Gearvet - Outboxer, LLC Reviews 

342
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting staff for their helpfulness and responsiveness, often assisting with order changes and replacements even for customer errors. Products are frequently commended for their high quality, described as beautiful, well-constructed, and durable, often exceeding expectations with vibrant colors. However, some customers noted concerns about product quality, mentioning items that appeared screen-printed instead of embroidered, or had cheap material and misleading descriptions. A few also reported issues with order tracking and communication, experiencing long waits or difficulties receiving purchases. Additionally, some reviewers found certain apparel items ran significantly larger than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent material and... See more

Order

Consumers generally report positive experiences with their orders, often praising the quality of items... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, understanding,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent material and overall... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi everyone, I am extremely impressed with Gearvet. I was skeptical at first but thought I would try through paypal. They responded super quickly regarding MY mistake in ordering. Mia ..... A real per... See more

Rated 5 out of 5 stars

I placed two separate orders hoping to receive them by Veterans day . My first hat arrived and was exactly like the picture the second one had issues with the embroidery. I sent an email explaining... See more

Rated 5 out of 5 stars

I am in customer service and I must say Mia has been nothing but helpful. I tried to surprise my AirForceWifey veteran hubby with a bomber jacket. I ordered the wrong size and they are graciously will... See more

Rated 5 out of 5 stars

The company sent my initial order. When I receive the order everything looked great. The colors was bright and vibrant, but I ordered a size to big. I called the company and they was ready to ship ou... See more


Company details

  1. Fashion Designer

Written by the company

Welcome to Gearvet.com, where we honor the bravery and dedication of U.S. veterans with our wide range of high-quality apparel and accessories. At Gearvet, we're committed to providing our customers with stylish and functional products that reflect their pride in military service. From rugged outdoor gear to stylish everyday wear, our collection has something for every veteran and patriot. Join us in celebrating our nation's heroes and shop with confidence at Gearvet.com today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(342)

210 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM!!!!

I have never felt with a more corrupt company. They had no problem whatsoever taking my money!!!! I have sent over a dozen emails asking about my purchase. They are all returned by a standard reply from "Mia".
I receive updates every other day showing me my order is shipped. I live in Salt Laker City and my last three updates where in this order. Your order has arrived to the shipping center in Denver Colorado, next was in Seattle Washington and the most recent in Anchorage Alaska. WTH?!?!?!?

DO NOT WASTE YOUR MONEY HERE!!!!

What a way to treat a veteran!!!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

USMC – 2 T-Shirts and 1 Hoodie – Carl D – Semper Fi

I ordered 2 USMC T-shirts and 1 USMC hoodie. I was really impressed with the designs of all of them. I really like the colors and how you have the EGA and USA flag on the sleeves. The material is very soft and comfortable. I look forward to ordering more items for my relatives who are Vets.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Communication for Custom Polo Shirts

Excellent Communication throughout. I tried other vendors because I really wanted a custom polo. After vetting a few I almost gave up. Gearvet passed with flying colors. They provide prompt answers; normally within 24 hours, they also provided the example of my order to ensure my satisfaction. I wear a large shirt and I fit snugly into it. I am very pleased and will be ordering more merchandise.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Personalized hat … perfect!

I ordered a hat for my dad and asked if they could add the name of his ship instead of his rank: they did this and it turned out great! I have never been able to have so much communication with a company before and Amber was so quick to reply. I highly recommend Gearvet for any items and will def order again!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I AM WARNING ALL UNITED STATES MILITARY…

I AM WARNING ALL UNITED STATES MILITARY VETERANS, RETIREES AND ACTIVE DUTY AND THEIR FAMILIES YOU WILL NEVER RECEIVE ANYTHING FROM THIS COMPANY WHO RUNS MULTIPLE OTHER CRIMINAL SITES TO STEAL FROM THE ONES WHO HAVE SWORN TO GIVE THEIR LIVES TO PROTECT THE CRIMINAL BUSINESS THIS COMPANY CONDUCTS! I ordered three items from them totaling almost $150 dollars and they mislead me for weeks and weeks which will be years eventually! I first noticed that the original order supposedly came from Grapevine Texas about four hours away from where I live, but then it started bouncing around in and out of US Customs but as a detective friend of mine at the FBI cyber crime division explained to me and so did USAA, well packages originating in Texas would never under any circumstances have to go through any kind of import or export service cause domestic shipping does not require it. On the days when I reached out to the company via text cause they don’t have a direct phone number and they don’t answer emails it was weird cause it would all the sudden move on a step in shipping.

My packages and mail go to my local UPS Store to my Personal Mail Box and therefore I wasn’t the only one who was watching for anything addressed to me by GearVet or its parent company as I was not once given a actual valid tracking number that links to any United States shipping company ie..,, FedEx, UPS, Ontrac or the United States Postal Service. I was given a tracking number who in reality is my “order” number and in no way is there any way of actually tracking your package delivery with any legitimate company. I AM PLEADING WITH YOU ALL KEEP YOUR MONEY SAFE GO ELSEWHERE

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed!

Hi everyone, I am extremely impressed with Gearvet. I was skeptical at first but thought I would try through paypal. They responded super quickly regarding MY mistake in ordering. Mia ..... A real person 😊, not AI , quickly made changes, with no problems. The electronic digital contact ( text and email) felt so warm and sincere. Go visit the site. They have lots of cool gear. Thank you Gearvet and thank you Mia!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have been customer for awhile Gearvet…

I have been customer for awhile Gearvet products are good quality at great prices customer service is top notch but what impresses me people other vets stop to ask where did you get that jacket or hoodie iam get compliments all the time and thanked for my service as a us marine veteran shipping is great even though it’s not very close thank you Gearvet

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I am very pleased with the great customer service that I received. I needed to change my order to a different size. My request was answered very quickly. This is the best customer service I have received from all of the online retailers I have used in years. I will definitely order again.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Their garments run small

This company has responded and addressed all my concerns. They are an excellent company to do business with. I fully stand behind them. It is rare in today's world to find an honest company to do business with, but thankfully, this company is one of these.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

GearVet is outstanding

GearVet is outstanding! What a great company to deal with.
I've never been so pleased with such great customer service. Never did I expect what they did for me. And, they were so courteous, treating me like I mattered.
If you are looking for Veterans gear, this is the first company you should try. I guarantee you'll be happy you did.
Thank you very much GearVet for your great service!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase experience with Gearvet.

when I contacted them concerning an issue they were immediate in contacting be back and assisting me. Very friendly and helpful. I would highly recommend them as a company that stands behind their product and goes all out in making your purchase experience very satisfactory. Amber is the customer rep who assisted me and she is a shear delight.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake on my order

I made a mistake on my order, I submitted a change request almost as soon as I sent the order off. I had a remain within 12 hours informing me the order:request had been changed. I will continue to do my business with this company.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very proud Airforce mom Dee

The site was very easy to use. The prices were great and the extra discounts were fantastic. Also I needed to add something extra to my order, I emailed them and their response was very quick and helpful 🙂

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I placed my order at 2130 hours. The next morning At 0630 I received an email advising me my order had shipped. The shirts I bought run big and I wasn’t overly thrilled with that. I contacted the company and they responded quickly and went above and beyond to make me a happy customer. All of their correspondences were within the day. Their products are of good quality. I would not hesitate to order from them again.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

They are the best !!!

I have dealt with many military accessory companies over the years, but, Gearvet is by far the most accommodating, courteous, and easy to deal with. These guys are on the top of my list. And the prices are good.

October 31, 2025
Unprompted review

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