Geeks2U Reviews 754

Matthew made us feel comfortable with his knowledge and actions. Explained what he did simply so we had some understanding on what he was doing. Gave us good advice for the future. Thank you
Les

Roy was fantastic! Knowledgable and quick so we didn't have to pay more than the hour. He was friendly and professional. Will definately be requesting Roy next time we use Geeks2U

I booked the service for convenience as I work from home. The booking process was clear, simple and costs were provided upfront. I was pleasantly surprised to get a booking for 8am the following day. Robert arrived a little ahead of time and was highly professional. He took notes on the issues I was facing and explained possible causes and how he would address them. He was here for an hour and tidied up multiple competing programs and versions as well as showed me some hardware maintenance tips I was unaware of. I highly recommend this service to anyone who appreciates quality customer service and prompt, efficient delivery.

First time I have used Geeks2U and was a random choice after googling for help. Happy to say was a very good choice I would not hesitate to use them again. Friendly and very prompt service.

Robert being a more mature male was not quite what I was expecting. However he was sociable and knowledgeable, and he explained what he was doing as he went along. He has ordered a new WiFi adaptor for me and if that works for I would move my rating to 10.

Jason has been our technician for some time. He arrives at precise, booked, times and makes our problems disappear quickly.

It is the first time we have used this service and were etremely happy with it. The technician was very friendly and extremely knowledgeable and fixed our problem and gave full explanation of it.

I am 80 and find IT information hard to grasp. All too much energy and time is taken up by trying to solve my IT difficulties. I would much rather be doing other things. Ariel explained things simply and resolved my problems smoothly and patiently. I also thought the cost was worth it. Thank you to Geeks.

I was very impressed with Tony, from Geeks2U. Tony was very professional and highly skilled. He had the expertise to fix my long list of technical problems, with my laptop and TV. Tony worked efficiently and effectively. He explained what he was doing in easy to understand terms. He showed me how to access the programs he installed for me. I highly recommend Geeks2U and Tony.

Michael came, he listened, and he fixed the problem. He explained what happened and why, and made sure it can't happen again. That's why he got 5 stars!!

Friendly, quick and all up and running smoothly - if only the same could be said of the interaction with Telstra who, despite their High Fees and Charges, seemingly deliberately make things difficult. As the least nerdy-person I would recommend Geeks2U and will, when needed use again. Thanks, Paul!

Professional, very informative service.

Technician, Chris, arrived on time. He explained what was wrong and what needed to be done to repair problem. He then showed me what I needed to do to make the printer work for me. Very efficient.

I must have gotten the worst tech on the planet. First day he arrives late, charges me $400 and gives me an invoice from Geeks2U. He charged me $ 120 for a piece of equipment that costs no more than $35 at Officeworks. I can understand some kind of mark up but that was daylight robbery. When I booked the appointment with Geeks2U I was promised a discount as I am on a disability pension. He refused saying whatever deal I had with Geeks2U had nothing to do with him. When leaving, he hands me a business card showing Jims IT Services. Their number was scribbled out and replaced with his personal mobile number. Anyway, Day 1 did not solve any of my computer/communications issues. I phoned the private mobile number on the Jim's card he gave me and he came back the next day (not the same day as he said he had to research the problem) and charged me another $150 and still nothing was fixed. Seemed like he wasn't quite sure of what he was doing. He was as cold as ice, impossible to talk to and I was made to feel very uncomfortable. Never again! I then put out a call on Facebook and found a fabulous tech who lives locally. He had everything up and running in a very short time. Problem was not complicated at all. According to this tech, the part I was charged for looked like it had not been replaced at all and he indicated that I'd been ripped off at that price. Furthermore, that part had nothing to do with the problem at all. I asked this rip off dodgy tech for an itemised invoice.....all I got was a receipt sent to my mobile. I'm still waiting for this itemised invoice as I intend to follow this through.

They were available at very short notice to come to my home and fix the 'crash' problem with my computer. Muhammad quickly understood and resolved the problem I had, allowing me to get back to work within very short time from my initial enquiry.

I had a tech come out - he could not fix my issue so he said he would come back next day. He did not come back and Geeks 2u started sending me the invoice saying i did not pay which i did.
They said they will send another person who will fix the issue free of charge. Tech came could not fix my issue or help me. I was charged for this service, and they referred me to a debt company now.

I spent nearly 200 for initial consult which could not help me and now they want me to pay 158 dollars and are sending the debt company after me.
For a service fee which should have been free.
My issue has not been resolved still.

It went very well, laptop back to normal. Technician knew what to do.

My experience with the tech was very professional, explained what and why with the things he was doing. Very helpful pleasant, got the problem sorted. The cost was very reasonable.

Unfortunately I was not happy with the technician I had. Given I’m not a Geek which is why I contact your service I was not expecting this guy to say “why did you buy that for” in relation to an inadequate router that I bought. It was incredibly rude and in my home too. Frankly I wondered if it revealed a sexist attitude. I won’t use you again and will use JB HiFi.

Great interaction and excellent service. Fully met my requirements, Many thanks for your assistance Shannon.