have been concerns about Fender QA lately.

December 21, 2023
Rated 4 out of 5 stars

New Launch - G4M 529 Pro 8 String Review

The product was delivered fast and in great shape. I got the new launched 529 8 string model. I wasn't expecting such quality for such price. I had only looked up some reviews on the older model(Subzero) and none of the problems that were mentioned were present on the new model. Obviously it's not perfectly set up right out the box but it's all things that can be fixed(truss rod adjustment, leveling the frets, nut slot adjustments). The only main concern i have is the delivery date, which it was way too quick! I had set up a schedule to receive the package but it was delivered one day early. Luckily I was home by then so there were no issues but it's one thing to keep in mind.

November 13, 2023
Rated 3 out of 5 stars

De tas is fantastisch

De tas is fantastisch, de transporteur (gps) waardeloos.
Tenlang om hier het hele verhaal te doen

October 6, 2023
Gear4music logo

Reply from Gear4music

Beste Jeroen,

Bedankt voor uw feedback.

Het spijt ons te horen dat u problemen met de levering van uw bestelling heeft ervaren.

We kunnen zien dat dit nog niet aan ons klantenservice is vermeld.

We nemen binnenkort contact met u op om u verder te assisteren.

Met vriendelijke groet,

Gear4music

Rated 3 out of 5 stars

One stand new, other slight damage

Ordered 2 speaker stands. Product arrived in promised time. However one of the box was packed and sealed differently. One stand has pretty nasty paint damage (could be returned product since package has no real visible damage).

August 20, 2023
Gear4music logo

Reply from Gear4music

Dear Aleksander,

Many thanks for your review.

We are sorry to hear that one of the stands that you received has not arrived in perfect condition.

It seems as though you have not contacted us to let us know about this issue. We offer a 30 day money back guarantee which means that we can offer you a replacement stand if we organise a return for this.

Our customer service team is here to solve any problems that may arise during the course of your purchase. We would never want a customer to feel that they have made the wrong choice after ordering from us. Please accept our apologies for any inconvenience caused.

Yours sincerely,

Gear4music

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