Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
Company replied
Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
Company replied
Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
Company replied
Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the questions where answered.
All the questions where answered.
January 30, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your positive feedback! We're happy to hear that all your questions were answered and that our support team could assist you effectively. We appreciate you taking the time to share your experience and hope Gelato continues to help you bring your ideas to life.
Kind Regards,
Kamil
Gelato Support Team
It was a good experience...But
It was a good experience, but a combination of user error and odd placement had my wallet twinge a bit. When going through, you can change currencies. I mistakenly changed only the product's currency, resulting in a loss of profit. I then noticed I was still receiving funds in the wrong currency, not realizing the entire adjustment needed was in the actual store in addition to the items. I feel the currency should apply your chosen country's currency by default to avoid issues like this.
January 1, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about your experience with Gelato. I'm sorry to see that there's been some confusion around how pricing works!
We have contacted you via e-mail with clarifications and we would appreciate if you could get back to us with more information so we can investigate this and prevent such situations in the future.
Please get back to us so we can discuss this further - we would love to improve your experience to 5-stars!
Best regards,
Andrzej
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello Willie,
Thank you so much for your positive feedback! We’re happy to hear that you found our platform very simple to use. It’s great to know that our tools are making your experience straightforward and enjoyable.
Kind Regards,
Kamil
Gelato Support Team
Charged us but order was never process
Charged us but order was never process. We never received the prints and did not get a refund. I had to file for a refund with my credit card. You can't get in touch with customer service - just bots
24 hour update - kyle, per your reply, I emailed apifeedback@ gelato.com but am waiting to get a real person to respond
January 27, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Ariela,
Thank you for sharing your feedback. We’re truly sorry for the experience you've described - this is not our intention.
We'd love make this right, but we're unfortunately unable to identify your account/order based on this review alone. We would appreciate the opportunity to investigate your case - if you could please contact us at apifeedback@gelato.com with your account details we'll get back to you ASAP.
Best regards,
Kyle
VP of Customer Service
I'm loving it
January 27, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Marius,
We're glad to hear that you're loving it! Thank you so much for sharing your positive experience with Gelato. Your support means a lot to us, and we’re excited to keep helping you bring your creativity to life.
Kind Regards,
Kamil
Gelato Support Team
Definitely recommend
It’s great that we can design items through Gelato, then link our stores, and Gelato automatically deals with shipping the orders. And I like that if I need to renew my old listings that were originally connected to Gelato, I like that the listings stay connected when renewed.
January 26, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We’re happy to hear that you enjoy designing items through Gelato and appreciate how seamlessly your stores stay connected, even when renewing listings. It’s great to know that our automatic order handling helps make your process smoother. We’re thrilled to support your creative business journey and look forward to continuing to do so!
Kind Regards,
Kamil
Gelato Support Team
Unethical and not customer centric. Avoid if you can.
Clunky, bad quality and orders arrive so late that I had to refund customers. Customer care is not even taking in consideration my requests. On top of that the company is using copying other people artwork as a positive thing and I’m referring to the collaboration you’re running with Casper Capital where he invites to steal somone’s original design and replicate it with AI. This is ad ethics and toxic professionalism.
January 26, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi,
We’re sorry to read about your experience and appreciate you taking the time to share this feedback. Delays, quality issues, and support interactions that don’t meet expectations are not the experience we aim to provide, and we understand how disruptive this can be for your business. We take concerns around ethics, content ownership, and customer care very seriously and continuously review our processes and policies in these areas. While we’d like to look into your specific case and better understand what happened, we’re unfortunately unable to identify your account or related orders based on this review alone.
We’d genuinely welcome the opportunity to investigate and address your concerns directly. Please reach out to us at apifeedback@gelato.com with your account or order details so we can assist further.
Best regards,
Michal
Gelato Support Team
I have to say I'm not really happy with…
EDIT / UPDATE 26/01:
I’ve since been contacted by Andrzej, who offered me not only the refund but a third free reorder. It was nice to be helped by not an AI but an actual human who understood the situation and offered help. I want to add that until that point, I had been happy both with the facilities of ordering from the web and the quality of the products, so I’m eager to receive this third package, hopefully third time is the good one. Thank you Andrzej for the help!
Original review:
I have to say I'm not really happy with the service. I had place an order prior and it got here on time, even before the due date. But since mid december, I placed an order and only 1/3 packages got to me. I placed a report and they said the package would be delayed, to later confirmed it had been lost and do a reorder. Then again, the delivery date wasn't met and they told me the package would be delayed, which was already enfuriating cause I had been waiting for a month at this point. I waited again for the new date and, once more, it was never delivered. They issued a refund and that was it. I had been waiting on this since mid december and I do not understand how it's so difficult to send me a package of a tee and a hoodie from inside the EU? Not really happy and very sad about it cause the concept of the company is so good and I was hoping to be able to try it with customers in the future, but it's not reliable.
January 26, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about your experience, I'm really sorry to hear that you still have not received your order, it looks like the replacement we arranged was lost in transit by the carrier.
I have contacted you internally with more information about your orders and with a resolution.
Please get back to us via e-mail if you have additional questions or concerns.
Best regards,
Andrzej
Gelato Support Team
Can't recommend for photographers
Unfortunately, I cannot recommend this platform for prints and posters. I ordered a sample for multiple of their posters (classic and premium matte, archival, art print) and the order arrived with multiple quality issues. I would not be able to sell this to my customers, it would damage my reputation.
After filing a complaint in their online form and providing evidence, they refunded in the store credit, which I need to figure out how to refund to my bank account. The refund was automatic, not sure anyone will contact me going forward.
Very disappointing.
