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Gejser Reviews 

14,929
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I am bit new in Denmark and new to vaping but was treated with the best customer service I've seen anywhere.... Was given best advice and even made a new friend. Take all my money in fact 😂😂😂 Grea... See more

Company replied

Rated 5 out of 5 stars

Super god service! Er så glad for min maskine og nethe var så sød og god til at hjælpe! :)

Company replied

Rated 4 out of 5 stars

Always perfect, Thank You Gejser. I asked, if they could make the nice ENVA much more mild e.g. 5mg nicotine, but unfortunately they are not able to do that. 18 mg, 12 mg is too strong. I wish we will... See more

Company replied

Company details

  1. Electronic Cigarette Store

About Gejser

Written by the company

GEjSER - Over 14 års erfaring i e-cigaretter

GEjSER var den første til at åbne en fysisk butik i Århus, og siden da er mange flere kommet til. Vi har derfor mere end 10 års erfaring med salg af elektroniske cigaretter.

Navnet GEjSER symboliserer alt det, vi står for: nordisk urkraft, styrke og ikke mindst damp.

Vi har et kvalificeret team af eksperter inden for elektroniske cigaretter, der altid står klar til at hjælpe. Skulle du have spørgsmål, er vores kundeservice altid tilgængelig på telefon 26 22 07 07 eller e-mail support@gejser.dk alle hverdage. Uanset om din henvendelse drejer sig om bestilling, levering af din pakke eller vejledning om e-cigaretter, er vi her for dig.

Vi pakker og sender alle webordrer 365 dage om året fra vores webshop, med dag-til-dag levering. Hvis du søger personlig rådgivning, kan du besøge en af vores mere end 50 butikker rundt om i landet.

Vores produkter er løbende under kontrol af Sikkerhedsstyrelsen, hvor e-cigaretter og e-væske registreres og godkendes. Dette sikrer den højeste sikkerhed for forbrugeren.

Hvorfor vælge GEjSER

Written by the company

Kvalitet altid i fokus
Hos GEjSER er kvalitet altid i højsædet. Vi udvælger nøje alle vores produkter for at sikre, at du som kunde får den bedst mulige oplevelse. Vores tætte samarbejde med Sikkerhedsstyrelsen betyder, at du kan være tryg ved, at alle GEjSER's produkter overholder gældende dansk lovgivning.
Hurtig levering – året rundt
Vi pakker webordrer hver eneste dag, hele året. Bestiller du inden kl. 15:30, håndterer vi din ordre samme dag, og vælger du DAO, kan du forvente din pakke allerede dagen efter – også i weekender og på helligdage. Vi leverer hurtigt og effektivt, så du aldrig skal vente længe.
Landsdækkende bytteservice
Med over 50 butikker fordelt over hele Danmark, gør vi det nemt for dig at bytte varer eller få personlig rådgivning. Uanset om du bor i en storby eller en mindre by, står vi klar til at hjælpe dig i en af vores mange GEjSER-butikker.
Prismatch – altid konkurrencedygtige priser
Vi stræber efter at tilbyde de bedste priser på hele vores sortiment. Finder du en vare billigere hos en konkurrent, matcher vi altid prisen – fordi vi mener, at kvalitet og gode priser skal gå hånd i hånd.

GEjSER tilbyder en nem bytteservice i over 50 butikker landet over.

Over 50 butikker står klar til at hjælpe dig med dit bytte.

Har du brug for at bytte dit produkt? Hos GEjSER er det nemt! Med vores landsdækkende bytteservice kan du besøge en af vores over 50 butikker og få byttet varen. Hurtigt og bekvemt.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(14,929)

1,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Super service

August 27, 2021
Gejser logo

Reply from Gejser

Hej Xavier.

Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊

Mange hilsner
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

Excellent!

Good products and arrived fast!

August 5, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hej Liliana.

Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊

Mange hilsner
Mads - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars
Gejser logo

Reply from Gejser

Hej Mark.

Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊

Mange hilsner
Mads - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

Easy

Easy, fast and quick delivery

July 26, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hi Eduardo

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 5 out of 5 stars

Super hurtig levering

Super hurtig levering. Kvalitet og service i top 👍

July 23, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hej Carsten.

