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Rated 1 out of 5 stars

If you buy anything from Geekbuying don't expect any after sales service. These guys are the worst in the world. I have never heard so much BS before from so xalled customer service. Geekbuying is s... See more

Rated 5 out of 5 stars

Once again the customer service of Geekbuying.com was outstanding! I haven't receive my order and ask for refunding. They guide me how to prove that i didn't receive. I send the proof and Geekbuyin... See more

Rated 5 out of 5 stars

Good customer service, sometimes shipping is delayed due to big traffic but customer service team always respond fast and try to fix the problem for you. Been using them for over 3 years now. Recommen... See more

Rated 5 out of 5 stars

I received the email with the tracking number but i couldn´t find how to track it, i asked to customer service 02 and they answered my question in 2 minutes with a link to the tracking web. Really goo... See more

4.3

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.3

All reviews

(26)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't buy from Geekbuying. They are cheap for a reason..

If you buy anything from Geekbuying don't expect any after sales service. These guys are the worst in the world. I have never heard so much BS before from so xalled customer service. Geekbuying is supposed to arrange for the collection of the failed Fossibot f3600 which, thus far, has taken 3 months, without success. Currently, Geekbuying is blaming UPS for the screw ups. After having dealt with Geekbuying these last 3 months, UPS are most definitely not to blame but they might like to know how Geekbuying is trashing their reputation.
I spent nearly €6000 with Geekbuying and they value their customers so much that they do nothing to support the sales.
Pay a bit extra and ensure you get after sales service - Geekbuying is not worth the few euros you save - buy from reliable and reputable companies with proven track records.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from geekbuying.com. KUGOO S1 Pro case

No refund, just harm.

1. KUGOO S1 Pro was bought in August, ridden for a month.
2. In 2021 March it was taken for a ride for three times.
3. On the third ride, front wheel came of. Luckily person survived as riding speed was close to walking speed. Medics had to restore the face which was damaged upon accident.
4. No apology, no refund, no resolution from geekbuying.com, just offer to send it back on my own money.

Folks, never buy from them again. It is an honest advise. As for this case then it will be spread all over the internet to save people from such situations.

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

I bought a Kugoo M4 Pro from…

I bought a Kugoo M4 Pro from geekbuying, it stop working after 4 months. I sent you all the information, geekbuying requested including photos and a video showing you the problem. You still will not collect it after many emails to you.

I paid you extra for your( Local Return Service) Geekbuying are delaying authorising the scooter to be return back to Poland to be fix or exchange for a new scooter.

I'm very disappointed that I cannot use my electric scooter for over two months now and I am very unhappy with your customer after service. (Order No: 5281873) from GeekBuying

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick respond, product as described, delivered in reasonable time due to covid-19 situation.... Recommended
Order [TR1025593483]

June 13, 2020
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, sometimes shipping is delayed due to big traffic but customer service team always respond fast and try to fix the problem for you. Been using them for over 3 years now. Recommend.

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

Good response

I contacted to Customer Service for my order 4857645 about shipping address change.
Their service responded very nice.
I can recommend them!

February 10, 2019
Unprompted review
Rated 4 out of 5 stars

Good at the end

I had a mixed experience with my business with geekbuying. I have purchased allot of things with them and never had an issue until I bough a OnePlus phoe. On the website it showed in stock yet they did not have.

At the end it all turned out well and they will ship soon

Great products at great prices they just need to attend to the processing time

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

When something goes wrong we need excellent customer service.

Once again the customer service of Geekbuying.com was outstanding!
I haven't receive my order and ask for refunding. They guide me how to prove that i didn't receive. I send the proof and Geekbuying.com reply the the refund was took place within 2 week. Truly 1 day before I the deadline expired I saw the money back to my account.

Thank you geekbuying.com because when something goes wrong we need excellent customer service.

August 30, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Is my first buy from this site and I am very surprised with their service
very good shop to make you online purchase with an excellent online support service

March 2, 2017
Unprompted review
Show reviews in all languages. (26 reviews)

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