January 15, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about our services - I'm sorry to see that the prints did not turn out how you expected.
We will investigate this internally with our partner - our automation offered a refund instantly as we're trying to handle "Problem Reports" as efficiently as possible - to discuss issues with your orders, we recommend contacting us via our 24/7 chat.
I have contacted you internally with more details about your order - please get back to us so we can discuss this further.
Best regards,
Andrzej
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Michael,
Thank you for your positive feedback! We’re glad to hear that Gelato is delivering exactly what you need. We appreciate your trust in our service and look forward to continuing to support your business success.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your positive experience! We're glad to hear that you found the platform very easy to navigate. It’s great to know the design is helping you manage your store efficiently. Your feedback motivates us to keep improving for our merchants.
Kind Regards,
Michal
Gelato Support Team
Find an alternative that is more reliable than Gelato
Pros: 1. Their system is easy to use and integrate with multiple platforms eg Etsy, Amazon, Shopify, etc... 2. Easy to create and automate orders and in some instances doesn’t even need human intervention. 3. Used the free version for a month and everything seemed fine so I took the plunge with getting their + service.
Cons: Where do I start? 1. Get ready for late dispatches or orders not being dispatched at all. 2. Customer Service is handled by an AI primarily which provides responses that you will be already aware of. 3. Delivery companies being changed randomly even though you paid for a particular service 4. In some countries the only option for couriers is the worse courier company in that particular country especially in Europe. 5. The Courier cost vary by country or region, so if you accept worldwide orders you can make loss if you product is not priced with that in mind especially with smaller items. 6. Not knowing where your products are being produced up front to communicate effectively with customers in case of delays due to storms etc… 7. You have zero ability to influence the outcome of an issue and you are the mercy of their “production partners” and customer service when there is an issue.
Now with all that said I gave this company 1 star is due to customer service and inconsistent deliveries in a market that thrives on reviews and efficiency. My business is suffering due to those issues and I will be looking to replace Gelato very soon if they don’t get their act together.
January 24, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Gary,
Thank you for taking the time to share such detailed feedback. We appreciate you outlining both the strengths and the challenges you’ve experienced while using Gelato.
Our platform is designed to support global, locally produced fulfillment, which means shipping costs, courier availability, and production locations naturally vary by country, region, and order characteristics such as size and weight. This is an expected aspect of operating internationally. That said, we understand how delivery delays and limited visibility can impact your business, particularly in a market where speed and reliability are critical.
Your comments regarding delivery consistency, courier performance, and the overall support experience have been shared internally with the relevant teams for review. We continuously work with our production and logistics partners to improve reliability, even when external factors such as weather or regional transport disruptions affect delivery timelines.
We have reached out to you directly by email to follow up on your experience and review the affected orders in more detail.
Kind regards,
Michal
Gelato Support Team
i love gelato easy to understand…
i love gelato easy to understand interface no problems at all
January 24, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello!
Thank you so much for your wonderful review! We’re pleased to hear that you love Gelato and found our interface easy to understand and problem-free. It’s great to know that our platform is helping make your experience smooth and enjoyable.
Kind Regards,
Michal
Gelato Support Team
Great thus far I wish it was a little…
Great thus far I wish it was a little easier to be able to keep a solid background with the direct to film for the type of graphics I like. But I'm new to this maybe I still need to figure that part out. Thanks so much still waiting on my first sale.
January 23, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Jess,
Thank you for the 5-star review and for sharing your early experience with Gelato. We’re glad to hear things are going well so far.
We appreciate your feedback regarding background handling for direct-to-film designs. That’s a great observation, and it’s something our team continues to refine. As you get more familiar with the workflow, this should become easier, and our support resources are always available if you need guidance along the way.
We wish you the very best with your first sale and are excited to support you as you grow.
Kind regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Jordan,
Thank you so much for your wonderful feedback! We're glad to hear that you love our platform and find it makes everything so easy. It’s great to know that Gelato is helping simplify your creative and business processes. That’s exactly what we aim for. We truly appreciate your support and look forward to continuing to help you bring your ideas to life.
Kind Regards,
Michal
Gelato Support Team
So far so Good!
January 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Josh,
Thank you for sharing your positive feedback! We're glad to hear that things are going well so far and that you're having a good experience with Gelato. We’re constantly working to ensure you continue enjoying smooth and efficient printing and delivery services with us.
Kind Regards,
Kamil
Gelato Support Team
Easy to set-up the store and link to…
Easy to set-up the store and link to Wix website.
January 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Colin,
Thank you for sharing your positive experience! We're so glad to hear that setting up your store and linking it to your Wix website was easy. It's wonderful to know our platform helped you get started smoothly - here’s to continued success with your store!
Kind Regards,
Kamil
Gelato Support Team
quick easy streamlined
January 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Ruth,
Thank you so much for your kind words! We’re happy to hear you found the experience quick, easy, and streamlined - that’s exactly what we strive for. Your feedback motivates us to keep making our services as seamless as possible.
Kind Regards,
Kamil
Gelato Support Team
User friendly and quick.
January 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive review! We're glad to hear that you find our platform user-friendly and quick - that’s exactly the smooth experience we aim to offer. Your feedback means a lot to us, and we’re excited to continue supporting your creative journey with Gelato.
Kind Regards,
Kamil
Gelato Support Team
EASY TO USE !
January 21, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Karlo,
Thank you so much for your positive review! We're happy to hear that you found Gelato easy to use. It’s great to know our platform helps make your experience smooth and effortless. We truly appreciate your support and look forward to continuing to help you bring your creative ideas to life.
Best Regards,
Kamil
Gelato Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.