Vi er superglade for at du har fået en 5 stjernet oplevelse hos os. Vi ser frem til at pakke din næste ordre 😊

Venlig hilsen
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

Great service online

Great service online. Good list of products and delivered very quickly.

July 15, 2021
Gejser logo

Reply from Gejser

Hello Neil.

Thanks a lot! We appreciate the 5 stars, and we are looking forward to handle your next order.

Best regards
Franck, customer service representative - SMOKE-IT

Rated 5 out of 5 stars

Fantastic!

super fast delivery, as well as fantastic products. I can safely recommend Smoke-it

July 7, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hej Marie.
Vi er glad for, at du føler du har fået en 5-stjernet oplevelse!

Venlig hilsen,
Franck - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

God service

God service 👍

July 7, 2021
Gejser logo

Reply from Gejser

Hej Mark.
Tak for de 5 stjerner! Vi ser frem til at levere til 5 stjerner igen næste gang.

Mange hilsner,
Franck - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

Great service and fast shipping

Great service and fast shipping. I'm absolutely satisfied! Thank you! :)

June 22, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hej Klára.

Vi takker mange gange for dine 5 stjerner! Vi er glade for at du er tilfreds med vores service 😊

MVH
Franck - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

GREAT

Great service

June 13, 2021
Gejser logo

Reply from Gejser

Hi Cristian.

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 4 out of 5 stars
Gejser logo

Reply from Gejser

Hej Lasse.

Mange tak for din anmeldelse! Hvad tænker du vi skal gøre anderledes næste gang vi skal pakke en ordre for dig! 😊

De bedste hilsner
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

e-cigarette starter pack and smoke-oils

so wonderful and easy to use - e-cigarette. cigarette oils taste so very sweet and wonderful

May 6, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hej Steen.

Tusinde tak for din fantastiske anmeldelse, som vi sætter meget pris på! Vi glæder os til at levere 5 stjerner igen næste gang 😊

De bedste hilsner
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

My husband purchased a Pit Boss…

My husband purchased a Pit Boss Platinum KC Combo for me for my birthday this year. I was disappointed when the Blue Tooth portion of the smoker did not work. I ran through the trouble shooting steps and they did not help. I called the Smoke IT app customer service and they were AMAZING. We ran a test and they knew immediately what was wrong. They sent me a form to fill out to replace the control panel. I got the new control panel today, got it installed and now it works BRILLIANTLY! Thank you Smoke IT for having such amazing customer service representatives.

April 30, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hi Raeven.

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 5 out of 5 stars

Awesome as always

Awesome as always. This review is to give credit to the team behind new website. User interface is great and the website is 10-fold faster compared to the old one. Great job!

April 30, 2021
Gejser logo

Reply from Gejser

Hi Sath

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 5 out of 5 stars

Jeg er super glad for at handle hos jer…

Jeg er super glad for at handle hos jer glæder mig til at bestille hos jer igen

April 26, 2021
Gejser logo

Reply from Gejser

Hej Rabija.

Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊

Mange hilsner
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

Amazing purchase experience

Amazing purchase experience, I am very happy with with the job they've done. Personaly would recomend them.

April 1, 2021
Gejser logo

Reply from Gejser

Hi Domantas.

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 5 out of 5 stars

I visited the shop in store centre nord…

I visited the shop in store centre nord and received friendly and helpfull service. This was my first time buying an e-cigarette so i had many questions. They took their time and helped a novice buy what he needed. Will not be the last time I visit this shop.

March 31, 2021
Unprompted review
Gejser logo

Reply from Gejser

Hi Ian.

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

Rated 5 out of 5 stars

god side

god side. hurtig levering

March 30, 2021
Gejser logo

Reply from Gejser

Hej Rene.

Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊

Mange hilsner
Line - Kunderådgiver, SMOKE-IT

Rated 5 out of 5 stars

As before

As before, order filled promptly and dispatched instantly
Best of Service!!

March 28, 2021
Gejser logo

Reply from Gejser

Hi John.

Thank you so much for this great review! We really appreciate it😊

Best regards
Line – Customer service advisor, SMOKE-IT

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