GearUp Motorcycles Reviews 24

Deeply dissatisfied with the service and overall experience I have had with this joke of a so called motorcycle company, as well as the conduct demonstrated by its owner.
From the outset, my interactions with your business have been marked by a lack of professionalism, poor communication, and an apparent disregard for customer satisfaction. The quality of service provided fell far below any reasonable standard. I had the bike a matter of weeks before it started to break. Promises were made regarding workmanship that were simply not honored, leaving me inconvenienced and frustrated. More concerning, however, was the behavior of the owner. Rather than addressing my concerns in a respectful and constructive manner, I was met with dismissiveness and, at times, outright rudeness. This level of conduct is unacceptable in any professional setting and reflects poorly on the entire operation.
As a paying customer, I expected a basic level of respect, transparency, and competence—none of which were adequately provided. This experience has not only caused significant inconvenience but has also eroded any trust I might have had in your business.
AVOID! AVOID! AVOID!

What a shame I can’t rate this company 0 WARNING TO OTHERS do not be scammed by this company selling motorcycles when it doesn’t fit the description. He’s done a dodgy MOT as the motorcycle has faults with the exhaust it’s as rusty as anything and he’s hidden the holes with spray paint, faulty gear box, damaged to rear wheel and faulty battery as every morning the bike does not start. If you ever buy a motorcycle from this company make sure you double check EVERYTHING. As stupid as I were to put my trust in this company been refused a refund and been refused any warranty only had the motorcycle 1 month & 4 days and he says the warranty has expired. Very disappointed I will be taking further action….. being called a lier and very rude towards customers when he knows he’s in the wrong…. Offered no help or advice what so ever!!!

I have only been out on the bike once due to waiting for my CBT. Seller was great with being contactable, they delivered quickly and the bike seems to be exactly as described. No complaints at all.

Great service, fast at replying and deliver same day. Very friendly and would recomend.

I've only used this company once can honestly say they came from Leeds to hull to do some business with me they ran me round all over hull for reasons and dealt with our deal as they said they whould great set of lads I whould gladly belive in there trust again kind regards

Bought a bike from Leeds11 also got it deliverd same Day.
Well happy from start to finish.
The lads who deliverd was so good even helped me to take to back garden and gave me free bike cover as it was a surprise for my 16yr old sons birthday
The bike was exactly as it was on the description not a fault I could find on it.
There's days it's great to find real honest sellers.
WELL DONE IM REALLY HAPPY WITH THE BIKE And my son was.
THANKY YOU GEARUP

Great place to buy a moped, the bike came to me delivered and was exactly as ad stated, guys went through everything with me, explained in detail, would 100% recommend these guys

They sold me a faulty bike, when they sold me the bike, I noticed there is a check engine lamp on, they said its the battery, no it wasnt, they sold me with a hidden prblem and try to tell me I did something with the bike. Clever. And they wont give me back my money.

Reply

I bought the bike at 12th of may, I made the review at 17th of may, what 4 weeks sorry? I sent a message to you at facebook, you said “Only thing we can suggest is you get the sensor replaced and we will sort something out with you to cover the sensor replaced.” The bike is not moving. How to get the sensor? Rip apart the bike? Am I mechanic? What do you want for me? Push the bike to the nearest worksop? Or pay someone £150+ to trasnport the bike to the workshop? How should I contact you, soon I mentioned legal action, you blocked me, I cant even call you back because you called me without a caller ID. You forget even if you blocked me, I have all of the messages, with date and time.

And what should I do, I was lucky because I can cancel the insurance for the bike, so I dont need to pay every month for something what I would like to use, but I can’t because its not turning on. If you want you have time till monday (2nd of june) to fix the bike, I am aviable every day after 7pm. At monday cash4bikes coming to pick it up, because I need to sell it…even if they offer 4-500 for a bike what I got for £1700. I feel myself lucky because I lost “only” £1200

But first you need to unblock me, at facebook, because thats how you dealing with customers, block them and they not exist anymore. Dont call me, next time I will record the call.

Amazing service and people they really made me feel at ease when purchasing my first vehicle they explained in depth everything I need to do and everything about the vehicle they went out of their way and kept me safe when some bad people ended up showing up and went out of their way to put the scooter inside where it would be safe for the time being all round amazing service I count bit of asked for a better experience I would vouch for them and 100% recommend

Great guys made the experience very quick and easy.
Reasonably priced and good quality bikes
Looking forward to the showroom!
Pleasure to deal with
All the very best for the future

10/10 Service, fast delivery and very trustworthy

I was looking for a 125cc sporty style bike and I came across a Lexmoto lxr they had for sale but I was over 200 miles away from them, they offered to deliver the bike the same day I bought it which I was so thrilled about and the delivery cost was very good! The whole experience was fantastic they provided a full video on request and the bike was checked and cleaned up before it was delivered, it arrived at my doorstep in nearly what i could describe was perfect! Definitely recommend to others that are wanting a strong reliable bike!

