GeckoCustom Reviews 3,476

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 476 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting their durability, vibrant colors, and overall excellent craftsmanship. Many people are delighted with the unique and personalized items, finding them to be meaningful and well-made gifts. However, some customers experienced issues with their orders, including extended delivery times and items not matching what was advertised. There are also mixed opinions regarding customer service, with some reviewers highlighting prompt and helpful responses, while others report difficulties in communication and resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and personalization. Many customers are ecstatic with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the vibrant and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the quick delivery and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers express frustration with long delivery... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. They worked with me to optimize my provided images and let me know when I needed higher res images. They incorporated the edits I made (I know a little bit of Photoshop) so... See more

Company replied

Rated 5 out of 5 stars

I bought two pairs of custom pajama pants for my husband and my mom for Christmas - one with our dog and one with three cats for my mom. They are truly incredible! The photos printed perfectly and the... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Perfect Santa Gift Bag for My Dog! I absolutely love this Santa gift bag for my dog! The size is perfect—plenty of room for toys and treats without being bulky. The graphics are adora... See more

Company replied


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Fashion Accessories Store

Written by the company

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I really appreciate it the pajama pants…

I really appreciate it the pajama pants my son really loved it. It was a dog that passed away and he loved that dog so the pajama pants. He actually started crying when he seen the pajama pants, he said he would keep these forever thanks again

March 27, 2026
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Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

The garden flags were absolutely…

The garden flags were absolutely stunning. The colors were bright, quality great and delivery time was quicker than expected.

March 17, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

It's been several weeks and 7 emails…

It's been several weeks and 7 emails and no reply to my problem with the decals. Oh, they'll send an automated response, but no one actually replies. I ordered Route 66 decals that come with a clear tape backing. If you try to pull it off, the decal comes with it. And it looks like crap with it left on. I suspect t i have bad decals, but as I said earlier, no one gets back with me. The decal looks awesome otherwise.

March 2, 2026
Unprompted review
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Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

First order came 20 days later and it…

First order came 20 days later and it was not matching the poster of our dog. We complained about it and we received a replacement poster but it was not our dog!!! Since we have not received any emails back from this company! A waste of my money!!

December 9, 2025
Unprompted review
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Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We did check the email history and see that we sent the replacement that is correct with the design you approved before we sent the item. Please note that you ordered the generated AI design so we don't print directly the picture you uploaded. Before processing the replacement, we sent you the design file and you agreed with it.

Rated 1 out of 5 stars

I ordered a $45.00 "banner" for…

I ordered a $45.00 "banner" for America's 250th birthday. It was customized with our last name. When I was checking out, it included a "flag box" for $5.99 that I had to order to proceed with check out. I did look on their website and they are "located" in NY. I wanted to made sure they were made in USA. Well, when DHL delivered a month later.. I realized I was wrong with my assumption they were manufactured in USA. The banner basically looks like an oversized pennant. It was rolled up like a poster in a skinny flimsy box. But they did include some little zip ties to hang it. I emailed them and let them know my disappointment. They replied w/in 2 days and said they were sorry about the box misunderstanding. I don't even know what that meant. Anyway... what a joke. What a waste of $45.00.

March 1, 2026
Unprompted review
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Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 4 out of 5 stars

loved my banner

loved my banner, but thought it should be made with thicker material

March 4, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to leave us this review. We’re looking forward to making your experience even better in the future!

Rated 4 out of 5 stars

Nice products

Very much nice products made of a good quality. The design yourself tool is easy to use and you can preview your products

March 20, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to leave us this review. We’re looking forward to making your experience even better in the future!

Rated 1 out of 5 stars

I'm a repeat customer

I'm a repeat customer. The company blew off my customer service email for 60 days. Then, they look at the faded pics of the product they sent me - and deny any defects, and gives me the canned reply back. This after I checked in more than once waiting for a reply.

March 16, 2026
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Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Received our 250th anniversary banner…

Received our 250th anniversary banner today. Quality product, great customer service. The delivery placed the product in an unusual place. Customer service sent a photo of where the delivery was placed. I will be looking at other products for our countries 250th anniversary, to purchase in the future. I would highly recommend to others!

March 17, 2026
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Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 1 out of 5 stars

I have not ordered anything from this…

I have not ordered anything from this company but have been charged. What's going on ???
John Singleton just found out scam accreditation 2am esdt

March 17, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 4 out of 5 stars

The merchandise is great

The merchandise is great. The wait was not.

March 15, 2026
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Reply from GeckoCustom

Thank you so much for taking the time to leave us this review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

The shirt looks fantastic

The shirt looks fantastic

March 12, 2026
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Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

You were able to encompass so much and…

You were able to encompass so much and just one SOLE My Sun has no idea. I’m gonna surprise him with this on graduation day. I appreciate your work. It’s amazing and it means so much to me. My grandfather‘s picture looks so alive.

March 14, 2026
Unprompted review
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Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 1 out of 5 stars

Get from Amazon.

Ordered a hat and some decals from them. Both wrong. No satisfaction. Buy from Amazon for less than half the price, no shipping and it'll come the next day.

March 9, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

I bought the button up shirt for my…

I bought the button up shirt for my brother as a gift and he loves it. He’s a small man so therefore the shirt is kinda long for him. Which is exactly for most people. He likes to tuck his shirts in because he was military and can’t because when he does you can’t see all of the beautiful design on the back. The color La are beautiful and he wears the shirt with pride. First thing he did was look to see where it was made and smiled. Made in America. Thank you so much.

February 27, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 1 out of 5 stars

250th Anniversary Banners

I ordered four 250th Anniversary banners to hang on our barn. I usually have red white and blue cloth bunting there and this would be special for a special year. They arrived about two weeks after ordering and were packaged tightly folded. We carefully unwrapped these vinyl banners but there were creases that we couldn't smooth out. We hung them anyway hoping they would smooth out over time. With no direct sunlight, the creases lost their ink and the banner edges started fraying in less than ten days. I was hoping they would last through Independence Day but I don't think they will be in good enough shape by Memorial Day. Deeply disappointed in the quality of these banners.

February 26, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Yard sign

Placed an order on Saturday, realized I made an error, sent email, received notification they received, 1st thing Monday morning I received an email, explained the error I made on my order. Notification received with picture of b the correction. Received my order yesterday. Awsome job. Great communication.

March 4, 2026
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Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

250 Stickers

Grat product nice detail arrived safe would recommend them

March 3, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Great gift idea!

This little lego thing was a cute little gift keepsake for Valentines Day. And it came put together, which I actually loved! The quality is great! Exactly what I wanted. Thank you!

February 1, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

America 250 Window Decals

We ordered two car decals and decals are just as Gecko advertises. Clear, brilliant colors and zero pixelation. We will order again from Gecko. Great quality!

January 19, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

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