Great bikes lots of 125 & 50cc motorbikes and scooters to choose from, the manager I spoke to on the phone was fantastic was extremely helpful very down to earth and gave me great guidance on which is a good bike regarding height for my daughter! Fantastic delivery service the drivers was brilliant, they delivered the bike same day I purchased it! Highly recommended will definitely be buying again :)

I bought a bike from them at the weekend. I was interested in a few so they helped me choose the right one and I'm really pleased with what I bought. I collected it as I live close, but they also offered to deliver it which is a useful service too.

I was asked to pay a deposit before the motorbike was delivered. I reluctantly paid(which I wish I had never done)When the motorbike arrived it was not how it looked on the videos so I questioned this and I was immediately met with hostility. This really put me off so I kindly asked for my deposit back and said I was going to take my business elsewhere. I did not get my full deposit back and was told that was due to advertising and delivery costs even though I did not want the motorbike! If the bike was in good condition I would’ve bought it no questions asked but I am not wasting my money on something in such terrible condition. As soon as they realised I wasn’t going to hand over my money they started to become even more hostile and act like bullies. This is not how a business should be run.
There is absolutely no way I would ever recommend buying anything from gear up motorcycles aka RS motorbikes.
Stay well away.

UPDATE. I have had absolutely no contact whatsoever with this company since the first review. I have been blocked on social media so I cannot contact them and I have been blocked by phone, so for them to reply and say “if I have any concerns contact them directly” is insulting. They know full well I had no way of contacting them. They just thought they would block me and I would go away quietly.
The first I have heard from them since my ordeal is a reply on my review today.
They have replied with false information trying to make me out to be a liar and make out as though my review and other negative reviews are not real. As everyone can see the negative reviews are heartfelt and people have taken a lot of time to write them because they are genuinely upset, myself included.
As for my review not containing details, I was asked to submit any details and information to trust pilot directly I did not need to disclose that information on my public review.
I wish I had read the reviews on trust pilot before attempting to purchase anything from these people, I am starting to think the 5 star reviews are the fabricated ones done by themselves because there is no way anybody in their right mind would give this “company” 5 stars.

Thank you for being kind and honest really appreciated it, have a good day buddy hope to do business with you again soon.

I am giving 1 star because of the terrible management and customer service. Awful experience from the start. Would not recommend buying anything from this company.

I wish there was an option for 0 stars. The whole experience was nightmarish. I paid a deposit of £250 for a scooter, the scooter was brought to me and was in terrible condition. I told them I did not want to purchase it in such terrible condition. They got angry and left, I had to beg for my deposit back! They became impossible to contact so I left comments on their Facebook page in the hope someone would contact me instead they blocked me! When they finally did contact me I was told to remove my comments or I would not be getting any of my money back. I begged and begged for days to just return my money. I have still not received a penny. I was forced to contact my bank to try and get the money back. Just an all round terrible experience. I advise anyone to stay away from this “company”.

They have not replied to me since stealing my money but now I have left bad reviews they are finally replying! It’s clearly getting to them. I’m happy to lose my money as long as everybody who reads this never does business with them. Hopefully I’ve saved a few people from being scammed like I was. I have a good job thank you and I am an honest hard working person, more than can be said for you. Making a living off stealing peoples money.

STAY AWAY FROM GEARUP MOTORCYCLES aka R S MOTORBIKES (ON FACEBOOK)

EDIT March 2026 - still had absolutely no contact with Mr Suleman but for some reason he has decided to reply to me after all this time. His company is clearly not doing so well and we know why. Still no refund received from him even though he says otherwise. I have full bank statements to prove this. Absolute robbers. Again I stand by what I said STAY AWAY FROM THIS COMPANY IF YOU WANT A RELIABLE BIKE. GO TO A REPUTABLE COMPANY INSTEAD. YOU WILL BE GLAD YOU LISTENED TO ME!

I originally made an enquiry about one of their bikes for my son but discovered that someone had got to it before us. They immediately made a new bike available to us before it had been listed and the whole process was great. Clear communication, a video on request, the bike was checked over and repaired before sale and it was brought down from Leeds by a really friendly and knowledgeable pair of delivery men. After chasing around private listings for the Yamasaki it was reassuring to deal with some experienced pros and would definitely recommend to others.

A* service, quick and easy delivery. First time getting a 125, seller answered all questions and provided full log book and green slip, with free hpi report and MOT. Would highly recommend, very nice guy will definitely be going back in the future.

The guys was great, very honest and polite, gave me a great price and i cant wait to buy from them again!

Thank you!